General Manager - Restaurant Operations

Job Details Job Location : 041976 - Kingwood - Kingwood, WV Position Type : General Manager - Restaurant Operations Salary Range : Undisclosed Description The General Manager for Restaurant Operations leads the overall management and performance of a restaurant to ensure it consistently achieves its operational targets. Key responsibilities include: Enhancing customer service excellence Upholding company standards for product and facilities Supervising food safety practices and operational protocols Managing finances to meet profitability goals Recruiting, training, and motivating team members The General Manager will also engage hands-on with operations as needed to train staff and address customer needs, setting the tone for an outstanding dining experience. Principal Accountabilities Customer Satisfaction/Product Quality : Ensure prompt service and positive guest relations while maintaining the quality of products. Resolve customer complaints effectively, and ensure compliance with food safety standards. Financial : Develop the annual operating plan while analyzing sales and expenses to achieve profit margin targets. Mentor team members on financial best practices, and manage vendor relationships. Operations : Oversee maintenance standards for facilities and equipment, manage daily inventory and food preparation, and oversee scheduling for management and crew. Human Resources : Oversee all HR activities, including hiring, training, performance management, and employee relations, to cultivate a positive and compliant work environment. Success Measures Achievement of annual operating goals Improvement in profit margins and sales growth Performance in labor and inventory costs Customer satisfaction scores Staff development and retention rates Qualifications Key Skills Required: Customer Service Excellence : Committed to delivering high-quality products and service, proactively seeking to enhance the customer experience. Leadership : Ability to coordinate and inspire a team, provide clear direction, and lead by example. Business Acumen : Strong understanding of restaurant operations and finances, enabling quick identification and resolution of issues. Team Development : Dedicated to staff development and mentorship, ensuring employees receive necessary training and feedback. Operational Expertise : Proficient in food preparation and safety standards with a strong grasp of the key operational functions. Education and Experience Requirements: High school diploma or GED. Supervisory experience in food service or retail. Track record of driving customer satisfaction and financial results. Disclaimer:

The list of requirements and responsibilities is not exhaustive and may change as the requirements of the position evolve.