MCR Hotels
Overview
Join to apply for the
General Manager
role at
MCR Hotels . Solomons MD Hilton Garden Inn is hiring. SECTION ONE: MCR Universal Role Standards Executive Summary
CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas should be kept clean and well-organized. Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed with nametag and smile. Teamwork Communication: Clear, honest, professional communication between Team Members. Can Do Attitude: Willing to stretch beyond traditional role to meet needs of the business and guests. Collaboration: Commit to a welcoming environment for guests and a positive workplace. General Manager: Role Specific Duties and Expectations
The core mission is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists. Other Duties And Expectations
Daily Supervision: Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment; verify daily room inspections and adherence to cleanliness standards. Onboarding: Onboard new team members to provide friendly service and ensure onboarding checklist procedures are followed. Auditing: Complete All Daily Summary and Night Audit processes per policy. Reporting: Start and complete shift handover reports; sign off and upload daily reports to the MCR storage platform. Quality Assurance: Ensure brand standards are adhered to; conduct self-audits and respond to broader audits by the regional VP. Uphold Attire Standards: Enforce proper uniform, nametag and guest greeting. Safety: Ensure fire and life safety inspections are current; correct deficiencies. Preventative Maintenance: Confirm preventive maintenance tasks are performed and checked for quality. Adherence to Work Schedules: Monitor that team members follow schedules; adjust shifts as needed. Teaching/Training/Development/Coaching: Foster learning, ensure staff have required functional expertise, communicate growth opportunities, and provide constructive feedback. Time Clock Management: Review previous day time punches per policy. Purchase Order Process: Ensure purchases use PO process and invoices are submitted through accounts payable. Invoice Signoff: Process invoices in the correct time period. Inventory Management: Keep storage compliant with the inventory program. Success Metrics
Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness Leadership Walk-throughs Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking RVP Performance Ratings Guest Ratings Teamwork RVP Performance Ratings Qualifications & Requirements
Qualifications
Can-Do Attitude: Positive attitude and willingness to learn. Ability to Follow Guidelines: Understand and follow established guidelines and procedures. Evaluation and Decision-Making: Quickly and accurately evaluate alternatives. Handle Pace and Pressure: Work well under stress while maintaining composure. Listening, Conflict Resolution: Effective listening, understanding, and resolving concerns. Financial Skills: Understand financial information and basic arithmetic. Other Required Skills: Attentive to detail and meet deadlines. Technology: Proficient in Windows and company-approved spreadsheets/word processing. Communication Skills: Clear conveyance of information. Hospitality and Guest Service: Lead team to provide friendly service with a smile. Certifications and Licenses: Legal age to serve alcoholic beverages (select properties); valid Driver’s License required. Market Knowledge: Basic market knowledge. Age Requirement: 18 years or older. Schedule and Travel: Varied schedule including evenings, nights, weekends, holidays as needed. Education: Bachelor’s or Associate’s Degree preferred. Work Experience: Supervisory experience preferred; progressive hospitality experience preferred. Physical Working Demands & Working Environment
Physical demands include standing, typing, lifting up to 25 pounds, mobility throughout the hotel, and vision tasks. Travel may be required. The environment is typically moderate noise. Language and Reasoning Skills
To perform duties: Read, write, understand and communicate in English. Interpret safety and operation documents in English. Write routine reports in English with proper punctuation and grammar. Speak effectively in English before groups. Read and interpret business records in English. Note:
This job description does not state or imply these are the only duties. Employee may be required to perform other duties. Employer reserves the right to change duties. This document does not create an employment contract; at-will employment. What we offer/What’s in it for you?
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance - available after 30 days for full-time team members Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR portfolio details and awards listed. Job postings and related openings are provided for context; referrals may increase interview chances.
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Join to apply for the
General Manager
role at
MCR Hotels . Solomons MD Hilton Garden Inn is hiring. SECTION ONE: MCR Universal Role Standards Executive Summary
CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas should be kept clean and well-organized. Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed with nametag and smile. Teamwork Communication: Clear, honest, professional communication between Team Members. Can Do Attitude: Willing to stretch beyond traditional role to meet needs of the business and guests. Collaboration: Commit to a welcoming environment for guests and a positive workplace. General Manager: Role Specific Duties and Expectations
The core mission is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists. Other Duties And Expectations
Daily Supervision: Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment; verify daily room inspections and adherence to cleanliness standards. Onboarding: Onboard new team members to provide friendly service and ensure onboarding checklist procedures are followed. Auditing: Complete All Daily Summary and Night Audit processes per policy. Reporting: Start and complete shift handover reports; sign off and upload daily reports to the MCR storage platform. Quality Assurance: Ensure brand standards are adhered to; conduct self-audits and respond to broader audits by the regional VP. Uphold Attire Standards: Enforce proper uniform, nametag and guest greeting. Safety: Ensure fire and life safety inspections are current; correct deficiencies. Preventative Maintenance: Confirm preventive maintenance tasks are performed and checked for quality. Adherence to Work Schedules: Monitor that team members follow schedules; adjust shifts as needed. Teaching/Training/Development/Coaching: Foster learning, ensure staff have required functional expertise, communicate growth opportunities, and provide constructive feedback. Time Clock Management: Review previous day time punches per policy. Purchase Order Process: Ensure purchases use PO process and invoices are submitted through accounts payable. Invoice Signoff: Process invoices in the correct time period. Inventory Management: Keep storage compliant with the inventory program. Success Metrics
Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness Leadership Walk-throughs Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking RVP Performance Ratings Guest Ratings Teamwork RVP Performance Ratings Qualifications & Requirements
Qualifications
Can-Do Attitude: Positive attitude and willingness to learn. Ability to Follow Guidelines: Understand and follow established guidelines and procedures. Evaluation and Decision-Making: Quickly and accurately evaluate alternatives. Handle Pace and Pressure: Work well under stress while maintaining composure. Listening, Conflict Resolution: Effective listening, understanding, and resolving concerns. Financial Skills: Understand financial information and basic arithmetic. Other Required Skills: Attentive to detail and meet deadlines. Technology: Proficient in Windows and company-approved spreadsheets/word processing. Communication Skills: Clear conveyance of information. Hospitality and Guest Service: Lead team to provide friendly service with a smile. Certifications and Licenses: Legal age to serve alcoholic beverages (select properties); valid Driver’s License required. Market Knowledge: Basic market knowledge. Age Requirement: 18 years or older. Schedule and Travel: Varied schedule including evenings, nights, weekends, holidays as needed. Education: Bachelor’s or Associate’s Degree preferred. Work Experience: Supervisory experience preferred; progressive hospitality experience preferred. Physical Working Demands & Working Environment
Physical demands include standing, typing, lifting up to 25 pounds, mobility throughout the hotel, and vision tasks. Travel may be required. The environment is typically moderate noise. Language and Reasoning Skills
To perform duties: Read, write, understand and communicate in English. Interpret safety and operation documents in English. Write routine reports in English with proper punctuation and grammar. Speak effectively in English before groups. Read and interpret business records in English. Note:
This job description does not state or imply these are the only duties. Employee may be required to perform other duties. Employer reserves the right to change duties. This document does not create an employment contract; at-will employment. What we offer/What’s in it for you?
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance - available after 30 days for full-time team members Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR portfolio details and awards listed. Job postings and related openings are provided for context; referrals may increase interview chances.
#J-18808-Ljbffr