IT Help Desk Support Job at SUNSHINE LEARNING CENTER in Lakewood Township

Overview

Sunshine Learning Center is seeking a skilled and motivated IT Helpdesk Specialist to join our growing team. This role provides critical technical support across our centers and helps ensure smooth day-to-day operations for staff and systems.

Job details

Location: In person; New Jersey
Job Type: Full-Time

Base pay

Base pay range: $45,000.00/yr - $60,000.00/yr

Responsibilities

• Provide timely technical support for on-site and remote users
• Set up and configure new devices and user accounts
• Troubleshoot hardware, software, and network issues
• Maintain security and compliance standards across all devices and accounts
• Support day-to-day technical operations and escalate complex issues when needed
• Document issues and resolutions in a helpdesk system

Requirements

• Minimum 1-2 years of experience in a Helpdesk or IT Support role
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple tasks

Technical Knowledge and Skills

• Microsoft Intune (device management and compliance)
• Microsoft Office 365 applications (Outlook, Word, Excel, Teams, etc.)
• Office 365 Compliance Center and Security Center
• Email security, filtering, and configuration
• OneDrive setup and troubleshooting
• Basic knowledge of Microsoft Azure
• Basic desktop troubleshooting (Windows OS, software installs, etc.)
• Basic networking knowledge (Wi-Fi, routers, IP configuration)
• Printer and scanner setup and troubleshooting
• Hardware troubleshooting (laptops, desktops, peripherals)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Why Join Sunshine Learning Center?

• Supportive and collaborative work environment
• Opportunity to grow with a mission-driven organization
• Work that makes a difference in the education space

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Education