jobility
Job description:
Job Title:
Customer Service Representative Location:
Princeton, NJ (Hybrid) Duration:
6-Month Contract Job Type: This is a temporary six-month position with the potential to transition into a permanent, full-time role with additional benefits. Required Qualifications: 1+ years of relevant customer service experience Excellent verbal and written communication skills Intermediate to moderate experience with various technologies (iOS, Android, Windows, etc.) Preferred Qualifications: Experience handling escalated customer concerns Experience in a call center environment Desired Qualifications: Sales and/or customer retention experience Key Responsibilities: Provide high-level telephone and e-support on the client's suite of products and services, including delivery, billing/account administration, pricing, content, technical support, and product navigation Retain customers and increase loyalty while maintaining a professional and efficient demeanor Effectively overcome objections and resolve customer concerns while delivering superior service Ensure all relevant procedures are followed through resolution Continuously seek self-improvement through new product training and process knowledge Make independent decisions to resolve customer issues using strong problem-solving skills Collaborate with internal departments to ensure timely resolution of escalated issues Maintain a professional attitude when interacting with high-value customers and internal executives, as applicable
Customer Service Representative Location:
Princeton, NJ (Hybrid) Duration:
6-Month Contract Job Type: This is a temporary six-month position with the potential to transition into a permanent, full-time role with additional benefits. Required Qualifications: 1+ years of relevant customer service experience Excellent verbal and written communication skills Intermediate to moderate experience with various technologies (iOS, Android, Windows, etc.) Preferred Qualifications: Experience handling escalated customer concerns Experience in a call center environment Desired Qualifications: Sales and/or customer retention experience Key Responsibilities: Provide high-level telephone and e-support on the client's suite of products and services, including delivery, billing/account administration, pricing, content, technical support, and product navigation Retain customers and increase loyalty while maintaining a professional and efficient demeanor Effectively overcome objections and resolve customer concerns while delivering superior service Ensure all relevant procedures are followed through resolution Continuously seek self-improvement through new product training and process knowledge Make independent decisions to resolve customer issues using strong problem-solving skills Collaborate with internal departments to ensure timely resolution of escalated issues Maintain a professional attitude when interacting with high-value customers and internal executives, as applicable