MCR Hotels is hiring: Housekeeping Supervisor in Atlanta

Overview

Join to apply for the Housekeeping Supervisor role at MCR Hotels.

The Aloft Atlanta Downtown Hotel is hiring.

Section One: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort. Everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times.
• Shift Handover Reports: Handover reports must be accurate and on time.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with nametag and a smile.
• Teamwork
• Communication: Clear, honest, professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and guests.
• Collaboration: Commitment to working together to create a welcoming environment and a positive workplace.

Section Two: Housekeeping Supervisor, Role Specific Duties and Expectations

The Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the hotel, including rooms, front and back of house, public areas, and laundry. The Supervisor assumes the duties of the Executive Housekeeper in their absence, including daily management of the housekeeping staff. Supervisors are required to clean guest rooms and public spaces on days they are not covering Executive Housekeeper duties. This may include all guest rooms, public spaces (including restrooms, meeting rooms, exercise room, pool, and guest laundry facility).

Other Duties And Expectations

• Manage Guest Request Log: Review daily to ensure all requests are met and address problems proactively.
• VIP Management: Monitor VIPs, special guests, and requests.
• Oversee Housekeeping Team: Conduct daily stand-up to review objectives and confirm checklists are assigned in the absence of the Executive Housekeeper.
• Room Inspection: Inspect rooms and ensure quality and cleanliness in the absence of the Executive Housekeeper.
• Storage Rooms: Maintain organization and cleanliness of storage rooms, mechanical rooms, closets, and main laundry room.
• Pre-Cleaning Duties: Stock guest supplies, cleaning supplies, and linen for carts.
• Trash and Linen Removal: Remove trash and dirty linen; replace bed linens and replenish supplies.
• Deep Cleaning: Conduct deep cleaning activities as needed with maintenance.
• Departmental Meetings: Conduct daily department meetings in the absence of the Executive Housekeeper.
• Supply Management: Maintain stock of housekeeping and laundry supplies and order as needed.
• Inventory: Conduct monthly and quarterly inventories.
• Maintenance Requests: Monitor work orders and submit to Engineering; follow up for completion in absence of the Executive Housekeeper.
• Status Reports: Balance and clear room status nightly; resolve discrepancies in absence of the Executive Housekeeper.
• Lost and Found: Maintain Lost and Found procedures.
• Chemical Safety: Monitor proper use of hazardous chemicals per OSHA standards.
• Key Control: Maintain a key control system for the department.

Section Three: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

Section Four: Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.
• Can-Do Attitude: Positive attitude and willingness to learn.
• Ability to Follow Guidelines: Follow established guidelines and procedures.
• Handle Pace and Pressure: Work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Effective listening, understanding, clarifying, and resolving concerns of co-workers and guests.
• Communication Skills: Clear conveyance of information and ideas.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel: Willing to work varied schedule including evenings, nights, weekends, holidays.
• Clock-in/Out: Punctuality; do not work off the clock.
• Breaks: Clock in/out for breaks on schedule.
• Call Outs: Provide sufficient notice when calling out.

Physical Working Demands & Working Environment

Required

The physical demands described here represent those required to perform essential functions. While performing duties, the employee is regularly required to:

• Stand or remain stationary for long periods (3-4 hours).
• Type on computers and operate office equipment; perform data entry and related tasks.
• Bend, stoop, crouch, lift and transport up to 25 pounds; move around hotel and rooms.
• Inspect and observe details at various ranges.

Note: This job description does not state or imply that these are the only duties. Employees may be required to follow other duties as assigned. The employer reserves the right to change or assign duties. This document does not create an employment contract beyond at-will employment.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities.
• Over 7,000 team members; partnerships with Marriott and Hilton brands.
• Recognitions: Fast Company’s 10 Most Innovative Travel Companies (2020); Marriott Partnership Circle Award; Hilton Legacy Award; awards for TWA Hotel development.
• For the TWA Hotel at JFK, multiple awards including ALIS and AIA recognition.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members