TEKsystems
VIP Support Technician (Mac & Windows)
TEKsystems, Washington, District of Columbia, us, 20022
Job Summary:
Our client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Executives, and their Administrative Assistants. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills.
The team member must quickly and effectively diagnose and resolve issues related to PCs/Laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), software application, telecommunication issues, and local network issues. The team member will perform general IT maintenance tasks and resolve moderate complex problems immediately; if needed, more complex IT issues will be escalated to a higher level of support.
Responsibilities:
Provide VIP Support Services for users identified as VIP at DOT and within the OA including the Secretary (S1), Deputy Secretary (S2) of Transportation staff or any Political Appointee designated by the Associate CIO for Shared Services. Provide support in remote locations upon approval from the Federal Task manager. Serve as the communication team to the S1/S2 or other non-career staff as required by the ITSS management to keep the VIP staff fully informed of user impacting changes to the environment. Customer service and interaction Advanced troubleshooting and resolution Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system Imaging new machines Deployment of new machines New software installation Qualifications:
Must have a minimum of 7 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience. Candidate must have the ability to obtain a public trust Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools. Familiarity with Service Now Ability to work in a fast-paced environment ServiceNow Asset and Incident Module (user-based knowledge) Bomgar MAC Troubleshooting Experience with troubleshooting and resolving MacBook Pro IOS issues. Experience with ServiceNow ticketing system. Outage Awareness/Management experience Customer service and communication skills Troubleshooting Microsoft Windows 10 (mid-level) Installation and configuration of new machines in a Windows environment (mid-level) Smart cards / PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory The pay range for this position is $42.33 - $56.50/hr. Benefits may include medical, dental & vision, 401(k)/Roth, insurance, short and long-term disability, health and dependent care spending accounts, transportation benefits, employee assistance program, and time off/leave. This is a fully onsite position in Washington, D.C. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Provide VIP Support Services for users identified as VIP at DOT and within the OA including the Secretary (S1), Deputy Secretary (S2) of Transportation staff or any Political Appointee designated by the Associate CIO for Shared Services. Provide support in remote locations upon approval from the Federal Task manager. Serve as the communication team to the S1/S2 or other non-career staff as required by the ITSS management to keep the VIP staff fully informed of user impacting changes to the environment. Customer service and interaction Advanced troubleshooting and resolution Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system Imaging new machines Deployment of new machines New software installation Qualifications:
Must have a minimum of 7 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience. Candidate must have the ability to obtain a public trust Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools. Familiarity with Service Now Ability to work in a fast-paced environment ServiceNow Asset and Incident Module (user-based knowledge) Bomgar MAC Troubleshooting Experience with troubleshooting and resolving MacBook Pro IOS issues. Experience with ServiceNow ticketing system. Outage Awareness/Management experience Customer service and communication skills Troubleshooting Microsoft Windows 10 (mid-level) Installation and configuration of new machines in a Windows environment (mid-level) Smart cards / PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory The pay range for this position is $42.33 - $56.50/hr. Benefits may include medical, dental & vision, 401(k)/Roth, insurance, short and long-term disability, health and dependent care spending accounts, transportation benefits, employee assistance program, and time off/leave. This is a fully onsite position in Washington, D.C. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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