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Job DescriptionJob Description ServiceNow Lead Developer Position
Position Summary:
We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.
Key Responsibilities:
·
Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset, or others as applicable).
·
Translate business requirements into technical solutions using ServiceNow best practices.
·
Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
·
Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.
·
Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
·
Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
·
Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.
·
Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
·
Mentor junior developers and provide technical guidance, code reviews, and training.
·
Help develop, implement and maintain testing procedures for developers.
·
Stay updated on new ServiceNow releases, features, and industry trends.
Qualifications:
·
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
·
5+ years of hands-on ServiceNow development experience with multiple implementations.
·
Proven experience as a lead developer or technical lead on ServiceNow projects.
·
Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.
·
Experience with ITOM, integrations, automations, Service Graph and CSDM.
·
Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS.
·
Familiarity with ServiceNow Flow Designer, IntegrationHub, and Scoped Applications.
·
Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
·
ServiceNow certifications strongly :
Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITSM, ITOM, or other product-specific certifications
·
Strong leadership, communication, and collaboration skills.
Skills:
·
Experience with Agile/Scrum delivery methodologies.
·
Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
·
Knowledge of ITIL/ITSM processes and frameworks.
·
Ability to interact with senior leadership and business stakeholders to provide technical guidance.
Top Required Skills & Years of Experience:
Hands-on ServiceNow development experience with multiple implementations. (8+ years)
Proven experience as a lead developer or technical lead on ServiceNow projects. (8+ years)
Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (588+ years)
Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. (588+ years)
Nice to Have Skills:
Experience with Agile/Scrum delivery methodologies.
Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
Knowledge of ITIL/ITSM processes and frameworks.
Ability to interact with senior leadership and business stakeholders to provide technical guidance.
Position Summary:
We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.
Key Responsibilities:
·
Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset, or others as applicable).
·
Translate business requirements into technical solutions using ServiceNow best practices.
·
Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
·
Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.
·
Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
·
Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
·
Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.
·
Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
·
Mentor junior developers and provide technical guidance, code reviews, and training.
·
Help develop, implement and maintain testing procedures for developers.
·
Stay updated on new ServiceNow releases, features, and industry trends.
Qualifications:
·
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
·
5+ years of hands-on ServiceNow development experience with multiple implementations.
·
Proven experience as a lead developer or technical lead on ServiceNow projects.
·
Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.
·
Experience with ITOM, integrations, automations, Service Graph and CSDM.
·
Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS.
·
Familiarity with ServiceNow Flow Designer, IntegrationHub, and Scoped Applications.
·
Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
·
ServiceNow certifications strongly :
Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITSM, ITOM, or other product-specific certifications
·
Strong leadership, communication, and collaboration skills.
Skills:
·
Experience with Agile/Scrum delivery methodologies.
·
Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
·
Knowledge of ITIL/ITSM processes and frameworks.
·
Ability to interact with senior leadership and business stakeholders to provide technical guidance.
Top Required Skills & Years of Experience:
Hands-on ServiceNow development experience with multiple implementations. (8+ years)
Proven experience as a lead developer or technical lead on ServiceNow projects. (8+ years)
Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (588+ years)
Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. (588+ years)
Nice to Have Skills:
Experience with Agile/Scrum delivery methodologies.
Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
Knowledge of ITIL/ITSM processes and frameworks.
Ability to interact with senior leadership and business stakeholders to provide technical guidance.