Unit Secretary Job at Massachusetts General Hospital in Boston

Job Summary

Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care.

Responsibilities include answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit.

Essential Functions

• Provision of a Safe Environment: Assists in maintaining a safe environment and intervenes appropriately.
• Service: Ensures patient and family member's needs and expectations are met in a timely and caring manner.
• Organizational Ethics: Maintains and promotes the mission and values of the organization.
• Management of Resources/supplies and unit based needs: Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director.
• Management of Information: Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse.
• Collaborative Interdisciplinary Care: Interacts with all members of health care team to provide interdisciplinary patient family centered care.
• Patient/Family Education: Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards.

Qualifications

High School Diploma or Equivalent required and Associate's Degree preferred. Experience in medical, customer service setting 1-2 years preferred. Knowledge of Medical Terminology preferred. Computer knowledge of Microsoft Office strongly preferred.

Must have excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. Ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. Ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.

Additional Job Details

Physical Requirements: Standing Occasionally, Walking Occasionally, Sitting Constantly, Lifting Occasionally, Carrying Occasionally, Pushing Rarely, Pulling Rarely, Climbing Rarely, Balancing Occasionally, Stooping Occasionally, Kneeling Rarely, Crouching Rarely, Crawling Rarely, Reaching Occasionally, Gross Manipulation (Handling) Constantly, Fine Manipulation (Fingering) Frequently, Feeling Constantly, Foot Use Rarely, Vision - Far Constantly, Vision - Near Constantly, Talking Constantly, Hearing Constantly.

Remote Type: Onsite. Work Location: 1153 Centre Street. Scheduled Weekly Hours: 0. Employee Type: Per Diem. Work Shift: Rotating. Pay Range: $18.44 - $27.39/Hourly.

EEO Statement: Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.