Abnormal Security
Customer Success Manager MidMarket, East
Abnormal Security, Myrtle Point, Oregon, United States, 97458
Employer Industry: SaaS (Software as a Service)
Why consider this job opportunity
Base salary up to $140,000
Opportunity for bonuses and restricted stock units (RSUs)
Comprehensive benefits package offered
Potential for career advancement and growth within the organization
Dynamic and collaborative work environment
Chance to make a significant impact on customer satisfaction and product improvement
What to Expect (Job Responsibilities)
Serve as the primary point of contact for assigned customers, fostering strategic relationships and guiding platform adoption
Conduct regular business reviews, communicating ROI and aligning on success metrics to support customer retention and expansion
Understand customers' industries and challenges to provide tailored recommendations and align stakeholders on success objectives
Promote awareness and usage of key platform features while identifying opportunities for expanded adoption
Monitor customer health, manage escalations, and collaborate with cross-functional teams to resolve issues and provide insights
What is Required (Qualifications)
Minimum 2 years of experience in a Customer Success role, with 5+ years in enterprise SaaS or product support environments
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Excellent communication, presentation, and organizational skills for managing both strategic and technical conversations
Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
Proficiency with CRM and case management tools such as Salesforce and Jira
How to Stand Out (Preferred Qualifications)
Technical proficiency related to internet technologies, networking, and email security products
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
#SaaS #CustomerSuccess #CareerOpportunity #CompetitivePay #TeamCollaboration
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Base salary up to $140,000
Opportunity for bonuses and restricted stock units (RSUs)
Comprehensive benefits package offered
Potential for career advancement and growth within the organization
Dynamic and collaborative work environment
Chance to make a significant impact on customer satisfaction and product improvement
What to Expect (Job Responsibilities)
Serve as the primary point of contact for assigned customers, fostering strategic relationships and guiding platform adoption
Conduct regular business reviews, communicating ROI and aligning on success metrics to support customer retention and expansion
Understand customers' industries and challenges to provide tailored recommendations and align stakeholders on success objectives
Promote awareness and usage of key platform features while identifying opportunities for expanded adoption
Monitor customer health, manage escalations, and collaborate with cross-functional teams to resolve issues and provide insights
What is Required (Qualifications)
Minimum 2 years of experience in a Customer Success role, with 5+ years in enterprise SaaS or product support environments
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Excellent communication, presentation, and organizational skills for managing both strategic and technical conversations
Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
Proficiency with CRM and case management tools such as Salesforce and Jira
How to Stand Out (Preferred Qualifications)
Technical proficiency related to internet technologies, networking, and email security products
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
#SaaS #CustomerSuccess #CareerOpportunity #CompetitivePay #TeamCollaboration
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr