MCR Hotels
Overview
Join to apply for the
General Manager
role at
MCR Hotels . Charlotte Southwest NC SpringHill Executive Summary
Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence
Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform, be well-groomed, wear a nametag, and smile at all times. Teamwork Communication: Clear, honest, and professional communication between Team Members. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and guests. Collaboration: Commit to working together to create a welcoming environment and a positive workplace. General Manager, Role Specific Duties and Expectations
The core mission is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists. Onboarding, Auditing & Reporting
Daily Supervision: Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment; verify daily room inspections and adherence to cleanliness standards on the room inspection checklist. Onboarding: Onboard new team members to provide friendly service and adhere to onboarding processes. Auditing: Complete Daily Summary and Night Audit processes in accordance with policy. Reporting: Start and complete shift handover reports; sign off and upload daily reports to the MCR storage platform. Quality Assurance: Ensure brand standards are adhered to; perform self-audits and respond to broader audits by the property’s regional VP. Additional Responsibilities
Uphold Attire Standards: Ensure team members wear the proper MCR-approved uniform with name tags and greet guests with a smile. Safety: Ensure fire and life safety inspections are current; correct any deficiencies. Preventative Maintenance: Confirm preventive maintenance tasks are performed and inspected for quality. Adherence to Work Schedules: Enforce schedules; adjust shifts as needed. Teaching, Training & Development: Foster a culture of learning and ensure staff have required functional expertise and clear growth opportunities. Coaching: Provide daily constructive feedback. Time Clock Management: Review previous day punches per policy. Purchase Order & Invoicing: Use proper PO processes and ensure invoices are processed in the correct period. Inventory Management: Maintain storage and follow inventory program. Success Metrics
Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return Spotless Cleanliness: Leadership Walk-throughs; Guest Ratings/Reviews Product Consistency & Quality: Checklist Tracking; RVP Performance Ratings; Guest Ratings Teamwork: RVP Performance Ratings Qualifications & Requirements
Can-Do Attitude: Positive attitude and willingness to learn Ability to Follow Guidelines Evaluation and Decision-Making: Quick and accurate decision-making Handle Pace and Pressure: Work well under stress Listening, Conflict Resolution Financial Skills: Understand financial data and basic arithmetic Attention to Detail and Deadlines Technology: Proficient in Windows, company-approved spreadsheets and word processing Communication Skills Hospitality and Guest Service: Lead team to provide friendly service Certifications & Licenses: Legal age to serve alcohol (at select properties); valid Driver's License Market Knowledge: Basic market knowledge Age Requirement: 18+ Schedule & Travel: Varied schedule including evenings, nights, weekends, holidays Education: Bachelor’s or Associate’s Degree Preferred Work Experience: Supervisory experience preferred; progressive hospitality experience preferred Physical Working Demands & Working Environment
Regularly required to stand or stay in a stationary position for long periods; use computers and office devices; lift up to 25 pounds; travel may be required; moderate noise level. Stand or remain in a stationary position for long periods Operate computers and office devices; data entry Bend, stoop, lift up to 25 pounds Inspect details at close and long range Travel may be required Moderate noise level Language and Reasoning Skills
Read, write, speak and understand English effectively Interpret safety rules, procedures Write routine reports in English Speak effectively before groups Read and interpret business records in English Note:
This job description does not limit duties; the employer may assign other duties as needed. Reasonable accommodations will be made for disabilities to perform essential functions. This document does not create an employment contract; at-will employment status Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in NYC, Dallas, Chicago, and Richmond, VA. Portfolio includes 148 premium-branded hotels with 22,000+ guestrooms across 37 states and 106 cities. Over 7,000 team members; operates hotels under multiple brands. Awards and recognitions from Marriott, Hilton, and others. What we offer
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance after 30 days for full-time team members
#J-18808-Ljbffr
Join to apply for the
General Manager
role at
MCR Hotels . Charlotte Southwest NC SpringHill Executive Summary
Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence
Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform, be well-groomed, wear a nametag, and smile at all times. Teamwork Communication: Clear, honest, and professional communication between Team Members. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and guests. Collaboration: Commit to working together to create a welcoming environment and a positive workplace. General Manager, Role Specific Duties and Expectations
The core mission is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists. Onboarding, Auditing & Reporting
Daily Supervision: Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment; verify daily room inspections and adherence to cleanliness standards on the room inspection checklist. Onboarding: Onboard new team members to provide friendly service and adhere to onboarding processes. Auditing: Complete Daily Summary and Night Audit processes in accordance with policy. Reporting: Start and complete shift handover reports; sign off and upload daily reports to the MCR storage platform. Quality Assurance: Ensure brand standards are adhered to; perform self-audits and respond to broader audits by the property’s regional VP. Additional Responsibilities
Uphold Attire Standards: Ensure team members wear the proper MCR-approved uniform with name tags and greet guests with a smile. Safety: Ensure fire and life safety inspections are current; correct any deficiencies. Preventative Maintenance: Confirm preventive maintenance tasks are performed and inspected for quality. Adherence to Work Schedules: Enforce schedules; adjust shifts as needed. Teaching, Training & Development: Foster a culture of learning and ensure staff have required functional expertise and clear growth opportunities. Coaching: Provide daily constructive feedback. Time Clock Management: Review previous day punches per policy. Purchase Order & Invoicing: Use proper PO processes and ensure invoices are processed in the correct period. Inventory Management: Maintain storage and follow inventory program. Success Metrics
Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return Spotless Cleanliness: Leadership Walk-throughs; Guest Ratings/Reviews Product Consistency & Quality: Checklist Tracking; RVP Performance Ratings; Guest Ratings Teamwork: RVP Performance Ratings Qualifications & Requirements
Can-Do Attitude: Positive attitude and willingness to learn Ability to Follow Guidelines Evaluation and Decision-Making: Quick and accurate decision-making Handle Pace and Pressure: Work well under stress Listening, Conflict Resolution Financial Skills: Understand financial data and basic arithmetic Attention to Detail and Deadlines Technology: Proficient in Windows, company-approved spreadsheets and word processing Communication Skills Hospitality and Guest Service: Lead team to provide friendly service Certifications & Licenses: Legal age to serve alcohol (at select properties); valid Driver's License Market Knowledge: Basic market knowledge Age Requirement: 18+ Schedule & Travel: Varied schedule including evenings, nights, weekends, holidays Education: Bachelor’s or Associate’s Degree Preferred Work Experience: Supervisory experience preferred; progressive hospitality experience preferred Physical Working Demands & Working Environment
Regularly required to stand or stay in a stationary position for long periods; use computers and office devices; lift up to 25 pounds; travel may be required; moderate noise level. Stand or remain in a stationary position for long periods Operate computers and office devices; data entry Bend, stoop, lift up to 25 pounds Inspect details at close and long range Travel may be required Moderate noise level Language and Reasoning Skills
Read, write, speak and understand English effectively Interpret safety rules, procedures Write routine reports in English Speak effectively before groups Read and interpret business records in English Note:
This job description does not limit duties; the employer may assign other duties as needed. Reasonable accommodations will be made for disabilities to perform essential functions. This document does not create an employment contract; at-will employment status Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in NYC, Dallas, Chicago, and Richmond, VA. Portfolio includes 148 premium-branded hotels with 22,000+ guestrooms across 37 states and 106 cities. Over 7,000 team members; operates hotels under multiple brands. Awards and recognitions from Marriott, Hilton, and others. What we offer
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance after 30 days for full-time team members
#J-18808-Ljbffr