MCR Hotels is hiring: Housekeeping Supervisor in Alexandria

Overview

Alexandria, LA 71301

SECTION ONE: MCR Universal Role Standards

Executive Summary: CLEANLINESS and FRIENDLINESS!

Courtyard By Marriott
3830 Alexandria Mall Dr
Alexandria, LA 71301

Executive Summary

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: Happy Guests, Spotless Cleanliness, Product Consistency & Quality, Teamwork.

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with nametag and smiling at all times.
• Teamwork
• Communication: Clear, honest, and professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members must be committed to working together to create a welcoming environment for guests and a positive workplace.

Section Two: Housekeeping Supervisor – Role Specific Duties and Expectations

The Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the hotel including rooms, front and back of house, public areas, and laundry. The supervisor may cover the duties of the Executive Housekeeper in their absence, including daily management of the housekeeping staff. May clean guest rooms and public spaces on days not covering Executive Housekeeper duties.

Other Duties And Expectations

• Manage Guest Request Log: Review log daily to ensure requests are met and address problems proactively.
• VIP Management: Monitor VIPs, special guests, and requests.
• Oversee Housekeeping Team: Daily stand-up to review objectives and confirm checklists in the absence of the Executive Housekeeper.
• Room Inspection: Inspect rooms and ensure quality and cleanliness in the absence of the Executive Housekeeper.
• Storage Rooms: Maintain organization of storage rooms, mechanical rooms, closets and main laundry room.
• Pre-Cleaning Duties: Stock guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Trash and Linen Removal: Remove trash and dirty linen; replace bed linens and replenish supplies.
• Deep Cleaning: Conduct deep cleaning activities as needed with maintenance.
• Departmental Meetings: Daily meetings in the absence of the Executive Housekeeper.
• Supply Management: Maintain stock by ordering supplies monthly/quarterly.
• Inventory: Conduct monthly and quarterly inventories.
• Maintenance Requests: Monitor work orders; follow up for completion.
• Status Reports: Balance and clear room status nightly; resolve discrepancies in absence of Executive Housekeeper.
• Lost and Found: Maintain procedures and policies.
• Chemical Safety: Monitor proper use of hazardous chemicals per OSHA standards.
• Key Control: Maintain a key control system for the department.

Success Metrics

Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return.

Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews.

Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings.

Teamwork: Management Performance Ratings.

Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.
• Can-Do Attitude: Positive attitude and willingness to learn.
• Follow Guidelines: Understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Work well under stress.
• Listening, Conflict Resolution: Effective listening, understanding, and resolving concerns of co-workers and guests.
• Communication Skills: Clear conveyance of information and ideas.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel: Varied schedule including evenings, nights, weekends, holidays as required.
• Clock-in/Out: Be on time; do not work off the clock.
• Breaks: Correctly clock in/out for breaks.
• Call Outs: Provide sufficient notice when calling out.

Physical Working Demands & Working Environment

Required: The physical demands to perform essential functions. Must stand/train, type, lift up to 25 pounds, move around hotel, and observe details at various distances.

Note: This job description does not limit duties. Reasonable accommodations may be provided for disabilities. Employer reserves right to change or assign duties. At-will employment.

What We Offer / What’s in It For You

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members

Company & Roles

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR portfolio and workforce details in the original listing.

Our Company values: Referrals increase your chances of interviewing at MCR Hotels. Get notified about new Housekeeping Supervisor jobs in Alexandria, LA.