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Software Customization Specialist
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Arrive As Arrive, we guide customers and communities towards brighter futures and more livable cities. Our people and our values, Arrive Curious, Focused and Together, help us be at our best. For our customers. For the cities and communities we serve. For ourselves. This Role supports Flowbird, a Subsidiary of Arrive. Role Overview
Software Customization Specialist Act as a point of contact for customers, distributors, and all Flowbird departments for any requests related to software customization of the parking pay stations. Ensure the availability and consistency of professional assistance to define/modify, design, test and deliver machine software in accordance with Flowbird delivery guidelines. Responsibilities
Receive software requests from Sales Administration team; verify each request against a formal Purchase Order; identify the needs in terms of software, graphics, and other deliverables Responsible for all aspects of software creation for Flowbird paystations including UI, screenflow, customization options, back office/advanced feature sets and rate structures Record and track all requests into the ticket system through ticket closure Responsible to keep the lead time for software deliveries as per manager’s expectations Supply assistance to clients when submitting software forms; collect needs and help them to understand how the machine is working and what can be modified in order to accommodate their operational needs Create screen flow documents for all software to be submitted for approval by customer Write functional specifications to be submitted and approved prior to any complex development Maintain a documented repository of all customization including binaries, specifications, and useful information to rebuild a new configuration with the same context Escalate major issues to technical support staff and/or management Responsible for testing each software delivery prior to forwarding it to the Support and Validation department Ensure a proper delivery of the customization to the Support and Validation or Manufacturing Departments Propose procedural and product improvements relating to the machine software and customization; contribute and participate in continuous improvement of Flowbird Operations website Provide backup support for Help Desk department if needed and when time permits Remain up-to-date with Flowbird software technology Organize training sessions for Flowbird internal clients, distributors and end customers on client-facing back-end systems to allow for limited client autonomy with deployed systems Support customers in all aspects of software troubleshooting and resolution Must have demonstrated use of intermediate computer operations (basic understanding of html programming, relational databases and operating systems) and intermediate software packages. About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
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Software Customization Specialist
role at
Arrive As Arrive, we guide customers and communities towards brighter futures and more livable cities. Our people and our values, Arrive Curious, Focused and Together, help us be at our best. For our customers. For the cities and communities we serve. For ourselves. This Role supports Flowbird, a Subsidiary of Arrive. Role Overview
Software Customization Specialist Act as a point of contact for customers, distributors, and all Flowbird departments for any requests related to software customization of the parking pay stations. Ensure the availability and consistency of professional assistance to define/modify, design, test and deliver machine software in accordance with Flowbird delivery guidelines. Responsibilities
Receive software requests from Sales Administration team; verify each request against a formal Purchase Order; identify the needs in terms of software, graphics, and other deliverables Responsible for all aspects of software creation for Flowbird paystations including UI, screenflow, customization options, back office/advanced feature sets and rate structures Record and track all requests into the ticket system through ticket closure Responsible to keep the lead time for software deliveries as per manager’s expectations Supply assistance to clients when submitting software forms; collect needs and help them to understand how the machine is working and what can be modified in order to accommodate their operational needs Create screen flow documents for all software to be submitted for approval by customer Write functional specifications to be submitted and approved prior to any complex development Maintain a documented repository of all customization including binaries, specifications, and useful information to rebuild a new configuration with the same context Escalate major issues to technical support staff and/or management Responsible for testing each software delivery prior to forwarding it to the Support and Validation department Ensure a proper delivery of the customization to the Support and Validation or Manufacturing Departments Propose procedural and product improvements relating to the machine software and customization; contribute and participate in continuous improvement of Flowbird Operations website Provide backup support for Help Desk department if needed and when time permits Remain up-to-date with Flowbird software technology Organize training sessions for Flowbird internal clients, distributors and end customers on client-facing back-end systems to allow for limited client autonomy with deployed systems Support customers in all aspects of software troubleshooting and resolution Must have demonstrated use of intermediate computer operations (basic understanding of html programming, relational databases and operating systems) and intermediate software packages. About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
#J-18808-Ljbffr