Embassy Suites by Hilton LAX South
Guest Services Agent PT - Embassy Suites-LAX South
Embassy Suites by Hilton LAX South, El Segundo, California, United States, 90245
Overview
Embassy Suites by Hilton Los Angeles International Airport South is currently hiring an energetic, enthusiastic Guest Services Agent (Part-time). This role is responsible for greeting and registering guests, providing prompt and courteous service, assisting guests with checkout, resolving guest challenges, upgrading guests as required, and promoting hotel services and amenities to ensure outstanding guest service and financial profitability. What will I be doing?
As a Guest Services Agent you will be responsible for greeting and registering guests, providing prompt and courteous service, checking guests out of the hotel, resolving guest challenges throughout their stay, upgrading guests as required, promoting hotel services and amenities, and upselling products. Specifically, you would perform the following tasks to the highest standards: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate; selects rooms based on guest needs; codes electronic keys; ensures guest knows room location; provides welcome packets and information to guests. Accounts for rooms and services within guest statements; assists guests with checkout payments or charges; accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers with a friendly, sincere welcome; provides accurate information (e.g., hours, VIP programs, events). Receives special requests and forwards them to appropriate team members for action. Answers telephone and email inquiries promptly; inputs messages into the computer and communicates special guest needs; retrieves mail, packages, and facsimiles as requested. Handles guest complaints, researches issues, and negotiates solutions; remains calm during emergencies and heavy activity; plans and executes appropriate actions using judgment and discretion. Pay : The starting hourly wage is $19.00 per hour and is based on applicable and specialized experience and location. What are we looking for?
We value Hilton’s Vision, Mission and Values and look for these attributes in Team Members: H
Hospitality – delivering exceptional guest experiences. I
Integrity – doing the right thing, all the time. L
Leadership – leaders in industry and communities. T
Teamwork – team players in everything we do. O
Ownership – owning actions and decisions. N
Now – operating with urgency and discipline. Additional key attributes: Ability to arrive to work on time and as scheduled. Strong basic math skills using a calculator for moderately complex calculations. Ability to effectively interact with internal and external customers with diplomacy to resolve conflicts. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Ability to accurately input information using a moderately complex computer system. What benefits will I receive?
Access to pay when you need it through DailyPay. Health Insurance Career growth and development Team Member resources Groups Recognition and rewards program Go Hilton Travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: access to a wide variety of educational credentials Note: benefits may vary depending on classification and union status Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Work locations
Embassy Suites Los Angeles Intl Airport Schedule
Part-time Brand
Embassy Suites by Hilton Job
Guest Services, Operations, and Front Office Seniority level
Entry level Employment type
Part-time Industries
Hospitality
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Embassy Suites by Hilton Los Angeles International Airport South is currently hiring an energetic, enthusiastic Guest Services Agent (Part-time). This role is responsible for greeting and registering guests, providing prompt and courteous service, assisting guests with checkout, resolving guest challenges, upgrading guests as required, and promoting hotel services and amenities to ensure outstanding guest service and financial profitability. What will I be doing?
As a Guest Services Agent you will be responsible for greeting and registering guests, providing prompt and courteous service, checking guests out of the hotel, resolving guest challenges throughout their stay, upgrading guests as required, promoting hotel services and amenities, and upselling products. Specifically, you would perform the following tasks to the highest standards: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate; selects rooms based on guest needs; codes electronic keys; ensures guest knows room location; provides welcome packets and information to guests. Accounts for rooms and services within guest statements; assists guests with checkout payments or charges; accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers with a friendly, sincere welcome; provides accurate information (e.g., hours, VIP programs, events). Receives special requests and forwards them to appropriate team members for action. Answers telephone and email inquiries promptly; inputs messages into the computer and communicates special guest needs; retrieves mail, packages, and facsimiles as requested. Handles guest complaints, researches issues, and negotiates solutions; remains calm during emergencies and heavy activity; plans and executes appropriate actions using judgment and discretion. Pay : The starting hourly wage is $19.00 per hour and is based on applicable and specialized experience and location. What are we looking for?
We value Hilton’s Vision, Mission and Values and look for these attributes in Team Members: H
Hospitality – delivering exceptional guest experiences. I
Integrity – doing the right thing, all the time. L
Leadership – leaders in industry and communities. T
Teamwork – team players in everything we do. O
Ownership – owning actions and decisions. N
Now – operating with urgency and discipline. Additional key attributes: Ability to arrive to work on time and as scheduled. Strong basic math skills using a calculator for moderately complex calculations. Ability to effectively interact with internal and external customers with diplomacy to resolve conflicts. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Ability to accurately input information using a moderately complex computer system. What benefits will I receive?
Access to pay when you need it through DailyPay. Health Insurance Career growth and development Team Member resources Groups Recognition and rewards program Go Hilton Travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: access to a wide variety of educational credentials Note: benefits may vary depending on classification and union status Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Work locations
Embassy Suites Los Angeles Intl Airport Schedule
Part-time Brand
Embassy Suites by Hilton Job
Guest Services, Operations, and Front Office Seniority level
Entry level Employment type
Part-time Industries
Hospitality
#J-18808-Ljbffr