Brilliant Earth
Overview
Jewelry Sales Consultant - Chicago, IL Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Chicago, IL showroom. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What you have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It’s all in the details. You know it’s the little things that count the most and have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words and are clear and concise in person, via email, or by chat. Master of Collaboration. You’re a team player who believes collaboration is essential to transforming the jewelry industry. What We Offer
At Brilliant Earth, we’re passionate about the employee experience. We offer an excellent training program and opportunities for career growth, along with competitive compensation and a robust benefits package, including: Career Growth: Regular 1-1s with your manager, various training opportunities, and an annual 360 review process to create clear pathways for growth. Set Schedule: Consistent weekly hours with 2 consecutive days off. Diverse, mission-minded team and impact on sustainable, transparent jewelry industry. Lifestyle Spending Account for eligible wellness expenses. Continued Education: Company-sponsored learning and tuition reimbursement for role-specific trainings. Employee Discounts on Brilliant Earth jewelry. Sales Incentive Programs: Quarterly bonuses for sales targets, monthly bonuses for top reps. Mental Wellness Perks and 24/7 Employee Assistance program for counseling. Giving Back and Volunteer Opportunities. Medical, Dental, and Vision with multiple plans, including a $0 premium option; employer HSA contributions; benefits begin in month 2. 401k match. Paid Time Off: 3 weeks in first year. Parental Leave and Disability/Life insurance (employer-paid). Pre-Tax Commuter Benefits. How to Apply & What to Expect
Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone screen with the recruiting team, an online exercise, and a video interview with a leader. More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are hard-working team players who welcome challenges and rise to any occasion. Our community of collaboration is fostered by frequent team events and cross-departmental meetings. We are committed to Equal Employment Opportunities and a harassment-free hiring process. If you need assistance or reasonable accommodation completing an application, please reach out to accommodations@brilliantearth.com. EEO: Brilliant Earth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Jewelry Sales Consultant - Chicago, IL Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Chicago, IL showroom. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What you have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It’s all in the details. You know it’s the little things that count the most and have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words and are clear and concise in person, via email, or by chat. Master of Collaboration. You’re a team player who believes collaboration is essential to transforming the jewelry industry. What We Offer
At Brilliant Earth, we’re passionate about the employee experience. We offer an excellent training program and opportunities for career growth, along with competitive compensation and a robust benefits package, including: Career Growth: Regular 1-1s with your manager, various training opportunities, and an annual 360 review process to create clear pathways for growth. Set Schedule: Consistent weekly hours with 2 consecutive days off. Diverse, mission-minded team and impact on sustainable, transparent jewelry industry. Lifestyle Spending Account for eligible wellness expenses. Continued Education: Company-sponsored learning and tuition reimbursement for role-specific trainings. Employee Discounts on Brilliant Earth jewelry. Sales Incentive Programs: Quarterly bonuses for sales targets, monthly bonuses for top reps. Mental Wellness Perks and 24/7 Employee Assistance program for counseling. Giving Back and Volunteer Opportunities. Medical, Dental, and Vision with multiple plans, including a $0 premium option; employer HSA contributions; benefits begin in month 2. 401k match. Paid Time Off: 3 weeks in first year. Parental Leave and Disability/Life insurance (employer-paid). Pre-Tax Commuter Benefits. How to Apply & What to Expect
Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone screen with the recruiting team, an online exercise, and a video interview with a leader. More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are hard-working team players who welcome challenges and rise to any occasion. Our community of collaboration is fostered by frequent team events and cross-departmental meetings. We are committed to Equal Employment Opportunities and a harassment-free hiring process. If you need assistance or reasonable accommodation completing an application, please reach out to accommodations@brilliantearth.com. EEO: Brilliant Earth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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