State of Delaware
Overview
Senior Administrative Specialist opportunity with the State of Delaware. The Department of State (DOS) responsibilities span many areas of state government, including economic development, finance, transportation, housing, education, culture and quality of life. The Division of Professional Regulation (DPR) ensures protection of the public's health, safety, and welfare through regulatory oversight of professional boards and commissions. This position is the second level of administrative specialist work, providing advanced administrative, technical, and program support in a cross-functional environment. Responsibilities include managing multiple state-level professional licensing boards/commissions, coordinating governance activities, managing board meetings, ensuring compliance with statutory requirements and agency procedures, and resolving complex regulatory and operational matters. Essential Functions
Serves as a liaison with internal and external contacts, customers, clients, and/or the public to coordinate activities, respond to inquiries, and provide guidance and consultation on administrative matters. Creates formatted documents, generates and shares presentations, manages schedules, develops and manages spreadsheets, assists in maintaining policies, procedures, guidelines, or training manuals, and maintains information in databases. Delivers excellent customer service in person, electronically, or by written communication. Applies and explains agency services, laws, rules, regulations, standards, policies, and procedures. Creates and maintains record-keeping systems or logs to file, track, and retrieve documents, ensuring compliance with retention schedules. Assists higher-level staff with decision making and monitoring of key operational indicators by collecting/organizing data, preparing reports, supporting performance tracking and dashboard maintenance, or performing related support work. Reviews, processes, and evaluates information for completeness and accuracy; resolves discrepancies or issues. Drafts, manages, and distributes communications and other materials for public and/or internal use. Coordinates administrative elements of projects, including tracking timelines, scheduling, documenting progress, and facilitating team communication. Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data. Orders and maintains office supplies and equipment. Plans and coordinates meetings, hearings, or conferences and makes travel arrangements. May approve or recommend approval/denial of requests within established standards and guidelines. Performs other related duties as required. Job Requirements
One year of experience in performing administrative specialist work such as composing official documents, drafting and distributing communications, tracking and resolving workflow issues, or other similar work in support of administrative, technical, program, and/or office operations. One year of experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases. One year of experience in collecting, compiling, and evaluating data from multiple sources to prepare reports or other administrative documents. Six months of experience in providing guidance and consultation to management, customers, and others on administrative matters. Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in the Federal E-Verify system. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Benefits
To learn more about the comprehensive benefits package, please visit the Delaware Department of Human Resources website: https://dhr.delaware.gov/benefits/ Selection Process
The application and supplemental questionnaire are evaluated based on education, training and experience as they relate to the job requirements. Provide complete and accurate information, including dates of employment, job titles and duties. Narrative responses should be supported by information on the application and related documents. After submission, all future correspondence will be sent via email. You may also view correspondence in the StateJobs.Delaware.gov portal. Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request auxiliary aids or services. For assistance, contact the provided numbers or email address. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We encourage a workforce representative of Delaware in terms of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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Senior Administrative Specialist opportunity with the State of Delaware. The Department of State (DOS) responsibilities span many areas of state government, including economic development, finance, transportation, housing, education, culture and quality of life. The Division of Professional Regulation (DPR) ensures protection of the public's health, safety, and welfare through regulatory oversight of professional boards and commissions. This position is the second level of administrative specialist work, providing advanced administrative, technical, and program support in a cross-functional environment. Responsibilities include managing multiple state-level professional licensing boards/commissions, coordinating governance activities, managing board meetings, ensuring compliance with statutory requirements and agency procedures, and resolving complex regulatory and operational matters. Essential Functions
Serves as a liaison with internal and external contacts, customers, clients, and/or the public to coordinate activities, respond to inquiries, and provide guidance and consultation on administrative matters. Creates formatted documents, generates and shares presentations, manages schedules, develops and manages spreadsheets, assists in maintaining policies, procedures, guidelines, or training manuals, and maintains information in databases. Delivers excellent customer service in person, electronically, or by written communication. Applies and explains agency services, laws, rules, regulations, standards, policies, and procedures. Creates and maintains record-keeping systems or logs to file, track, and retrieve documents, ensuring compliance with retention schedules. Assists higher-level staff with decision making and monitoring of key operational indicators by collecting/organizing data, preparing reports, supporting performance tracking and dashboard maintenance, or performing related support work. Reviews, processes, and evaluates information for completeness and accuracy; resolves discrepancies or issues. Drafts, manages, and distributes communications and other materials for public and/or internal use. Coordinates administrative elements of projects, including tracking timelines, scheduling, documenting progress, and facilitating team communication. Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data. Orders and maintains office supplies and equipment. Plans and coordinates meetings, hearings, or conferences and makes travel arrangements. May approve or recommend approval/denial of requests within established standards and guidelines. Performs other related duties as required. Job Requirements
One year of experience in performing administrative specialist work such as composing official documents, drafting and distributing communications, tracking and resolving workflow issues, or other similar work in support of administrative, technical, program, and/or office operations. One year of experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases. One year of experience in collecting, compiling, and evaluating data from multiple sources to prepare reports or other administrative documents. Six months of experience in providing guidance and consultation to management, customers, and others on administrative matters. Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in the Federal E-Verify system. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Benefits
To learn more about the comprehensive benefits package, please visit the Delaware Department of Human Resources website: https://dhr.delaware.gov/benefits/ Selection Process
The application and supplemental questionnaire are evaluated based on education, training and experience as they relate to the job requirements. Provide complete and accurate information, including dates of employment, job titles and duties. Narrative responses should be supported by information on the application and related documents. After submission, all future correspondence will be sent via email. You may also view correspondence in the StateJobs.Delaware.gov portal. Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request auxiliary aids or services. For assistance, contact the provided numbers or email address. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We encourage a workforce representative of Delaware in terms of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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