Restaurant Operations Manager

For over 50 years, Long John Silver's has been a leader in serving delicious, golden seafood and creating cherished moments for families around the world. With nearly 600 locations, we're proud to be the world's favorite seafood destination, known for our batter-dipped wild-caught whitefish, shrimp, chicken, and our legendary hushpuppies. No visit is complete without ringing the bell on your way out—a tradition that symbolizes great food and even better experiences. Guided by our vision to be the world's favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values: P eople First: We prioritize everyone in our community, ensuring a supportive environment where everyone is valued, respected, and empowered. I ntegrity: We maintain the highest standards of honesty and transparency in all our actions, reflecting our commitment to integrity. R ecognition: We celebrate and acknowledge the hard work and achievements of our team, knowing their contributions are vital to our success. A ccountability: We take ownership of our actions and decisions, ensuring reliability and responsibility in our commitments. T eamwork: We believe in the power of collaboration, working as a team to achieve our goals and provide the best experiences for our guests. E xcellence: We strive for excellence in all we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services. We are on the lookout for a passionate Restaurant Operations Manager to lead our team and enhance guest experiences. Key Responsibilities: Ensure 100% guest satisfaction by addressing concerns promptly and delivering exceptional service. Inspire and motivate team members to surpass performance expectations. Maintain optimal staffing levels while promoting a culture of teamwork, respect, and accountability. Oversee food safety, quality, and cleanliness to uphold top standards. Drive profitability through efficient inventory management and waste reduction strategies. Recruit, hire, train, and develop both crew members and management. Effectively communicate goals, expectations, and company standards. Ensure compliance with cash control, safety, and operational guidelines. Execute local marketing initiatives to boost sales. Role Requirements: Passed Restaurant General Manager Readiness Checklist. Must have reliable transportation and the ability to work 50 hours per week, including nights and weekends. Valid Driver's License is required. Exhibit pride in your work. Value customer service and positively impact guests' experiences. Thrive in a fast-paced environment. Practice high-quality food and cleanliness standards. Bring an upbeat energy and positive attitude to the team. Proficient in Microsoft suite, back-of-house technologies, and HRIS technology platforms. Demonstrate a commitment to timeliness and a sense of urgency. Ability to read and interpret various instructions in written, oral, diagram, and schedule forms. Competent in basic math skills: addition, subtraction, multiplication, and division, including common fractions and decimals. Capability to solve practical problems in situations with minimal standardization. Physical Demands: While performing the duties of this role, the employee is regularly required to: Stand and walk; communicate with employees; and taste/smell. Handle, feel, and reach with hands and arms. Occasionally sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Have specific vision abilities, including peripheral vision and the ability to adjust focus. Occasionally be exposed to cooking fumes, with a moderate noise level in the work environment. Meet deadlines and adapt to changing priorities. Travel occasionally for training and regional support. Join our team and contribute to creating a welcoming atmosphere and a memorable