Okta
Senior Program Manager, AI Strategy for Customer Success
Okta, Bellevue, Washington, us, 98009
Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We're building a world where Identity belongs to you.
As a
Senior Customer Success AI Initiatives Manager , this role is for a hands-on builder and problem-solver who can translate complex customer challenges into tangible, AI-driven solutions. You will be responsible for defining, developing, and deploying high-impact initiatives that directly improve our customer success productivity, operational scale, and overall customer experience. Responsibilities Portfolio Ownership:
Serve as a 'product owner', managing the full lifecycle of your assigned initiatives from ideation to launch and optimization. Use Case Development:
Work with Customer Success Leaders to identify pain points and define/prioritize high-value use cases for AI. Execution & Deployment:
Partner closely with Operations to define requirements, test new solutions, and evaluate/provide input into AI vendors and tools that fit the Customer Success team's use cases. AI Adoption: Champion adoption and change management of AI initiatives through internal communications.
Partner closely with enablement and ops on rollout plans. Subject Matter Expertise:
Act as the 'voice of the customer' when thinking about how we leverage AI in customer interactions or 'voice of the customer success' in regards to initiatives aimed at increasing employee productivity. What You'll Bring Experience:
A proven track record in a role, with a strong understanding of the customer lifecycle (e.g., onboarding, adoption, renewal). Including having experience with a customer-facing role. Analytical Skills:
The ability to use data and user feedback to prioritize initiatives, define success metrics, and report on impact. Cross-Functional Collaboration:
Strong communication skills with the ability to influence and lead without direct authority. Technical Aptitude:
A strong understanding of AI concepts and tooling, plus a passion for technology, with the ability to bridge the gap between business problems and technical solutions. A 'Human + AI' Mindset:
A commitment to building solutions that
empower CSM/TAMs and enhance their ability to deliver value , not replace them. Why You'll Love This Role This is an opportunity to directly shape the future of customer success at Okta. You'll work on groundbreaking projects that have a tangible impact on our business, and see your work adopted by hundreds of customer success professionals. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
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Senior Customer Success AI Initiatives Manager , this role is for a hands-on builder and problem-solver who can translate complex customer challenges into tangible, AI-driven solutions. You will be responsible for defining, developing, and deploying high-impact initiatives that directly improve our customer success productivity, operational scale, and overall customer experience. Responsibilities Portfolio Ownership:
Serve as a 'product owner', managing the full lifecycle of your assigned initiatives from ideation to launch and optimization. Use Case Development:
Work with Customer Success Leaders to identify pain points and define/prioritize high-value use cases for AI. Execution & Deployment:
Partner closely with Operations to define requirements, test new solutions, and evaluate/provide input into AI vendors and tools that fit the Customer Success team's use cases. AI Adoption: Champion adoption and change management of AI initiatives through internal communications.
Partner closely with enablement and ops on rollout plans. Subject Matter Expertise:
Act as the 'voice of the customer' when thinking about how we leverage AI in customer interactions or 'voice of the customer success' in regards to initiatives aimed at increasing employee productivity. What You'll Bring Experience:
A proven track record in a role, with a strong understanding of the customer lifecycle (e.g., onboarding, adoption, renewal). Including having experience with a customer-facing role. Analytical Skills:
The ability to use data and user feedback to prioritize initiatives, define success metrics, and report on impact. Cross-Functional Collaboration:
Strong communication skills with the ability to influence and lead without direct authority. Technical Aptitude:
A strong understanding of AI concepts and tooling, plus a passion for technology, with the ability to bridge the gap between business problems and technical solutions. A 'Human + AI' Mindset:
A commitment to building solutions that
empower CSM/TAMs and enhance their ability to deliver value , not replace them. Why You'll Love This Role This is an opportunity to directly shape the future of customer success at Okta. You'll work on groundbreaking projects that have a tangible impact on our business, and see your work adopted by hundreds of customer success professionals. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
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