Paul Davis Restoration of North Oakland County MI
Water/Fire Mitigation Lead
Paul Davis Restoration of North Oakland County MI, Pontiac, Michigan, United States, 48340
Description:
Paul Davis Restoration of North Oakland County, MI is a locally owned restoration company that is part of the Paul Davis family. Since 1966, Paul Davis has been an industry leader in property damage mitigation, reconstruction and remodeling. With more than 370 offices in the network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We are seeking a qualified and experienced Mitigation Lead to work alongside the Owner to help grow and position the business for success.
Responsibilities
Serve as point person and first responder for every loss including contents cleaning
Contact customer within 30 minutes (unless emergency) to schedule appointment
Arrive on loss site within 2 hours if emergency or 24 hours for non-emergencies, unless carrier program requirements
Prepare scope of work through Sketch/MICA & communicate to customer
Secure applicable contracts
Coordinate, schedule, supervise, document, and assist in production on Emergency Water Extraction & Drying Services, Emergency Fire/Smoke Services, Carpet Cleaning, Deodorization, Mold Remediation (incl. demolition & cleaning, and Structural Cleaning)
Record & report loss documentation (contracts, psychometric readings, moisture mapping) to customer, adjuster and national programs on all losses
Enter estimate into software & submit to adjuster/customer within 48 hrs. or according to carrier program requirements
Negotiate with Carrier/Programs/Subs.
Prepare and submit job related paperwork to admin for job updating/closing
Monitor accounts receivable (AR) on each job in association with Job Cost Accountant
Train, supervise and manage all technicians, while serving others within your community
Market to clients
Build & maintain professional relationships with customers, adjusters, carriers and other third parties
Make a difference for others that have had a disaster strike their property
Take pride when your team completes mitigation projects on budget with an exceptional customer experience
Be empathetic and show a sense of urgency while communicating through modern technology
Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results.
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team emphasizes living our Vision, Mission and Values to be more than just a service provider—our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to industry standards. You will have autonomy after training to control your schedule and continually seek learning opportunities to improve your skill set.
Values:
Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision:
To provide extraordinary care while serving people in their time of need.
Mission:
To provide opportunities for great people to deliver Best in Class results.
Team Compensation and Benefits
Leadership Development – opportunities to grow your career from inside the company
Monthly cross-training opportunities
Flex schedule to support personal matters while maintaining full-time status
Paid training
Cell phone and computer provided by company
PTO and paid holidays
Sponsored health, dental and vision insurance
401k plan upon eligibility
Great culture and team dynamic
Hourly pay: $18.00 to $25.00/hour based on experience and certifications
Qualifications (Requirements)
Desire to join a world-class team and contribute a positive attitude
Dedication to customer service
Ability to lead others from diverse backgrounds
IICRC Certification or equivalent experience (ASD, FSRT, WRT)
Valid driver’s license with a clean record
Ability to work nights/weekends and overtime, if needed
Desire to continually learn new things
Role on the Team (Job Responsibilities)
Ensure teams perform tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance with Paul Davis and industry specifications
Write estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
Provide excellent customer service and assist other team members
Foster a positive working relationship with other departments
Be a strong representative of the brand
Ensure crews are ready each day via a morning team huddle
Meet clients and adjusters on site to assist in issue resolution
Re-inspect job sites for quality control
Resolve issues and serve as the point of contact for customers
Maintain inventory of trucks and equipment
Supervise pack-outs and inventory/evaluation of items
Be accessible by phone and participate in on-call schedule
Skills Desired
Self-motivated to get results
Loves working with clients and trades
Effectively schedules ahead while maintaining flexibility
Thrives in high-performance environments
Excellent communication and presentation skills
Professional written communication
Loves to work hard
Enjoys taking care of others
Ability to wear multiple hats as the business grows
Equal Opportunity Employer
Paul Davis supports and hires veterans and is an Equal Opportunity Employer.
Compensation:
$18.00 - $25.00 per hour
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Paul Davis Restoration of North Oakland County, MI is a locally owned restoration company that is part of the Paul Davis family. Since 1966, Paul Davis has been an industry leader in property damage mitigation, reconstruction and remodeling. With more than 370 offices in the network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We are seeking a qualified and experienced Mitigation Lead to work alongside the Owner to help grow and position the business for success.
Responsibilities
Serve as point person and first responder for every loss including contents cleaning
Contact customer within 30 minutes (unless emergency) to schedule appointment
Arrive on loss site within 2 hours if emergency or 24 hours for non-emergencies, unless carrier program requirements
Prepare scope of work through Sketch/MICA & communicate to customer
Secure applicable contracts
Coordinate, schedule, supervise, document, and assist in production on Emergency Water Extraction & Drying Services, Emergency Fire/Smoke Services, Carpet Cleaning, Deodorization, Mold Remediation (incl. demolition & cleaning, and Structural Cleaning)
Record & report loss documentation (contracts, psychometric readings, moisture mapping) to customer, adjuster and national programs on all losses
Enter estimate into software & submit to adjuster/customer within 48 hrs. or according to carrier program requirements
Negotiate with Carrier/Programs/Subs.
Prepare and submit job related paperwork to admin for job updating/closing
Monitor accounts receivable (AR) on each job in association with Job Cost Accountant
Train, supervise and manage all technicians, while serving others within your community
Market to clients
Build & maintain professional relationships with customers, adjusters, carriers and other third parties
Make a difference for others that have had a disaster strike their property
Take pride when your team completes mitigation projects on budget with an exceptional customer experience
Be empathetic and show a sense of urgency while communicating through modern technology
Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results.
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team emphasizes living our Vision, Mission and Values to be more than just a service provider—our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to industry standards. You will have autonomy after training to control your schedule and continually seek learning opportunities to improve your skill set.
Values:
Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision:
To provide extraordinary care while serving people in their time of need.
Mission:
To provide opportunities for great people to deliver Best in Class results.
Team Compensation and Benefits
Leadership Development – opportunities to grow your career from inside the company
Monthly cross-training opportunities
Flex schedule to support personal matters while maintaining full-time status
Paid training
Cell phone and computer provided by company
PTO and paid holidays
Sponsored health, dental and vision insurance
401k plan upon eligibility
Great culture and team dynamic
Hourly pay: $18.00 to $25.00/hour based on experience and certifications
Qualifications (Requirements)
Desire to join a world-class team and contribute a positive attitude
Dedication to customer service
Ability to lead others from diverse backgrounds
IICRC Certification or equivalent experience (ASD, FSRT, WRT)
Valid driver’s license with a clean record
Ability to work nights/weekends and overtime, if needed
Desire to continually learn new things
Role on the Team (Job Responsibilities)
Ensure teams perform tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance with Paul Davis and industry specifications
Write estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
Provide excellent customer service and assist other team members
Foster a positive working relationship with other departments
Be a strong representative of the brand
Ensure crews are ready each day via a morning team huddle
Meet clients and adjusters on site to assist in issue resolution
Re-inspect job sites for quality control
Resolve issues and serve as the point of contact for customers
Maintain inventory of trucks and equipment
Supervise pack-outs and inventory/evaluation of items
Be accessible by phone and participate in on-call schedule
Skills Desired
Self-motivated to get results
Loves working with clients and trades
Effectively schedules ahead while maintaining flexibility
Thrives in high-performance environments
Excellent communication and presentation skills
Professional written communication
Loves to work hard
Enjoys taking care of others
Ability to wear multiple hats as the business grows
Equal Opportunity Employer
Paul Davis supports and hires veterans and is an Equal Opportunity Employer.
Compensation:
$18.00 - $25.00 per hour
#J-18808-Ljbffr