Connecticut
Information Technology Analyst 2 (40 Hour) - #251002-7604FR-001
Connecticut, Hartford, Connecticut, us, 06112
Overview
The State of Connecticut, Office of the State Comptroller (OSC) is looking for an information technology analyst 2 to join the Core-CT division. This role involves problem-solving across a variety of IT tasks and projects, with opportunities for growth and impact within public service.
Position Highlights
Full-Time, 40 hours per week, Monday through Friday
Location: 165 Capitol Avenue, Hartford, CT 06106
Hybrid (office/telework) may be available
This Job Is For You If
You are a natural troubleshooter who enjoys technical challenges across desktop, network support, security, and reliability.
You value variety and want to tackle help desk, web support, and communication systems.
You like building smarter processes through automation and in-house tools.
You aim to grow as a technical leader, guiding colleagues and coordinating projects.
You stay curious about technology trends, security practices, and innovative IT solutions.
You want to contribute to public service by strengthening agency operations and mission delivery.
Discover the Opportunity
Deliver full-cycle technical support for agency staff, including hardware lifecycle management, software applications, and network infrastructure.
Monitor and respond to security incidents to safeguard systems and data.
Lead and collaborate on help desk requests; act as technical lead on complex issues.
Design and maintain automation tools and in-house applications to streamline tasks and IT asset management.
Manage and support agency communication systems (on-site and remote telephone applications).
Provide secondary support for agency websites, ensuring reliability and usability for staff.
About Us The Office of the State Comptroller (OSC) provides accounting and financial services, benefits administration, policy development, and financial reporting for state, federal, municipal governments, and the public. OSC supports Core-CT for more than 10,000 state employees and manages comptroller’s technical infrastructure and related web development.
Selected location: 165 Capitol Avenue, Hartford, CT. The state-of-the-art building offers free garage parking, an on-site cafeteria, and ergonomic workspaces. The IT division is an inter-agency team focused on Core-CT maintenance and related services.
Selection Plan See applicant tips and reference materials in the applicant resources. Review minimum qualifications by the closing date. The posting notes expectations for current state employees, educational credits, resume policy, and submission deadlines. Applicants may need to submit additional documentation as the process progresses.
Important notes: interviews target alignment of experience and training; background checks (including fingerprinting) are required as part of employment; use the official Apply Online channel to apply; check JobAps Personal Status Board for updates.
Knowledge, Skills and Abilities
Considerable knowledge of IT equipment, diagnostic tools, and system analysis, design, development, and programming.
Understanding of information systems, security practices, disaster recovery, operating systems, and project management principles.
Strong interpersonal, oral and written communication skills; problem-solving and analytical abilities.
Ability to coordinate projects and document IT processes, procedures, and inventories.
Ability to analyze and debug complex software and systems problems.
Qualifications
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE: Six (6) years of IT experience in operations, programming, systems/software development, or related IT support.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE: At least one year of professional IT work in relevant areas; may be interpreted at IT Analyst 1 level for state employees.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED: College credits can substitute up to four years of experience; a Bachelor's degree substitutes for up to four years; a Master's degree may substitute for one additional year.
Preferred Qualifications
Experience with Microsoft 365 Office Suite to support business processes and administrative functions.
Experience using BMC Footprints and Helix service desk systems for incident tracking in a multi-user IT environment.
Advanced desktop support experience, including hardware/software troubleshooting and network issues.
Website support experience, including content updates and access management.
Experience with Microsoft Endpoint Configuration Manager for software deployment and updates.
Experience administering telecommunication systems (Avaya Control Manager, Avaya OneX Communicator).
Experience developing automated workflows with Microsoft Power Automate and PowerApps.
Strong ability to explain technical information clearly to diverse audiences; meticulous recordkeeping and asset management.
Ability to work independently and collaboratively within a technical support team.
Acknowledgement As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.
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Position Highlights
Full-Time, 40 hours per week, Monday through Friday
Location: 165 Capitol Avenue, Hartford, CT 06106
Hybrid (office/telework) may be available
This Job Is For You If
You are a natural troubleshooter who enjoys technical challenges across desktop, network support, security, and reliability.
You value variety and want to tackle help desk, web support, and communication systems.
You like building smarter processes through automation and in-house tools.
You aim to grow as a technical leader, guiding colleagues and coordinating projects.
You stay curious about technology trends, security practices, and innovative IT solutions.
You want to contribute to public service by strengthening agency operations and mission delivery.
Discover the Opportunity
Deliver full-cycle technical support for agency staff, including hardware lifecycle management, software applications, and network infrastructure.
Monitor and respond to security incidents to safeguard systems and data.
Lead and collaborate on help desk requests; act as technical lead on complex issues.
Design and maintain automation tools and in-house applications to streamline tasks and IT asset management.
Manage and support agency communication systems (on-site and remote telephone applications).
Provide secondary support for agency websites, ensuring reliability and usability for staff.
About Us The Office of the State Comptroller (OSC) provides accounting and financial services, benefits administration, policy development, and financial reporting for state, federal, municipal governments, and the public. OSC supports Core-CT for more than 10,000 state employees and manages comptroller’s technical infrastructure and related web development.
Selected location: 165 Capitol Avenue, Hartford, CT. The state-of-the-art building offers free garage parking, an on-site cafeteria, and ergonomic workspaces. The IT division is an inter-agency team focused on Core-CT maintenance and related services.
Selection Plan See applicant tips and reference materials in the applicant resources. Review minimum qualifications by the closing date. The posting notes expectations for current state employees, educational credits, resume policy, and submission deadlines. Applicants may need to submit additional documentation as the process progresses.
Important notes: interviews target alignment of experience and training; background checks (including fingerprinting) are required as part of employment; use the official Apply Online channel to apply; check JobAps Personal Status Board for updates.
Knowledge, Skills and Abilities
Considerable knowledge of IT equipment, diagnostic tools, and system analysis, design, development, and programming.
Understanding of information systems, security practices, disaster recovery, operating systems, and project management principles.
Strong interpersonal, oral and written communication skills; problem-solving and analytical abilities.
Ability to coordinate projects and document IT processes, procedures, and inventories.
Ability to analyze and debug complex software and systems problems.
Qualifications
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE: Six (6) years of IT experience in operations, programming, systems/software development, or related IT support.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE: At least one year of professional IT work in relevant areas; may be interpreted at IT Analyst 1 level for state employees.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED: College credits can substitute up to four years of experience; a Bachelor's degree substitutes for up to four years; a Master's degree may substitute for one additional year.
Preferred Qualifications
Experience with Microsoft 365 Office Suite to support business processes and administrative functions.
Experience using BMC Footprints and Helix service desk systems for incident tracking in a multi-user IT environment.
Advanced desktop support experience, including hardware/software troubleshooting and network issues.
Website support experience, including content updates and access management.
Experience with Microsoft Endpoint Configuration Manager for software deployment and updates.
Experience administering telecommunication systems (Avaya Control Manager, Avaya OneX Communicator).
Experience developing automated workflows with Microsoft Power Automate and PowerApps.
Strong ability to explain technical information clearly to diverse audiences; meticulous recordkeeping and asset management.
Ability to work independently and collaboratively within a technical support team.
Acknowledgement As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.
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