TD
Overview
Job Description: The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers. Depth & Scope
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions as required Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria) Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for achieving both Store and individual performance metrics Ability to manage multiple store locations and/or a diverse and complex customer base, if required Acts as peer mentor to developing store managers Requires deep expert knowledge of the business, banking and bank operations Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps Provides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS Education & Experience
Undergraduate degree or equivalent experience 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies 4+ years of proven leadership and coaching experience required Small Business and Consumer lending experience required Knowledge of Bank product lines and services as well as an understanding of Store operations and security Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives Strong financial analysis skills Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers Excellent verbal and written communication skills Demonstrated ability to lead and motivate team members Proficient with Microsoft Office suite Notary License (preferred) Customer Accountabilities
Manages the service and advice team promoting a positive customer and colleague experience Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc. Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs Contributes to the execution and achievement of the team and the store's service customer experience targets Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance Ensures overall colleague scheduling is optimal to meet customer demands Provides ownership/oversight of complex daily operational/administrative duties Shareholder Accountabilities
Creates store-specific strategies to grow the business Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth Partners with Specialists to grow and advise new and existing customers Works with partners to grow the Store Portfolio across lines of business Manages the Store budget to meet expense and revenue objectives Drives One TD to increase partnership across Retail and all Lines of Business Proactively reaches out to prospects to develop and deepen relationships Identifies and develops relationships to generate demand for TD products and services Maintains risk management and compliance with bank operating policies and procedures Keeps abreast of regulatory requirements and evolving trends Employee/Team Accountabilities
Leads, coaches and develops store teammates to create a consistent legendary customer experience Sets targets and objectives for the team and holds the team accountable Grows team expertise to align with business demand; conducts performance reviews Ensures HR policies are followed and manages colleague risk Shares knowledge and fosters collaboration with other functions Supports an environment where team can escalate challenges; promotes change through milestones and successes Recruits to ensure a highly diverse, qualified workforce Establishes a cohesive team and promotes diversity and inclusion Acts as a brand ambassador for TD Leaders may act as change agent for the Market/Region OCC Language
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and Mortgage Loan Originator as defined under the SAFE Act Must be eligible for employment with a covered financial institution under Regulation Z Must be eligible for registration as a registered mortgage loan originator with the NMLS Satisfactory results on a criminal background check and credit check are required by federal law for this position. Physical Requirements
Physical requirements as listed (see original description) Who We Are
TD is one of the world's leading global financial institutions; the TD Total Rewards package includes base salary, incentives, health and well-being benefits, retirement programs, PTO, and other programs. TD is an equal opportunity employer. If you need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
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Job Description: The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers. Depth & Scope
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions as required Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria) Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for achieving both Store and individual performance metrics Ability to manage multiple store locations and/or a diverse and complex customer base, if required Acts as peer mentor to developing store managers Requires deep expert knowledge of the business, banking and bank operations Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps Provides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS Education & Experience
Undergraduate degree or equivalent experience 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies 4+ years of proven leadership and coaching experience required Small Business and Consumer lending experience required Knowledge of Bank product lines and services as well as an understanding of Store operations and security Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives Strong financial analysis skills Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers Excellent verbal and written communication skills Demonstrated ability to lead and motivate team members Proficient with Microsoft Office suite Notary License (preferred) Customer Accountabilities
Manages the service and advice team promoting a positive customer and colleague experience Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc. Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs Contributes to the execution and achievement of the team and the store's service customer experience targets Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance Ensures overall colleague scheduling is optimal to meet customer demands Provides ownership/oversight of complex daily operational/administrative duties Shareholder Accountabilities
Creates store-specific strategies to grow the business Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth Partners with Specialists to grow and advise new and existing customers Works with partners to grow the Store Portfolio across lines of business Manages the Store budget to meet expense and revenue objectives Drives One TD to increase partnership across Retail and all Lines of Business Proactively reaches out to prospects to develop and deepen relationships Identifies and develops relationships to generate demand for TD products and services Maintains risk management and compliance with bank operating policies and procedures Keeps abreast of regulatory requirements and evolving trends Employee/Team Accountabilities
Leads, coaches and develops store teammates to create a consistent legendary customer experience Sets targets and objectives for the team and holds the team accountable Grows team expertise to align with business demand; conducts performance reviews Ensures HR policies are followed and manages colleague risk Shares knowledge and fosters collaboration with other functions Supports an environment where team can escalate challenges; promotes change through milestones and successes Recruits to ensure a highly diverse, qualified workforce Establishes a cohesive team and promotes diversity and inclusion Acts as a brand ambassador for TD Leaders may act as change agent for the Market/Region OCC Language
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and Mortgage Loan Originator as defined under the SAFE Act Must be eligible for employment with a covered financial institution under Regulation Z Must be eligible for registration as a registered mortgage loan originator with the NMLS Satisfactory results on a criminal background check and credit check are required by federal law for this position. Physical Requirements
Physical requirements as listed (see original description) Who We Are
TD is one of the world's leading global financial institutions; the TD Total Rewards package includes base salary, incentives, health and well-being benefits, retirement programs, PTO, and other programs. TD is an equal opportunity employer. If you need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
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