Retail Associate Job at Ross Stores, Inc. in Roseburg

Overview

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Our values start with our people and a commitment to Diversity, Equality & Inclusion, and our community.

As part of our team, you will experience success, career growth, teamwork, and a commitment to diversity and inclusion. Ross is a Fortune 500 company with corporate headquarters in Dublin, CA, 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, Ross revenues were $20.4 billion, and the company is committed to an inclusive work environment with continuous learning opportunities.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers courteously, treats fellow Associates with respect, maintains a clean work area, ensures proper merchandise presentation, and performs a range of tasks in all areas of the Store as business needs require. Additional tasks may be assigned to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress areas clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; recognizes fellow Associates using Company recognition programs.
• Assists Customers with merchandise, answers questions politely and knowledgeably, greets Customers with eye contact and a smile, and thanks customers at the register.
• Provides prompt responses to Customer Service calls and resolves issues courteously, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and maintains restrooms and high-touch areas to keep merchandise and Team areas clean.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure the store is neat, clean, and well-merchandised to standards.
• Expedites newly received merchandise to the sales floor and presents items per monthly guidelines; maintains merchandise/brand familiarity within departments to assist Customers.
• Understands the Loss Prevention program and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity and honesty in interactions with Associates and Customers.
• Follows MOS policies, processes disposals with Store Leadership review, and handles cash, checks, card transactions, refunds, and voids with accuracy.
• Demonstrates urgency to perform duties efficiently and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull and lift more than 25 pounds (and more than 20 pounds for stockroom shifts).
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job. It is not intended to be a comprehensive listing of all duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination.