Droisys
Overview
3 days ago Be among the first 25 applicants Direct message the job poster from Droisys Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters. Job Details Job Title
Genesys Cloud Solutions Architect Location
Louisville, KY [Hybrid Work] Duration
12 Months Pay Rate
$75-80/hr (Flexible) Experience
15 years Responsibilities
Design and architect Genesys Cloud solutions based on business requirements and technical considerations Collaborate with stakeholders including business analysts developers and infrastructure teams to understand project objectives and create robust Genesys Cloud designs Lead the implementation and configuration of Genesys Cloud solutions ensuring they align with best practices and industry standards Oversee the integration of Genesys Cloud with other systems and applications such as CRM platforms contact center tools and databases Define and document technical specifications system configurations and workflows Provide technical guidance and support to development teams during the implementation and testing phases Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact center efficiency Conduct performance assessments capacity planning and security reviews for Genesys Cloud environments Desired Skills
Should have sound knowledge and hands on experience with Genesys Cloud architecture and implementation Strong knowledge of Customer Service Operations and experience in leading Customer Service operations assessment & benchmarking. Gen AI exposure to any of the LLMs. Experience implementing multichannel self-service IVR and Omni Channel Orchestration Routing using Genesys Cloud Engage suite In-depth knowledge and hands-on experience with Voice and Non-Voice applications solutioning using tools like Genesys Administrator, Architect, Composer & Designer. Proven ability to identify customer needs through technical benefits assessment and build the business value of the solution Knowledge of on-premises on-cloud hybrid cloud and cloud economics including pricing strategy of different Genesys solutions Experience in Genesys Cloud administration and application experience using Genesys Architect Composer Designer and Genesys Framework Components Experience in Assessment Designing and Implementation of Genesys CX or Migration to Genesys CX from other contact center technologies or onprem Genesys Hands-on experience with embedding Genesys dialer into SaaS Applications like Salesforce Zendesk ServiceNow and custom Apps Hands-on experience with the implementation of Virtual Agent Amazon Lex Google CCAI Agent Assist knowledge base caller intent identification capabilities in Genesys Experience in integrating Genesys with AWS Lambda or using Genesys Data action to retrieve data from Database or API Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.
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3 days ago Be among the first 25 applicants Direct message the job poster from Droisys Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters. Job Details Job Title
Genesys Cloud Solutions Architect Location
Louisville, KY [Hybrid Work] Duration
12 Months Pay Rate
$75-80/hr (Flexible) Experience
15 years Responsibilities
Design and architect Genesys Cloud solutions based on business requirements and technical considerations Collaborate with stakeholders including business analysts developers and infrastructure teams to understand project objectives and create robust Genesys Cloud designs Lead the implementation and configuration of Genesys Cloud solutions ensuring they align with best practices and industry standards Oversee the integration of Genesys Cloud with other systems and applications such as CRM platforms contact center tools and databases Define and document technical specifications system configurations and workflows Provide technical guidance and support to development teams during the implementation and testing phases Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact center efficiency Conduct performance assessments capacity planning and security reviews for Genesys Cloud environments Desired Skills
Should have sound knowledge and hands on experience with Genesys Cloud architecture and implementation Strong knowledge of Customer Service Operations and experience in leading Customer Service operations assessment & benchmarking. Gen AI exposure to any of the LLMs. Experience implementing multichannel self-service IVR and Omni Channel Orchestration Routing using Genesys Cloud Engage suite In-depth knowledge and hands-on experience with Voice and Non-Voice applications solutioning using tools like Genesys Administrator, Architect, Composer & Designer. Proven ability to identify customer needs through technical benefits assessment and build the business value of the solution Knowledge of on-premises on-cloud hybrid cloud and cloud economics including pricing strategy of different Genesys solutions Experience in Genesys Cloud administration and application experience using Genesys Architect Composer Designer and Genesys Framework Components Experience in Assessment Designing and Implementation of Genesys CX or Migration to Genesys CX from other contact center technologies or onprem Genesys Hands-on experience with embedding Genesys dialer into SaaS Applications like Salesforce Zendesk ServiceNow and custom Apps Hands-on experience with the implementation of Virtual Agent Amazon Lex Google CCAI Agent Assist knowledge base caller intent identification capabilities in Genesys Experience in integrating Genesys with AWS Lambda or using Genesys Data action to retrieve data from Database or API Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.
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