Worldwide Flight Services (WFS)
Technical Product Manager
Worldwide Flight Services (WFS), Irving, Texas, United States, 75084
Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up opportunities to develop existing skills, learn new skills, and experience working with different customers and cultures while delivering world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team is highly trained, skilled, and confident airport service professionals supported by local training and development.
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.
Job Summary The Technical Product Manager is responsible for the success of the software products which support WFS’s HR & Finance teams. They work cross-functionally with the teams building and supporting the software products. They represent the needs and desires of the stakeholder community to the Agile teams and are the expert on the market and the customer. They are accountable for one or more Agile development teams and drive the solution concept across these teams. They are responsible for how things are implemented and what technology is required to meet the business requirements.
Responsibilities
Uncover and understand customer needs and translate them into requirements documented as user stories and functional requirements.
Ensure requirements are fully understood by developers, quality assurance, and operations, and that implementation plans match expectations.
Provide vision and direction to the development team and stakeholders throughout the project.
Work with third parties to map out integration plans or evaluate different technology options.
Understand, research, and follow technical trends in the cargo industry.
Follow competitors and conduct capability analysis.
Provide internal and customer training on how to use the product.
Answer incoming questions about the product and its capabilities.
Assess and address technical risks.
Understand and analyze data pipelines, algorithms, and automated systems.
Serve as a product evangelist and subject matter expert to the technical team.
Define success criteria for testing and product acceptance.
Facilitate the creation and maintenance of proper product documentation.
Take lead of scrum teams as the Product Owner.
Plan and prioritize product feature backlog and development in Jira. Ensure that the team always has an adequate number of prepared tasks to work on.
Evaluate and prioritize changes and enhancements requests to ensure work focuses on those with maximum business value or ROI.
Minimum Requirements
Minimum 3-5 years of experience as a Product Manager with a strong track record of shaping business strategy and aligning software teams and senior leadership around the product vision.
Experience in the cargo industry desired.
Experience in warehouse management desired.
Experience in the airline industry desired.
Experience with writing business/functional requirements.
Experience implementing Agile methodologies.
Experience with SQL, .Net framework 4.5, MVC design pattern, MVC Core, and LINQ.
Knowledge of Python and X-Code Objective-C, and Web Services RESTful/JSON is desired.
Bachelor of Science degree in Computer Science, Information Systems or equivalent technical field.
US Citizenship required.
Preferred Skills
Ability to work well with internal teams, including developers, business analysis, quality assurance, and operations.
Possess advanced engineering and design skills.
Able to assess emerging products to measure potential value to the company and its operations, and make recommendations on which new technologies to invest in or leverage.
Skilled at breaking down problems, building consensus, and setting direction in challenging situations.
Proven ability translating qualitative and quantitative feedback into product requirements and actionable insights.
Experienced at managing priorities and tradeoffs to deliver high-value solutions for customers and end users.
Strong product judgment—knows when to pivot and how to experiment to reduce uncertainty and inform next steps.
Strong written and verbal communication; can build trust with partners and influence decision-making toward high-value outcomes.
Physical Requirements / Working Conditions
Remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operate a computer and other office productivity equipment.
Walk short distances.
Reach above and/or below shoulder.
Handle/grasp documents or office equipment.
Sit and/or stand for short or extended periods of time.
Lift/carry/move objects up to 10 pounds.
Work in an office environment using standard office equipment.
Talk, listen, and speak clearly on the telephone.
Maintain regular and punctual attendance consistent with applicable standards.
Perks & Benefits
DailyPay available to access pay before payday.
On-the-spot awards and recognition programs.
Multiple medical options for full and part-time employees.
Travel discounts, pet insurance, discount shopping, and more.
Wellness programs offered to all employees.
401k program with company match.
Internal mobility and transfer opportunities.
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
#J-18808-Ljbffr
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.
Job Summary The Technical Product Manager is responsible for the success of the software products which support WFS’s HR & Finance teams. They work cross-functionally with the teams building and supporting the software products. They represent the needs and desires of the stakeholder community to the Agile teams and are the expert on the market and the customer. They are accountable for one or more Agile development teams and drive the solution concept across these teams. They are responsible for how things are implemented and what technology is required to meet the business requirements.
Responsibilities
Uncover and understand customer needs and translate them into requirements documented as user stories and functional requirements.
Ensure requirements are fully understood by developers, quality assurance, and operations, and that implementation plans match expectations.
Provide vision and direction to the development team and stakeholders throughout the project.
Work with third parties to map out integration plans or evaluate different technology options.
Understand, research, and follow technical trends in the cargo industry.
Follow competitors and conduct capability analysis.
Provide internal and customer training on how to use the product.
Answer incoming questions about the product and its capabilities.
Assess and address technical risks.
Understand and analyze data pipelines, algorithms, and automated systems.
Serve as a product evangelist and subject matter expert to the technical team.
Define success criteria for testing and product acceptance.
Facilitate the creation and maintenance of proper product documentation.
Take lead of scrum teams as the Product Owner.
Plan and prioritize product feature backlog and development in Jira. Ensure that the team always has an adequate number of prepared tasks to work on.
Evaluate and prioritize changes and enhancements requests to ensure work focuses on those with maximum business value or ROI.
Minimum Requirements
Minimum 3-5 years of experience as a Product Manager with a strong track record of shaping business strategy and aligning software teams and senior leadership around the product vision.
Experience in the cargo industry desired.
Experience in warehouse management desired.
Experience in the airline industry desired.
Experience with writing business/functional requirements.
Experience implementing Agile methodologies.
Experience with SQL, .Net framework 4.5, MVC design pattern, MVC Core, and LINQ.
Knowledge of Python and X-Code Objective-C, and Web Services RESTful/JSON is desired.
Bachelor of Science degree in Computer Science, Information Systems or equivalent technical field.
US Citizenship required.
Preferred Skills
Ability to work well with internal teams, including developers, business analysis, quality assurance, and operations.
Possess advanced engineering and design skills.
Able to assess emerging products to measure potential value to the company and its operations, and make recommendations on which new technologies to invest in or leverage.
Skilled at breaking down problems, building consensus, and setting direction in challenging situations.
Proven ability translating qualitative and quantitative feedback into product requirements and actionable insights.
Experienced at managing priorities and tradeoffs to deliver high-value solutions for customers and end users.
Strong product judgment—knows when to pivot and how to experiment to reduce uncertainty and inform next steps.
Strong written and verbal communication; can build trust with partners and influence decision-making toward high-value outcomes.
Physical Requirements / Working Conditions
Remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operate a computer and other office productivity equipment.
Walk short distances.
Reach above and/or below shoulder.
Handle/grasp documents or office equipment.
Sit and/or stand for short or extended periods of time.
Lift/carry/move objects up to 10 pounds.
Work in an office environment using standard office equipment.
Talk, listen, and speak clearly on the telephone.
Maintain regular and punctual attendance consistent with applicable standards.
Perks & Benefits
DailyPay available to access pay before payday.
On-the-spot awards and recognition programs.
Multiple medical options for full and part-time employees.
Travel discounts, pet insurance, discount shopping, and more.
Wellness programs offered to all employees.
401k program with company match.
Internal mobility and transfer opportunities.
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
#J-18808-Ljbffr