Trail Blazer Consulting LLC is hiring: IT support specialist in Atlanta

Overview Job Title IT support specialist Location Atlanta, GA (Onsite) Duration 6 months Interview Process Skype Key Responsibilities Provide on-site technical support for desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve issues related to Windows/Mac OS, hardware, and networking . Support and maintain Active Directory, user accounts, and access management . Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira). Coordinate with remote teams for issues related to cloud platforms (AWS/Azure/Google Cloud Platform) or data center operations. Perform routine system checks, patching, and updates on client systems. Support audio-visual and conference room equipment for meetings. Document troubleshooting steps, resolutions, and create knowledge base articles. Assist in hardware/software rollouts, upgrades, and migrations. Provide VIP/end-user support for leadership and senior executives. Act as the point of contact for vendors, OEMs, or third-party providers for onsite issues. Required Skills & Qualifications Bachelor s degree in Computer Science, IT, or related field (or equivalent experience). 3 6 years of experience in IT support or onsite technical support roles. Strong knowledge of Windows/Linux/Mac OS environments . Experience with Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers) . Familiarity with ticketing systems (ServiceNow, Jira, etc.) . Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals). Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Customer-oriented mindset with a focus on timely resolution #J-18808-Ljbffr