Clinical & Support Options, Inc.
Family Partner, ICC/FIT, Pittsfield
Clinical & Support Options, Inc., Pittsfield, Massachusetts, us, 01201
Overview
Family Partner, ICC/FIT, Pittsfield at Clinical & Support Options, Inc. CSO is seeking a Family Partner to join the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams in Pittsfield. A Family Partner uses lived experience as a parent or caregiver of a child with emotional, behavioral, or mental health challenges to support other families, build trust, and help caregivers feel understood and less alone. This is a peer position for a candidate who has lived experience as a caregiver of a youth who has received mental health services.
Responsibilities
Work in conjunction with the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams to develop Individual Care Plans (ICP) and provide support for family members through the assessment process and Family Support Plan development; encourage involvement of natural supports for families
Oversee implementation of the Family Support Plan
Provide direct supports to family members
Share lived experience in a professional and supportive way to normalize challenges and reduce stigma
Work collaboratively with clinicians, care coordinators, and community providers to ensure the family’s voice is heard and respected in decision-making
Deliver services on-site or in the parent/caregiver's home or community
Follow all provisions of service types, including grant recipient agencies
Provide education, coaching, training and assistance to parents in navigating child-serving systems (DCF, DMH, juvenile justice)
Foster empowerment and building self-efficacy
Facilitate linkages to peer/parent support and self-help groups as necessary
Assist in identifying formal and natural supports and community resources
Your Background
Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth
Experience as a parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child-serving systems
Valid driver's license and reliable transportation required
Bilingual candidates are strongly encouraged to apply.
Values
Positive -- maintaining resiliency and focusing on solutions
Respectful -- collaborating and effectively communicating
Insightful -- demonstrating self-awareness and effectively prioritizing
Conscientious -- taking accountability and applying feedback
What We Offer Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.
Our Agency Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we provide comprehensive support to individuals and families. Join our team of almost 800 multidisciplinary staff in a collaborative environment focused on excellence and partnerships with community organizations. CSO offers a flexible and supportive work environment that encourages growth. Make a positive impact on thousands of lives in our communities.
CSO has been recognized as a Healthcare Industry Top Workplace in 2023, 2024, and 2025. We offer training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills, and more.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Mental Health Care
Equal Opportunity EOE/AA
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Responsibilities
Work in conjunction with the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams to develop Individual Care Plans (ICP) and provide support for family members through the assessment process and Family Support Plan development; encourage involvement of natural supports for families
Oversee implementation of the Family Support Plan
Provide direct supports to family members
Share lived experience in a professional and supportive way to normalize challenges and reduce stigma
Work collaboratively with clinicians, care coordinators, and community providers to ensure the family’s voice is heard and respected in decision-making
Deliver services on-site or in the parent/caregiver's home or community
Follow all provisions of service types, including grant recipient agencies
Provide education, coaching, training and assistance to parents in navigating child-serving systems (DCF, DMH, juvenile justice)
Foster empowerment and building self-efficacy
Facilitate linkages to peer/parent support and self-help groups as necessary
Assist in identifying formal and natural supports and community resources
Your Background
Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth
Experience as a parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child-serving systems
Valid driver's license and reliable transportation required
Bilingual candidates are strongly encouraged to apply.
Values
Positive -- maintaining resiliency and focusing on solutions
Respectful -- collaborating and effectively communicating
Insightful -- demonstrating self-awareness and effectively prioritizing
Conscientious -- taking accountability and applying feedback
What We Offer Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.
Our Agency Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we provide comprehensive support to individuals and families. Join our team of almost 800 multidisciplinary staff in a collaborative environment focused on excellence and partnerships with community organizations. CSO offers a flexible and supportive work environment that encourages growth. Make a positive impact on thousands of lives in our communities.
CSO has been recognized as a Healthcare Industry Top Workplace in 2023, 2024, and 2025. We offer training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills, and more.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Mental Health Care
Equal Opportunity EOE/AA
#J-18808-Ljbffr