MCR Hotels is hiring: Housekeeping Supervisor in Huntsville

Overview

Join to apply for the Housekeeping Supervisor role at MCR Hotels

Location: TownePlace Suites Huntsville

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed, with nametag and smiling attitude.
• Teamwork
• Communication: Clear, honest, and professional communication among Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet needs.
• Collaboration: Commitment to working together to create a welcoming environment for guests and a positive workplace.

SECTION TWO: Housekeeping Supervisor, Role Specific Duties and Expectations

The Housekeeping Supervisor is responsible for cleaning and ensuring efficient operations of the hotel including rooms, front and back of house, public areas, and laundry. The Supervisor may assume the duties of the Executive Housekeeper in their absence, including daily management of housekeeping staff. Supervisors are required to clean guest rooms and public spaces on days they are not covering Executive Housekeeper duties. This may include all guest rooms, public spaces, including but not limited to public restrooms, meeting rooms, exercise room, pool, and guest laundry facility.

Other Duties And Expectations

• Manage Guest Request Log: Review log daily to ensure requests are met and address problems proactively.
• VIP Management: Monitor all VIPs, special guests, and requests.
• Oversee Housekeeping Team: Conduct daily stand-up to review objectives and confirm checklists are prepared for the day in the absence of the Executive Housekeeper.
• Room Inspection: Inspect rooms and ensure quality and cleanliness in the absence of the Executive Housekeeper.
• Storage Rooms: Maintain organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets, and main laundry room.
• Pre-Cleaning Duties: Stock guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Trash and Linen Removal and Replacement: Remove trash and dirty linen, replace bed linens, and replenish supplies.
• Deep Cleaning: Conduct deep cleaning activities as needed in conjunction with Maintenance.
• Departmental Meetings: Conduct daily department meetings in the absence of the Executive Housekeeper.
• Supply Management: Maintain stock of housekeeping and laundry supplies and order as needed.
• Inventory: Conduct monthly and quarterly inventories.
• Maintenance Requests: Monitor work orders and submit to Engineering; follow up to ensure completion in the absence of the Executive Housekeeper.
• Status Reports: Balance and clear room status nightly, resolve discrepancies in absence of Executive Housekeeper.
• Lost and Found: Maintain Lost and Found procedures and policies.
• Chemical Safety: Monitor proper use and compliance with hazardous chemicals per OSHA standards.
• Key Control: Maintain a key control system for the department.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests.
• Communication Skills: Must convey information and ideas clearly.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: Must be 18 years of age or older.
• Schedule and Travel: Willing to work a varied schedule including evenings, nights, weekends, and holidays.
• Clock-in/Out: Promptly clock in and out; never work off the clock.
• Breaks: Clock in/out for breaks as scheduled.
• Call Outs: Provide sufficient notice when calling out as directed by supervisor.

Physical Working Demands & Working Environment

Required

The physical demands described here are representative of those that must be met to perform essential functions. While performing duties, employee is regularly required to:

• Stand or remain in a stationary position for extended periods.
• Type on computers and operate office equipment; perform data entry and related tasks.
• Lift and transport supplies up to 25 pounds; move throughout the hotel and rooms.
• Inspect details at close and distance ranges.

Note: This job description does not restrict the duties to be performed; employees may be asked to perform other job-related duties. Reasonable accommodations will be made for disabilities where possible.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR portfolio of 148 premium-branded hotels with 22,000+ guestrooms across 37 states and 106 cities.
• 7,000+ team members; operates hotels under multiple brands.
• Recognitions include Fast Company’s 10 Most Innovative Travel Companies of 2020 and other awards.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance—available after 30 days for full-time team members

Location: Huntsville, AL