ACCA Careers
Consultant, Client Service, Investment Operations Outsourcing
ACCA Careers, Chicago, Illinois, United States, 60290
Consultant, Client Service, Investment Operations Outsourcing
Join to apply for the
Consultant, Client Service, Investment Operations Outsourcing
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ACCA Careers About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. The Opportunity
In this highly engaging and competitive role, the Consultant on the Investment Operations Outsourcing (IOO) Client Service team serves as the first point of contact for the client on day-to-day activities and is responsible for solving complex issues. The Consultant is also expected to participate in or lead projects that focus on improving overall service quality to the client. Through prior industry experience, the Consultant should have broad, in-depth knowledge of the investment management industry, middle office operations and is expected to have strong interpersonal skills to work effectively and independently with both internal and external stakeholders. About Investment Operations Outsourcing
Northern Trust (NT) IOO offers our Asset Manager clients full middle-office and component solutions for a complex range of products, markets and asset types. We provide end-to-end solutions to service all of our clients’ post-trade needs. Our global, pass-the-book operating model means client portfolio information is seamlessly transferred across regions, time zones, custodians and third parties. Combined with a single application for aggregating data, analyzing risk and performance, valuing assets and managing reporting, NT IOO offers a consistent experience that helps balance risk, quality and cost for each of our clients. IOO’s success is tied to the efforts of employees within the department, as well as partnerships with multiple global support teams across Northern Trust, including Reconciliations, Corporate Actions, Income, Performance, Derivatives Operations, and Pricing. The Impact: Primary Daily Responsibilities
Operations Management: Provide client service through oversight of daily functions and tasks, including cash processing, custodian reconciliations, front office reconciliations, client reporting, client fee billing, and general client inquiries regarding NT-provided data. Cross-train on oversight functions and serve as back-up for peers. Reinforce usage of NT, IOO or client best practices within IOO and its support teams. Manage multiple projects of varying complexity. Identify opportunities for process or service quality improvement and drive execution across the enterprise. Understand and enhance procedures and controls to mitigate operational, financial or reputational risk to the client and NT. Client Service Management: Understand the client’s business and deliverables. Provide timely responses to client and internal stakeholder inquiries with limited manager input. Engage other partners to promptly resolve and remediate client inquiries/issues. Become a key subject matter expert on the IOO Operating Model and the end-client’s business. Develop and rollout process changes to align with client support needs and best practices. Understand current SLAs between NT and the client related to the role. Relationship Management: Act as a main point of contact and be accessible to internal partners supporting the client relationship. Build relationships with internal partners to solve client issues or improve service. Serve as a subject matter expert and mentor to junior employees. The Minimum Qualifications
5+ years of relevant work experience supporting Financial Industry Operations, Asset Management and/or Investment Operations clients. Knowledge of trade lifecycle and the various counterparties within the operating model. Examples of process efficiencies implemented in prior roles. Proven, excellent oral and written communication skills. Ability to prioritize and multi-task with urgency aligned to client needs. Strong analytical, attention-to-detail and problem-solving skills. Moderate Excel (VLOOKUP, Pivot, etc.) and other MS Office skills. The Ideal Qualifications
A college or university degree Direct investment management operations experience Experience with business process and/or technology enhancement initiatives Experience with PowerBI or other data visualization applications Salary Range
$66,700 - 113,300 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits, paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. The company also provides a discretionary bonus program that may include an equity component. Working With Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve. Join a workplace with a greater purpose. Build your career with us and apply today. #MadeForGreater Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements. For further information, and to apply, please visit our website via the Apply button below.
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Join to apply for the
Consultant, Client Service, Investment Operations Outsourcing
role at
ACCA Careers About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. The Opportunity
In this highly engaging and competitive role, the Consultant on the Investment Operations Outsourcing (IOO) Client Service team serves as the first point of contact for the client on day-to-day activities and is responsible for solving complex issues. The Consultant is also expected to participate in or lead projects that focus on improving overall service quality to the client. Through prior industry experience, the Consultant should have broad, in-depth knowledge of the investment management industry, middle office operations and is expected to have strong interpersonal skills to work effectively and independently with both internal and external stakeholders. About Investment Operations Outsourcing
Northern Trust (NT) IOO offers our Asset Manager clients full middle-office and component solutions for a complex range of products, markets and asset types. We provide end-to-end solutions to service all of our clients’ post-trade needs. Our global, pass-the-book operating model means client portfolio information is seamlessly transferred across regions, time zones, custodians and third parties. Combined with a single application for aggregating data, analyzing risk and performance, valuing assets and managing reporting, NT IOO offers a consistent experience that helps balance risk, quality and cost for each of our clients. IOO’s success is tied to the efforts of employees within the department, as well as partnerships with multiple global support teams across Northern Trust, including Reconciliations, Corporate Actions, Income, Performance, Derivatives Operations, and Pricing. The Impact: Primary Daily Responsibilities
Operations Management: Provide client service through oversight of daily functions and tasks, including cash processing, custodian reconciliations, front office reconciliations, client reporting, client fee billing, and general client inquiries regarding NT-provided data. Cross-train on oversight functions and serve as back-up for peers. Reinforce usage of NT, IOO or client best practices within IOO and its support teams. Manage multiple projects of varying complexity. Identify opportunities for process or service quality improvement and drive execution across the enterprise. Understand and enhance procedures and controls to mitigate operational, financial or reputational risk to the client and NT. Client Service Management: Understand the client’s business and deliverables. Provide timely responses to client and internal stakeholder inquiries with limited manager input. Engage other partners to promptly resolve and remediate client inquiries/issues. Become a key subject matter expert on the IOO Operating Model and the end-client’s business. Develop and rollout process changes to align with client support needs and best practices. Understand current SLAs between NT and the client related to the role. Relationship Management: Act as a main point of contact and be accessible to internal partners supporting the client relationship. Build relationships with internal partners to solve client issues or improve service. Serve as a subject matter expert and mentor to junior employees. The Minimum Qualifications
5+ years of relevant work experience supporting Financial Industry Operations, Asset Management and/or Investment Operations clients. Knowledge of trade lifecycle and the various counterparties within the operating model. Examples of process efficiencies implemented in prior roles. Proven, excellent oral and written communication skills. Ability to prioritize and multi-task with urgency aligned to client needs. Strong analytical, attention-to-detail and problem-solving skills. Moderate Excel (VLOOKUP, Pivot, etc.) and other MS Office skills. The Ideal Qualifications
A college or university degree Direct investment management operations experience Experience with business process and/or technology enhancement initiatives Experience with PowerBI or other data visualization applications Salary Range
$66,700 - 113,300 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits, paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. The company also provides a discretionary bonus program that may include an equity component. Working With Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve. Join a workplace with a greater purpose. Build your career with us and apply today. #MadeForGreater Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements. For further information, and to apply, please visit our website via the Apply button below.
#J-18808-Ljbffr