TikTok
Policy Manager, Mental Health - Trust and Safety
TikTok, San Jose, California, United States, 95199
Policy Manager, Mental Health - Trust and Safety
The Trust & Safety Policy team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our apps, while protecting our brand. Responsibilities The Policy Development Manager for Mental Health will build out and drive TikTok's policies regarding mental health, suicide, self-harm, and disordered eating on TikTok. In this role, you will play a pivotal part in a global Trust & Safety organization, contributing to our efforts to ensure that our policies support creative and equitable expression while effectively addressing potentially objectionable content to safeguard the safety of our community. You will achieve this by developing platform policies for TikTok and equipping colleagues with a nuanced understanding of how technology, media, and cultural trends affect mental health, including suicide, self-harm, and disordered eating. You will shape and champion our mental health policies through rigorous policy development, user education, and collaboration on product design. You will also partner closely with Product Safety teams to ensure TikTok’s features are evaluated for potential risks to mental health and overall well-being. Responsibilities:
Drive a platform-wide approach to mental health safety, shaping policies and product guidance that reflect TikTok’s values and user well-being goals. Collaborate with Policy Enforcement, Product, Data Science, Risk Containment, Outreach and Partnerships, Operations and other critical stakeholders to improve policy framework. Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy. Provide subject matter expertise on crisis response and escalation handling, ensuring policies are aligned across stakeholders and support effective responses to urgent safety incidents. Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a T&S point of contact for any potential new regulations. Engage with external stakeholders to integrate expert perspectives into TikTok’s platform policies, and represent the company in external forums and speaking engagements. Qualifications Minimum Qualifications:
5 years of experience in Trust & Safety, Political Science, Public Policy, Law, Academia, or a related field. Strong ability to synthesize complex topics into concise and digestible materials. Knowledge of key mental health topics such as disordered eating, self-harm, suicide, emotionally vulnerable content, body image and ideals, and the impact of product features or commercial content on user well-being. Experience with international technology/online content/social media issues. High technical aptitude for understanding complex technologies, tools, systems, and issues. Ability to think both strategically and tactically, and thrive in a fast-paced environment. Preferred Qualifications:
Experience in launching new strategies and Zero-to-One initiatives. Proficiency in data-driven analysis and related enforcement/technical expertise. Previous experience at a fast-moving internet platform company. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $117,334 - $270,000 annually.
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The Trust & Safety Policy team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our apps, while protecting our brand. Responsibilities The Policy Development Manager for Mental Health will build out and drive TikTok's policies regarding mental health, suicide, self-harm, and disordered eating on TikTok. In this role, you will play a pivotal part in a global Trust & Safety organization, contributing to our efforts to ensure that our policies support creative and equitable expression while effectively addressing potentially objectionable content to safeguard the safety of our community. You will achieve this by developing platform policies for TikTok and equipping colleagues with a nuanced understanding of how technology, media, and cultural trends affect mental health, including suicide, self-harm, and disordered eating. You will shape and champion our mental health policies through rigorous policy development, user education, and collaboration on product design. You will also partner closely with Product Safety teams to ensure TikTok’s features are evaluated for potential risks to mental health and overall well-being. Responsibilities:
Drive a platform-wide approach to mental health safety, shaping policies and product guidance that reflect TikTok’s values and user well-being goals. Collaborate with Policy Enforcement, Product, Data Science, Risk Containment, Outreach and Partnerships, Operations and other critical stakeholders to improve policy framework. Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy. Provide subject matter expertise on crisis response and escalation handling, ensuring policies are aligned across stakeholders and support effective responses to urgent safety incidents. Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a T&S point of contact for any potential new regulations. Engage with external stakeholders to integrate expert perspectives into TikTok’s platform policies, and represent the company in external forums and speaking engagements. Qualifications Minimum Qualifications:
5 years of experience in Trust & Safety, Political Science, Public Policy, Law, Academia, or a related field. Strong ability to synthesize complex topics into concise and digestible materials. Knowledge of key mental health topics such as disordered eating, self-harm, suicide, emotionally vulnerable content, body image and ideals, and the impact of product features or commercial content on user well-being. Experience with international technology/online content/social media issues. High technical aptitude for understanding complex technologies, tools, systems, and issues. Ability to think both strategically and tactically, and thrive in a fast-paced environment. Preferred Qualifications:
Experience in launching new strategies and Zero-to-One initiatives. Proficiency in data-driven analysis and related enforcement/technical expertise. Previous experience at a fast-moving internet platform company. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $117,334 - $270,000 annually.
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