IT support specialist

Overview Job Title IT support specialist

Location

Atlanta, GA (Onsite)

Duration

6 months

Interview Process

Skype

Key Responsibilities

Provide

on-site technical support

for desktops, laptops, peripherals, and mobile devices.

Troubleshoot and resolve issues related to

Windows/Mac OS, hardware, and networking .

Support and maintain

Active Directory, user accounts, and access management .

Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira).

Coordinate with remote teams for issues related to

cloud platforms (AWS/Azure/Google Cloud Platform)

or data center operations.

Perform routine system checks, patching, and updates on client systems.

Support audio-visual and conference room equipment for meetings.

Document troubleshooting steps, resolutions, and create knowledge base articles.

Assist in hardware/software rollouts, upgrades, and migrations.

Provide

VIP/end-user support

for leadership and senior executives.

Act as the

point of contact

for vendors, OEMs, or third-party providers for onsite issues.

Required Skills & Qualifications

Bachelor s degree in Computer Science, IT, or related field (or equivalent experience).

3 6 years

of experience in IT support or onsite technical support roles.

Strong knowledge of

Windows/Linux/Mac OS environments .

Experience with

Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers) .

Familiarity with

ticketing systems (ServiceNow, Jira, etc.) .

Hands-on experience with

hardware troubleshooting

(desktops, laptops, printers, peripherals).

Excellent problem-solving and communication skills.

Ability to work independently and manage multiple priorities.

Customer-oriented mindset with a focus on timely resolution

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