TEGNA
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Sr. Technical Account Manager
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TEGNA About TEGNA
TEGNA Inc. (NYSE: TGNA) helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news. TEGNA
seeks a
Sr. Technical Account Manager
Platforms and Self Service in the US, working Hybrid. This position will play a pivotal role in driving adoption, customer satisfaction and long-term success of Premion’s Self Service clients. The ideal candidate will work exclusively with TEGNA properties and the PREMION team based out of Phoenix and NYC to facilitate accurate delivery of omni-channel advertising campaigns. Responsibilities
Outline requirements for Premion internal product and technical teams to identify the necessary integration details for new self-service clients. Own and manage customer health, ensuring proactive outreach, timely issue resolution, and ongoing strategic alignment. Monitor usage trends and KPIs to identify growth opportunities and preempt challenges. Work with internal cross functional teams to satisfactorily answer any open issues or questions from the self-service client Advocate internally for client needs, driving feedback loops to improve product and service experiences. Support the rollout of new platform features, ensuring customers are educated, enabled, and excited. Guide clients through change management, including system upgrades, migrations, or expansions. Work with the Account Management team as the technical liaison for the client to identify issues with the platform that would hinder the client’s usage Be the voice of the client with the engineering and operations staff Time Management/Deadlines: Achieves set KPIs consistently; task-oriented to complete QA responsibilities with urgency and accuracy. Requirements
3+ years of experience in a customer-facing technical role as a Trader, Account Manager, or Trafficker within a DSP environment. Proven ability to work cross-functionally with engineering and product teams to drive successful outcomes. Strong project management skills with exceptional organizational abilities and keen attention to detail. Demonstrated aptitude and comfort in navigating technical environments and concepts. Ability to manage multiple projects and priorities in a fast-paced setting. Excellent communication and relationship-building skills, with the ability to translate complex technical topics for both technical and non-technical audiences. Flexibility and resilience in the face of changing priorities; able to adapt quickly and respond productively to shifting needs. Experience with Salesforce or similar CRM tools is a plus. Willingness to work overtime, including evenings or weekends as needed to support critical projects or client needs. Pay Range: $95,000—$118,000 USD Benefits
TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. EEO Statement
TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.
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Sr. Technical Account Manager
role at
TEGNA About TEGNA
TEGNA Inc. (NYSE: TGNA) helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news. TEGNA
seeks a
Sr. Technical Account Manager
Platforms and Self Service in the US, working Hybrid. This position will play a pivotal role in driving adoption, customer satisfaction and long-term success of Premion’s Self Service clients. The ideal candidate will work exclusively with TEGNA properties and the PREMION team based out of Phoenix and NYC to facilitate accurate delivery of omni-channel advertising campaigns. Responsibilities
Outline requirements for Premion internal product and technical teams to identify the necessary integration details for new self-service clients. Own and manage customer health, ensuring proactive outreach, timely issue resolution, and ongoing strategic alignment. Monitor usage trends and KPIs to identify growth opportunities and preempt challenges. Work with internal cross functional teams to satisfactorily answer any open issues or questions from the self-service client Advocate internally for client needs, driving feedback loops to improve product and service experiences. Support the rollout of new platform features, ensuring customers are educated, enabled, and excited. Guide clients through change management, including system upgrades, migrations, or expansions. Work with the Account Management team as the technical liaison for the client to identify issues with the platform that would hinder the client’s usage Be the voice of the client with the engineering and operations staff Time Management/Deadlines: Achieves set KPIs consistently; task-oriented to complete QA responsibilities with urgency and accuracy. Requirements
3+ years of experience in a customer-facing technical role as a Trader, Account Manager, or Trafficker within a DSP environment. Proven ability to work cross-functionally with engineering and product teams to drive successful outcomes. Strong project management skills with exceptional organizational abilities and keen attention to detail. Demonstrated aptitude and comfort in navigating technical environments and concepts. Ability to manage multiple projects and priorities in a fast-paced setting. Excellent communication and relationship-building skills, with the ability to translate complex technical topics for both technical and non-technical audiences. Flexibility and resilience in the face of changing priorities; able to adapt quickly and respond productively to shifting needs. Experience with Salesforce or similar CRM tools is a plus. Willingness to work overtime, including evenings or weekends as needed to support critical projects or client needs. Pay Range: $95,000—$118,000 USD Benefits
TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. EEO Statement
TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.
#J-18808-Ljbffr