Receptionist Job at Central Bedfordshire College in Bedford

Overview

Role: Receptionist at Trinity Arts and Leisure – Bedford (The Bedford College Group).

Location: Trinity Arts and Leisure – Bedford

Salary: Between £25,467 and £26,499 per annum (Pro-Rata). Hours: 16 hours per week – 52 weeks per year. Contract Type: Permanent – Part Time. Expires: 21/10/2025 23:59

Responsibilities

• Front-of-House Service – Provides a professional, friendly, and efficient reception experience for all Trinity Arts & Leisure visitors, handling enquiries in person, by phone, and email.
• Bookings & Administration – Manages bookings, memberships, payments, and attendance records using the centre’s systems, ensuring accuracy and adherence to financial procedures.
• Customer Engagement & Promotion – Promotes facilities, memberships, and events to maximise participation and income, while supporting the delivery of events and maintaining excellent communication.
• Environment & Safety – Helps maintain a safe, tidy, and welcoming environment, following safeguarding, equality, and health and safety procedures at all times.
• Teamwork & Continuous Improvement – Supports colleagues across the site, contributes to a culture of teamwork and customer excellence, and undertakes training and development as required.

About You

• Qualifications & Experience – Holds (or is willing to achieve) GCSE English and Maths; brings experience in customer-facing roles within leisure, hospitality, or similar environments.
• Customer Service & Communication – Demonstrates excellent interpersonal skills, a friendly and professional manner, and a strong understanding of customer service principles.
• Technical & Administrative Skills – Confident using booking systems, tills, and Microsoft Office; handles cash and electronic payments accurately with strong attention to detail.
• Personal Attributes & Teamwork – Positive, reliable, and adaptable team player with the ability to multitask, stay calm under pressure, and maintain a customer-focused attitude.
• Commitment & Compliance – Committed to inclusion, safeguarding, and continuous improvement; flexible to work evenings/weekends and able to pass an enhanced DBS check.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. The Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College; Shuttleworth College; The Bedford Sixth Form; The Corby Sixth Form; and the National College for Motorsport alongside Silverstone race circuit. The Group also has community-based Learning Centres in Bedford, Corby and Kettering.

Safeguarding

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting including an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974. Further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy. Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.