RealReal inc.
About The Role
As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit our Luxury Consignment Office. This includes pricing and authenticating items across our dynamic acceptance standards. You will be a subject-matter expert who supports supply drives through valuations, remote pricing and by educating consignors, customers and peers. You will bring passion and expertise of the market to translate this into a world-class experience. We are looking for a process-driven individual with extraordinary attention to detail who wants to hone their expertise. What You Get To Do Every Day
Facilitate all Handbag Valuation appointments, educating clients on the value of their items in our marketplace. Conduct real-time valuations and authentication for handbags using industry tools. Provide pre-consignment pricing services to consignors and sales team members per direction of Luxury Consignment Office. Maintain understanding of pricing trends and sell-through velocity by collaborating with Pricing and Authentication teams. Be accountable for the sell-through and velocity of products you price. Be accountable for the conversion rate of appointments to consignments. Collaborate with the Store Manager to understand customer needs and stay current with in-store operations. Handle other requests to support the Luxury Consignment Office and Retail Store as determined by the Senior Manager, Valuations Team. What You Bring To The Role
Minimum Requirements: Must be flexible to work certain weekend days. 2-5 years of experience in the luxury space in a customer-facing role. Knowledge of luxury handbags in the primary or secondary market. Bachelor's degree from an accredited college or university preferred. Sales experience encouraged. Passion for delivering a luxury experience every day. Polished, professional presentation skills. Ability to handle multiple complex, time-sensitive situations while remaining calm and composed. Effective verbal and written communication skills. Initiative and the ability to proactively anticipate organizational needs and meet deadlines. Ability to foresee potential obstacles before campaign launches and to problem solve to ensure proper execution of valuation office processes. Preferred Requirements: Bachelor's degree from an accredited college or university preferred. Compensation, Benefits, + Perks
Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we consider factors such as work location, skills, experience, market demands, and internal parity. Salary is one component of The RealReal’s total rewards package, and eligibility for bonus, incentive pay and benefits varies by role. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for buying and selling luxury items. We have in-house gemologists, horologists, and brand authenticators who inspect thousands of items daily. As a sustainable company, we support the circular economy by restoring luxury pieces across fashion, jewelry, watches, art, and home categories. We offer free virtual appointments, in-home pickup, drop-off, and direct shipping, and we handle authenticating, pricing, photographing, listing, shipping, and customer service for consignors. The RealReal is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We consider qualified applicants regardless of arrest or conviction records. We value diversity and inclusion and encourage you to learn about our Diversity, Equity and Inclusion program. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The physical demands described are representative of those that must be met to perform the essential functions of this job.
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As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit our Luxury Consignment Office. This includes pricing and authenticating items across our dynamic acceptance standards. You will be a subject-matter expert who supports supply drives through valuations, remote pricing and by educating consignors, customers and peers. You will bring passion and expertise of the market to translate this into a world-class experience. We are looking for a process-driven individual with extraordinary attention to detail who wants to hone their expertise. What You Get To Do Every Day
Facilitate all Handbag Valuation appointments, educating clients on the value of their items in our marketplace. Conduct real-time valuations and authentication for handbags using industry tools. Provide pre-consignment pricing services to consignors and sales team members per direction of Luxury Consignment Office. Maintain understanding of pricing trends and sell-through velocity by collaborating with Pricing and Authentication teams. Be accountable for the sell-through and velocity of products you price. Be accountable for the conversion rate of appointments to consignments. Collaborate with the Store Manager to understand customer needs and stay current with in-store operations. Handle other requests to support the Luxury Consignment Office and Retail Store as determined by the Senior Manager, Valuations Team. What You Bring To The Role
Minimum Requirements: Must be flexible to work certain weekend days. 2-5 years of experience in the luxury space in a customer-facing role. Knowledge of luxury handbags in the primary or secondary market. Bachelor's degree from an accredited college or university preferred. Sales experience encouraged. Passion for delivering a luxury experience every day. Polished, professional presentation skills. Ability to handle multiple complex, time-sensitive situations while remaining calm and composed. Effective verbal and written communication skills. Initiative and the ability to proactively anticipate organizational needs and meet deadlines. Ability to foresee potential obstacles before campaign launches and to problem solve to ensure proper execution of valuation office processes. Preferred Requirements: Bachelor's degree from an accredited college or university preferred. Compensation, Benefits, + Perks
Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we consider factors such as work location, skills, experience, market demands, and internal parity. Salary is one component of The RealReal’s total rewards package, and eligibility for bonus, incentive pay and benefits varies by role. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for buying and selling luxury items. We have in-house gemologists, horologists, and brand authenticators who inspect thousands of items daily. As a sustainable company, we support the circular economy by restoring luxury pieces across fashion, jewelry, watches, art, and home categories. We offer free virtual appointments, in-home pickup, drop-off, and direct shipping, and we handle authenticating, pricing, photographing, listing, shipping, and customer service for consignors. The RealReal is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We consider qualified applicants regardless of arrest or conviction records. We value diversity and inclusion and encourage you to learn about our Diversity, Equity and Inclusion program. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The physical demands described are representative of those that must be met to perform the essential functions of this job.
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