Clinical & Support Options, Inc.
Family Partner, ICC/FIT, Athol
Clinical & Support Options, Inc., Athol, Massachusetts, us, 01331
CSO is looking for a Family Partner to join our Intensive Care Coordination/Family Support team in Athol.
A Family Partner is a professional who draws upon their own lived experience as a parent or caregiver of a child with emotional, behavioral, or mental health challenges to support other families facing similar situations. They use their personal journey to build trust, foster hope, and help caregivers feel understood and less alone.
Impact Of The Role
Family Partners bridge the gap between families and service providers. They share their perspective to give families hope, practical tools, and confidence in navigating complex systems. They help ensure services are responsive, family-centered, and collaborative.
This is a peer position for a candidate who has lived experience as a caregiver of a child who has received services for a mental health diagnosis.
Your Responsibilities
Work in conjunction with the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams to develop Individual Care Plans (ICP) and provide support for family members through the process of assessment and Family Support Plan development; encourage involvement of natural supports for families
Oversee implementation of the Family Support Plan
Provide direct supports to family members
Share lived experience in a professional and supportive way to normalize challenges and reduce stigma
Work collaboratively with clinicians, care coordinators, and community providers to ensure the family’s voice is heard and respected in decision-making
Deliver services on-site or in the parent/caregiver's home or community
Follow all provisions of service types, including grant recipient agencies
Provide education, coaching, training and assistance to parents in navigating child-serving systems (DCF, DMH, juvenile justice)
Foster empowerment and building self-efficacy
Facilitate linkages to peer/parent support and self-help groups as necessary
Assist in identifying formal, natural support and community resources
Be flexible to work occasional evening and/or weekend shifts
Your Background
Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth
Experience as a parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child-serving systems
Valid driver's license and reliable transportation required
Bilingual candidates are strongly encouraged to apply.
Values
Positive — maintaining resiliency and focusing on solutions
Respectful — collaborating and effectively communicating
Insightful — demonstrating self-awareness and effectively priority setting
Conscientious — taking accountability and applying feedback
What We Offer
Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.
Our Agency
Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we provide comprehensive support to individuals and families. Join our team of almost 800 multidisciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.
EOE/AA
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A Family Partner is a professional who draws upon their own lived experience as a parent or caregiver of a child with emotional, behavioral, or mental health challenges to support other families facing similar situations. They use their personal journey to build trust, foster hope, and help caregivers feel understood and less alone.
Impact Of The Role
Family Partners bridge the gap between families and service providers. They share their perspective to give families hope, practical tools, and confidence in navigating complex systems. They help ensure services are responsive, family-centered, and collaborative.
This is a peer position for a candidate who has lived experience as a caregiver of a child who has received services for a mental health diagnosis.
Your Responsibilities
Work in conjunction with the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams to develop Individual Care Plans (ICP) and provide support for family members through the process of assessment and Family Support Plan development; encourage involvement of natural supports for families
Oversee implementation of the Family Support Plan
Provide direct supports to family members
Share lived experience in a professional and supportive way to normalize challenges and reduce stigma
Work collaboratively with clinicians, care coordinators, and community providers to ensure the family’s voice is heard and respected in decision-making
Deliver services on-site or in the parent/caregiver's home or community
Follow all provisions of service types, including grant recipient agencies
Provide education, coaching, training and assistance to parents in navigating child-serving systems (DCF, DMH, juvenile justice)
Foster empowerment and building self-efficacy
Facilitate linkages to peer/parent support and self-help groups as necessary
Assist in identifying formal, natural support and community resources
Be flexible to work occasional evening and/or weekend shifts
Your Background
Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth
Experience as a parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child-serving systems
Valid driver's license and reliable transportation required
Bilingual candidates are strongly encouraged to apply.
Values
Positive — maintaining resiliency and focusing on solutions
Respectful — collaborating and effectively communicating
Insightful — demonstrating self-awareness and effectively priority setting
Conscientious — taking accountability and applying feedback
What We Offer
Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.
Our Agency
Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we provide comprehensive support to individuals and families. Join our team of almost 800 multidisciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.
EOE/AA
#J-18808-Ljbffr