Brilliant Earth
Jewelry Sales Consultant - Baltimore, MD
Overview Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Baltimore, MD showroom location. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
Attention to detail. You understand that the little things count in our customers’ biggest moments and you have a passion for process in a fast-moving environment.
Communication is Key. You communicate clearly and concisely, whether in person, by email, or via chat.
Master of Collaboration. You’re a team player who believes collaboration is essential to transforming the jewelry industry.
What We Offer
Career Growth. Regular 1-1’s with your manager, training opportunities, and an annual 360 review process to create clear pathways for growth.
Set Schedule. Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team. A culture focused on transparency, sustainability, compassion, and inclusivity.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses (gym memberships, massage, counseling, and more).
Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on Brilliant Earth jewelry.
Sales Incentive Programs. Quarterly bonuses for targets, with additional bonuses for exceeding goals and monthly bonuses for top performers.
Mental Wellness Perks. Access to mental health resources and 24/7 counseling through the Employee Assistance program.
Giving Back and Volunteer Opportunities. Team volunteering and local initiatives.
Medical, Dental, and Vision. Multiple plans available, including a $0 monthly premium option and employer HSA contributions. Coverage begins on the first day of the second month.
401k Match. Generous matching.
Paid Time Off. 3 weeks of PTO in the first year.
Parental Leave. Paid parental leave to support new families.
Disability and Life Insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without compromising between quality and conscience. We are a hard-working team that embraces challenges and growth. Our community is built on collaboration, respect, and encouragement, with frequent team events and cross-departmental meetings. We are committed to Equal Employment Opportunities and an inclusive workplace free of harassment or discrimination.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
Retail Apparel and Fashion
Retail
Brilliant Earth is an Equal Opportunity Employer. Referrals increase your chances of interviewing at Brilliant Earth.
#J-18808-Ljbffr
Overview Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Baltimore, MD showroom location. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
Attention to detail. You understand that the little things count in our customers’ biggest moments and you have a passion for process in a fast-moving environment.
Communication is Key. You communicate clearly and concisely, whether in person, by email, or via chat.
Master of Collaboration. You’re a team player who believes collaboration is essential to transforming the jewelry industry.
What We Offer
Career Growth. Regular 1-1’s with your manager, training opportunities, and an annual 360 review process to create clear pathways for growth.
Set Schedule. Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team. A culture focused on transparency, sustainability, compassion, and inclusivity.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses (gym memberships, massage, counseling, and more).
Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on Brilliant Earth jewelry.
Sales Incentive Programs. Quarterly bonuses for targets, with additional bonuses for exceeding goals and monthly bonuses for top performers.
Mental Wellness Perks. Access to mental health resources and 24/7 counseling through the Employee Assistance program.
Giving Back and Volunteer Opportunities. Team volunteering and local initiatives.
Medical, Dental, and Vision. Multiple plans available, including a $0 monthly premium option and employer HSA contributions. Coverage begins on the first day of the second month.
401k Match. Generous matching.
Paid Time Off. 3 weeks of PTO in the first year.
Parental Leave. Paid parental leave to support new families.
Disability and Life Insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without compromising between quality and conscience. We are a hard-working team that embraces challenges and growth. Our community is built on collaboration, respect, and encouragement, with frequent team events and cross-departmental meetings. We are committed to Equal Employment Opportunities and an inclusive workplace free of harassment or discrimination.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
Retail Apparel and Fashion
Retail
Brilliant Earth is an Equal Opportunity Employer. Referrals increase your chances of interviewing at Brilliant Earth.
#J-18808-Ljbffr