Okta for Developers
Senior Program Manager, AI Strategy for Customer Success
Okta for Developers, San Francisco, California, United States, 94199
Senior Program Manager, AI Strategy for Customer Success
Join to apply for the
Senior Program Manager, AI Strategy for Customer Success
role at
Okta for Developers .
Overview Okta is at the forefront of identity and security, and AI will redefine how we deliver world-class customer outcomes at scale. We are seeking a visionary and results-driven Senior Program Manager to lead the AI strategy for the Customer Success organization, from high-level strategy to tactical execution with operations and systems teams.
What You'll Do: Your Impact
Own the AI Roadmap for Customer Success: act as the single-threaded owner for a portfolio of AI initiatives, define vision, build the business case, manage backlog, and orchestrate go-to-market from pilot to full-scale deployment.
Translate Business Needs into AI Solutions: embed with Customer Success leaders to uncover challenges, lead discovery, validate hypotheses, and define high-value AI use cases that boost productivity and generate proactive insights.
Drive Cross-Functional Execution: lead a diverse team across Operations, Product, Data Science, and Enablement; define requirements, manage vendor evaluations, oversee testing, and ensure adoption.
Champion and Scale Adoption: develop change management and enablement strategies to ensure customer-facing teams use and value new tools.
Be the Strategic AI Advisor: serve as the central AI expert for Customer Success, balancing technical discussions with strategic business planning to drive measurable results.
What You'll Bring: Your Expertise
Proven Program/Product Leadership in a B2B SaaS environment, with experience in program management, product management, or strategy & operations.
Strategic & Analytical Acumen: data-driven mindset for qualitative and quantitative analysis to build a compelling roadmap.
Master of Influence: ability to lead through influence in a matrixed organization without direct authority.
Technical Fluency: practical understanding of AI/ML concepts, LLMs, and modern AI tooling; able to bridge business problems and technical solutions.
Human-Centric AI Philosophy: focus on solutions that augment human capability and empower teams to deliver value.
Why This Role is a Game-Changer
Unprecedented Impact: enhance the effectiveness of hundreds of customer success professionals and impact thousands of enterprise customers.
Greenfield Opportunity: build a foundational program from the ground up with strategy and execution ownership.
Executive Visibility: high-visibility role with regular collaboration with senior leadership.
Innovation at the Edge: apply generative AI and advanced technologies to real-world business problems at a market-leading company.
Why You'll Love This Role This is an opportunity to shape the future of customer success at Okta, with exposure to groundbreaking projects and broad adoption across the organization.
Salary ranges and compensation details are provided below and may vary by location and other factors.
Compensation & Benefits The annual base salary range for candidates located in the San Francisco Bay Area is $179,000–$269,000 USD. For candidates located in California (excluding the Bay Area), Colorado, New York, and Washington, the range is $160,000–$240,000 USD. Okta offers equity (where applicable), bonus, and a comprehensive benefits package including health, dental, vision, 401(k), flexible spending accounts, and paid leave in accordance with applicable plans and policies. For total rewards details, visit: https://rewards.okta.com/us.
What you can look forward to as a Full-Time Okta employee
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment with flexible work arrangements to empower employees to be their most creative and successful selves, regardless of location. We may require travel to office locations for onboarding.
EOE & Privacy Okta is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, disability, or veteran status, and we may consider arrest and conviction records in accordance with applicable laws. If reasonable accommodation is needed to complete any part of the job application process, please request an accommodation.
Okta is committed to complying with applicable data privacy and security laws. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Some roles may require travel or in-person onboarding at office locations.
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Join to apply for the
Senior Program Manager, AI Strategy for Customer Success
role at
Okta for Developers .
Overview Okta is at the forefront of identity and security, and AI will redefine how we deliver world-class customer outcomes at scale. We are seeking a visionary and results-driven Senior Program Manager to lead the AI strategy for the Customer Success organization, from high-level strategy to tactical execution with operations and systems teams.
What You'll Do: Your Impact
Own the AI Roadmap for Customer Success: act as the single-threaded owner for a portfolio of AI initiatives, define vision, build the business case, manage backlog, and orchestrate go-to-market from pilot to full-scale deployment.
Translate Business Needs into AI Solutions: embed with Customer Success leaders to uncover challenges, lead discovery, validate hypotheses, and define high-value AI use cases that boost productivity and generate proactive insights.
Drive Cross-Functional Execution: lead a diverse team across Operations, Product, Data Science, and Enablement; define requirements, manage vendor evaluations, oversee testing, and ensure adoption.
Champion and Scale Adoption: develop change management and enablement strategies to ensure customer-facing teams use and value new tools.
Be the Strategic AI Advisor: serve as the central AI expert for Customer Success, balancing technical discussions with strategic business planning to drive measurable results.
What You'll Bring: Your Expertise
Proven Program/Product Leadership in a B2B SaaS environment, with experience in program management, product management, or strategy & operations.
Strategic & Analytical Acumen: data-driven mindset for qualitative and quantitative analysis to build a compelling roadmap.
Master of Influence: ability to lead through influence in a matrixed organization without direct authority.
Technical Fluency: practical understanding of AI/ML concepts, LLMs, and modern AI tooling; able to bridge business problems and technical solutions.
Human-Centric AI Philosophy: focus on solutions that augment human capability and empower teams to deliver value.
Why This Role is a Game-Changer
Unprecedented Impact: enhance the effectiveness of hundreds of customer success professionals and impact thousands of enterprise customers.
Greenfield Opportunity: build a foundational program from the ground up with strategy and execution ownership.
Executive Visibility: high-visibility role with regular collaboration with senior leadership.
Innovation at the Edge: apply generative AI and advanced technologies to real-world business problems at a market-leading company.
Why You'll Love This Role This is an opportunity to shape the future of customer success at Okta, with exposure to groundbreaking projects and broad adoption across the organization.
Salary ranges and compensation details are provided below and may vary by location and other factors.
Compensation & Benefits The annual base salary range for candidates located in the San Francisco Bay Area is $179,000–$269,000 USD. For candidates located in California (excluding the Bay Area), Colorado, New York, and Washington, the range is $160,000–$240,000 USD. Okta offers equity (where applicable), bonus, and a comprehensive benefits package including health, dental, vision, 401(k), flexible spending accounts, and paid leave in accordance with applicable plans and policies. For total rewards details, visit: https://rewards.okta.com/us.
What you can look forward to as a Full-Time Okta employee
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment with flexible work arrangements to empower employees to be their most creative and successful selves, regardless of location. We may require travel to office locations for onboarding.
EOE & Privacy Okta is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, disability, or veteran status, and we may consider arrest and conviction records in accordance with applicable laws. If reasonable accommodation is needed to complete any part of the job application process, please request an accommodation.
Okta is committed to complying with applicable data privacy and security laws. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Some roles may require travel or in-person onboarding at office locations.
#J-18808-Ljbffr