MCR Hotels
Executive Summary
CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence
Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort; everyone may help clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time. Flawless Uniform: Uniforms must be clean and worn per policy with nametag visible. Teamwork Communication: Clear, honest, professional communication among team members. Can Do Attitude: Willing to stretch beyond traditional role to meet needs of the business and guests. Collaboration: Commitment to a welcoming environment and positive workplace.
General Manager – Role Specific Duties and Expectations
Core mission: ensure cleanliness and friendly service in the hotel with daily operations. The General Manager ensures managers and team members execute daily responsibilities and checklists. Other Duties and Expectations
Daily Supervision: Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness, and functioning mechanical equipment. Verify daily room inspections and adherence to cleanliness standards. Onboarding: Onboard new team members to provide friendly service and follow onboarding checklist. Auditing: Complete Daily Summary and Night Audit processes per policy. Reporting: Start and complete shift handover reports; upload daily reports to the MCR storage platform. Quality Assurance: Ensure brand standards are followed; conduct self-audits and respond to broader audits. Attire Standards: Ensure team in proper uniform with nametag and greeting guests. Safety: Ensure current fire and life safety inspections; correct deficiencies. Preventative Maintenance: Confirm preventative maintenance tasks are performed and visually checked. Adherence to Work Schedules: Ensure staff follows schedules; adjust shifts as needed. Teaching/Training/Development/Coaching: Foster learning, provide training, communicate growth opportunities, and give candid feedback. Time Clock Management: Review previous day time punches per policy. Purchase Order & Invoices: Ensure purchases use PO process and invoices are processed in the correct period. Inventory Management: Maintain approved storage and follow inventory program.
Success Metrics
Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return. Spotless Cleanliness: Leadership Walk-throughs; Guest Ratings/Reviews. Product Consistency & Quality: Checklist Tracking; RVP Performance Ratings; Guest Ratings. Teamwork: RVP Performance Ratings.
Qualifications & Requirements
Qualifications
Can-Do Attitude: Positive attitude and willingness to learn. Ability to Follow Guidelines Evaluation and Decision-Making: Quick, accurate decision-making Handle Pace and Pressure Listening, Conflict Resolution Financial Skills Other Required Skills: Attention to detail, deadlines Technology: Proficiency in Windows, company-approved spreadsheets and word processing Communication Skills Hospitality and Guest Service Certifications and Licenses: Legal age to serve alcohol (select properties). Valid Driver's License required. Market Knowledge Age Requirement: 18+ Schedule and Travel: Varied schedule including evenings, nights, weekends, holidays Education: Bachelor’s or Associate’s Degree Preferred Work Experience: Previous supervisory experience preferred; hospitality/ hotel/ restaurant background preferred
Physical Working Demands & Working Environment
Physical demands to perform essential functions: stand or stay stationary for periods; type on computers; lift up to 25 pounds; travel may be required; moderate noise level.
Language and Reasoning Skills
Read, write, understand and communicate in English Read and interpret English documents Write routine reports and correspondence in English Speak effectively in English before groups Read and interpret business records in English
Note: This job description does not create an employment contract. Employer may change duties. At-will employment.
About Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia. Portfolio includes 148 hotels with 22,000+ guestrooms across 37 states and 106 cities. Over 7,000 team members; operates hotels under multiple brands. Awarded Fast Company’s 10 Most Innovative Travel Companies (2020) and Marriott/Hilton accolades.
What We Offer / What’s In It For You
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance — available after 30 days for full-time team members
Note: The following postings are not included in the refined content.
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CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence
Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort; everyone may help clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time. Flawless Uniform: Uniforms must be clean and worn per policy with nametag visible. Teamwork Communication: Clear, honest, professional communication among team members. Can Do Attitude: Willing to stretch beyond traditional role to meet needs of the business and guests. Collaboration: Commitment to a welcoming environment and positive workplace.
General Manager – Role Specific Duties and Expectations
Core mission: ensure cleanliness and friendly service in the hotel with daily operations. The General Manager ensures managers and team members execute daily responsibilities and checklists. Other Duties and Expectations
Daily Supervision: Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness, and functioning mechanical equipment. Verify daily room inspections and adherence to cleanliness standards. Onboarding: Onboard new team members to provide friendly service and follow onboarding checklist. Auditing: Complete Daily Summary and Night Audit processes per policy. Reporting: Start and complete shift handover reports; upload daily reports to the MCR storage platform. Quality Assurance: Ensure brand standards are followed; conduct self-audits and respond to broader audits. Attire Standards: Ensure team in proper uniform with nametag and greeting guests. Safety: Ensure current fire and life safety inspections; correct deficiencies. Preventative Maintenance: Confirm preventative maintenance tasks are performed and visually checked. Adherence to Work Schedules: Ensure staff follows schedules; adjust shifts as needed. Teaching/Training/Development/Coaching: Foster learning, provide training, communicate growth opportunities, and give candid feedback. Time Clock Management: Review previous day time punches per policy. Purchase Order & Invoices: Ensure purchases use PO process and invoices are processed in the correct period. Inventory Management: Maintain approved storage and follow inventory program.
Success Metrics
Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return. Spotless Cleanliness: Leadership Walk-throughs; Guest Ratings/Reviews. Product Consistency & Quality: Checklist Tracking; RVP Performance Ratings; Guest Ratings. Teamwork: RVP Performance Ratings.
Qualifications & Requirements
Qualifications
Can-Do Attitude: Positive attitude and willingness to learn. Ability to Follow Guidelines Evaluation and Decision-Making: Quick, accurate decision-making Handle Pace and Pressure Listening, Conflict Resolution Financial Skills Other Required Skills: Attention to detail, deadlines Technology: Proficiency in Windows, company-approved spreadsheets and word processing Communication Skills Hospitality and Guest Service Certifications and Licenses: Legal age to serve alcohol (select properties). Valid Driver's License required. Market Knowledge Age Requirement: 18+ Schedule and Travel: Varied schedule including evenings, nights, weekends, holidays Education: Bachelor’s or Associate’s Degree Preferred Work Experience: Previous supervisory experience preferred; hospitality/ hotel/ restaurant background preferred
Physical Working Demands & Working Environment
Physical demands to perform essential functions: stand or stay stationary for periods; type on computers; lift up to 25 pounds; travel may be required; moderate noise level.
Language and Reasoning Skills
Read, write, understand and communicate in English Read and interpret English documents Write routine reports and correspondence in English Speak effectively in English before groups Read and interpret business records in English
Note: This job description does not create an employment contract. Employer may change duties. At-will employment.
About Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia. Portfolio includes 148 hotels with 22,000+ guestrooms across 37 states and 106 cities. Over 7,000 team members; operates hotels under multiple brands. Awarded Fast Company’s 10 Most Innovative Travel Companies (2020) and Marriott/Hilton accolades.
What We Offer / What’s In It For You
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance — available after 30 days for full-time team members
Note: The following postings are not included in the refined content.
#J-18808-Ljbffr