MCR Hotels is hiring: Housekeeping Supervisor in Avondale

Overview

Housekeeping Supervisor role at MCR Hotels (Hilton Garden Inn Phoenix/Avondale).

Executive summary emphasizes cleanliness, friendliness, and guest satisfaction as core standards for the MCR hosted hotel portfolio.

Responsibilities

• Manage Guest Request Log: review daily and proactively address problems before they occur.
• VIP Management: monitor VIP guests and requests.
• Oversee Housekeeping Team: conduct daily stand-up to review objectives and prepare checklists in the absence of the Executive Housekeeper.
• Room Inspection: ensure quality and cleanliness of all guest rooms and public spaces when the Executive Housekeeper is unavailable.
• Storage Rooms: maintain organization and cleanliness of storage, mechanical rooms, closets and laundry areas.
• Pre-Cleaning Duties: stock guest supplies, cleaning supplies, and linen for carts.
• Trash and Linen Removal: replace bed linens and replenish guest room supplies.
• Deep Cleaning: perform deep cleaning activities with maintenance as needed.
• Departmental Meetings: conduct daily meetings in the absence of the Executive Housekeeper.
• Supply Management: maintain stock of housekeeping and laundry supplies; order as needed.
• Inventory: conduct monthly/quarterly inventories.
• Maintenance Requests: monitor work orders and follow up to ensure completion.
• Status Reports: balance and clear room status nightly and resolve discrepancies.
• Lost and Found: manage procedures and policies.
• Chemical Safety: ensure proper use of hazardous chemicals per OSHA standards.
• Key Control: maintain a key control system for the department.

Success Metrics

• Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return.
• Spotless Cleanliness: GM/AGM spot checks; Leadership Walk-throughs; Guest Ratings/Reviews.
• Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings.
• Teamwork: Management Performance Ratings.

Qualifications & Requirements

• Experience in hospitality, service, consumer-facing field; supervisory experience preferred.
• Positive attitude and willingness to learn (Can-Do Attitude).
• Ability to follow guidelines; handle pace and pressure.
• Effective listening, conflict resolution, and clear communication.
• Hospitality and guest service orientation.
• Must be 18 years or older.
• Varied schedule including evenings, nights, weekends, and holidays; willingness to travel as needed by hotel demands.
• Reliability in clocking in/out and breaks; no on-the-clock work; proper break timing.
• Note: Reasonable accommodations may be provided as required. This is an at-will employment position.

Physical Working Demands & Working Environment

The physical demands described are representative of those required to perform the essential functions. Standing or remaining stationary for periods, typing and data entry, bending, lifting up to 25 pounds, and moving about the hotel and rooms.

What we offer / What’s in it for you

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members

Company background

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Portfolio: 148 premium-branded hotels, 22,000+ guestrooms across 37 states and 106 cities.
• More than 7,000 team members; operates hotels under multiple brands.
• Awards include Fast Company’s 2020 Most Innovative Travel Companies; Marriott and Hilton awards.

Sign in to set job alerts for “Housekeeping Supervisor” roles. Scottsdale, AZ location noted as example data in original posting.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management

Industries: Hospitality