Health Services Appointment Unit Manager

Health Services Appointment Unit Manager Bargaining Unit: Local 21 – Supervisory Management Why Join Contra Costa Health? The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Health Services Appointment Unit Manager position. There is currently one vacancy located in Martinez, CA. The Health Services Appointment Unit Manager leads the staff and activities in the Appointment Unit and Financial Counseling Call Centers. The Appointment unit supports both inbound and outbound patient calls, specialty clinic scheduling, and clinic cancellations. This role offers an exciting opportunity to support staff and patients in achieving timely resolutions. Responsibilities: Planning, organizing, directing the overall administration and management of corresponding activities Serving as a technical expert with staff Evaluating supervisor staff performance Oversight of training, supervision of supervisors and leads Managing & facilitating change, addressing key factors that influence successful organizational change Benefits: You will be part of a dynamic team working to improve health outcomes and empower local communities There are unique opportunities to collaborate with internal and external partners You will have job stability and opportunities for career growth Challenges: Demands and needs can change rapidly Work can be time-sensitive and stressful at times Managing interpersonally strained situations Competencies Required: Analyzing & Interpreting Data:

Drawing meaning and conclusions from quantitative or qualitative data Delivering Results:

Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Fact Finding:

Obtaining facts and data pertaining to an issue or question Innovative Problem Solving:

Identifying and analyzing problems in order to propose new ways to do business Attention to Detail:

Focusing on the details of work content, work steps, and final work products Displaying Ownership and Accountability:

Holding self and others accountable for measurable high-quality, timely, and cost-effective results Innovation:

Imagining and devising new and better ways of doing things Self-Management:

Showing personal organization, self-discipline, and dependability Writing:

Communicating effectively in writing Customer Focus:

Attending to the needs and expectations of customers Handling & Resolving Conflict:

Managing interpersonally strained situations Leadership:

Guiding and encouraging others to accomplish a common goal Managing Performance:

Ensuring superior individual and group performance Leveraging Technology:

Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change:

Addressing key factors that influence successful organizational change Application Process: Application Filing and Evaluation:

All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Behavioral Consistency Questionnaire (BCQ):

Candidates that clearly demonstrate that they possess the minimum qualifications will be invited to participate in a behavioral consistency writing exercise. Candidates will be asked to provide written responses to scenario-based questions designed to evaluate candidates’ core competencies as they relate to the job. Requirements: Possession of a high school diploma, G.E.D equivalency, or high school proficiency certificate. Four years of full-time experience or its equivalent as a hospital or clinic billing or appointment clerk with increasing responsibility, at least two years of which was in a supervisory capacity. Within three months of appointment, must possess and maintain certification in the Appointment Scheduling System, or EPIC system. It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

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