The Wendy's Company
Overview
Ever consider running a multi-million dollar business? Wendy’s is looking for qualified General Managers to do just that! Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us. We are looking for people who have a passion for serving fresh, quality food and providing fast, friendly service to their customers. As a leader and role model, you will set the tone for the fun, family environment in our restaurants. The General Manager (GM) is responsible for the overall success and operational performance of a Wendy’s restaurant. This includes managing day-to-day operations, delivering exceptional guest service, maintaining high food quality standards, leading the team, driving sales, controlling costs, and ensuring compliance with all company policies and procedures. The GM will have full accountability for staffing, budgeting, and achieving financial goals while fostering a positive, high-performing environment.
Responsibilities
Manage day-to-day restaurant operations and drive overall performance.
Deliver exceptional guest service and maintain high food quality standards.
Lead, develop, and motivate the restaurant team; build a positive, high-performing environment.
Drive sales, control costs, and ensure compliance with company policies and procedures.
Own staffing, budgeting, and achievement of financial targets.
Skills & Qualifications
Experience: At least 2 years of management experience in the restaurant or hospitality industry, with strong operations, staff management, and customer service background. Experience in a fast-casual or quick-service restaurant is highly preferred.
Leadership: Proven ability to lead and develop a team, manage performance, and foster a positive work environment.
Customer Service: Strong customer service skills with the ability to resolve complaints and maintain guest satisfaction.
Financial Acumen: Experience in managing budgets, controlling costs, and achieving financial targets.
Problem Solving: Ability to quickly analyze situations and develop effective solutions to operational or customer-related issues.
Communication: Strong verbal and written communication skills; ability to interact with team members, customers, and senior management.
Organization: Ability to manage multiple priorities, tasks, and staff while ensuring smooth operations.
Attention to Detail: Strong attention to detail regarding food quality, cleanliness, and health/safety compliance.
Job Requirements
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions and use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly; heavier loads require lifting equipment or assistance.
Move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment / Job Conditions
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Varying temperature zones in kitchen and storage areas.
Exposure to heat, noise, and cleaning chemicals; proper PPE and safety training provided.
Position may involve outdoor tasks such as curbside delivery or exterior cleanliness; adaptability to indoor/outdoor settings.
Employment Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Restaurants
Location examples shown are for illustration and may vary by location.
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Ever consider running a multi-million dollar business? Wendy’s is looking for qualified General Managers to do just that! Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us. We are looking for people who have a passion for serving fresh, quality food and providing fast, friendly service to their customers. As a leader and role model, you will set the tone for the fun, family environment in our restaurants. The General Manager (GM) is responsible for the overall success and operational performance of a Wendy’s restaurant. This includes managing day-to-day operations, delivering exceptional guest service, maintaining high food quality standards, leading the team, driving sales, controlling costs, and ensuring compliance with all company policies and procedures. The GM will have full accountability for staffing, budgeting, and achieving financial goals while fostering a positive, high-performing environment.
Responsibilities
Manage day-to-day restaurant operations and drive overall performance.
Deliver exceptional guest service and maintain high food quality standards.
Lead, develop, and motivate the restaurant team; build a positive, high-performing environment.
Drive sales, control costs, and ensure compliance with company policies and procedures.
Own staffing, budgeting, and achievement of financial targets.
Skills & Qualifications
Experience: At least 2 years of management experience in the restaurant or hospitality industry, with strong operations, staff management, and customer service background. Experience in a fast-casual or quick-service restaurant is highly preferred.
Leadership: Proven ability to lead and develop a team, manage performance, and foster a positive work environment.
Customer Service: Strong customer service skills with the ability to resolve complaints and maintain guest satisfaction.
Financial Acumen: Experience in managing budgets, controlling costs, and achieving financial targets.
Problem Solving: Ability to quickly analyze situations and develop effective solutions to operational or customer-related issues.
Communication: Strong verbal and written communication skills; ability to interact with team members, customers, and senior management.
Organization: Ability to manage multiple priorities, tasks, and staff while ensuring smooth operations.
Attention to Detail: Strong attention to detail regarding food quality, cleanliness, and health/safety compliance.
Job Requirements
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions and use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly; heavier loads require lifting equipment or assistance.
Move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment / Job Conditions
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Varying temperature zones in kitchen and storage areas.
Exposure to heat, noise, and cleaning chemicals; proper PPE and safety training provided.
Position may involve outdoor tasks such as curbside delivery or exterior cleanliness; adaptability to indoor/outdoor settings.
Employment Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Restaurants
Location examples shown are for illustration and may vary by location.
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