Veterinary Receptionist Job at Mission Pet Health in Austin

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Overview

The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

• Maintain and uphold the Core Values and Mission Statement of MPH.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly; pull medical records as needed for documentation.
• Schedule appointments and surgeries according to hospital guidelines; make confirm calls for surgeries and appointments.
• Note in medical records the details discussed during client conversations, including date, time, key points, and required information.
• Enter accurate charges; explain invoices and echo doctors’ recommendations when checking out clients.
• Collect payments, process credit cards, handle cash transactions, and verify IDs for checks.
• Verify eligibility of clients with charge accounts.
• Update client addresses, phone numbers, and emails; scan new documents into patient records.
• Fill prescription refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

• Demonstrated commitment to MPH core values.
• Computer knowledge required – keyboarding and use of e-mail/internet.
• Working knowledge of veterinary terminology; ability to pronounce, spell, and know the meaning.
• Excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; exposure to highly emotional situations.
• Tact and respect with clients and team members, even when busy or hectic.
• Calm, confident, professional demeanor with clients and staff under stress.
• Genuine liking for animals and working in animal care.

We put people first and never compromise on our values. Apply today for immediate consideration.

Additional Information

Identity Statement: As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Veterinary Services

Note: This posting may include information about other roles; only the Veterinary Receptionist position at Mission Pet Health is valid for application at this time.