La-Z-Boy Incorporated
Overview
Join to apply for the
Sales Associate
role at
La-Z-Boy Incorporated .
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
Job Summary Join our dynamic team and embark on a rewarding career where your ambition drives your success. Our Professional Sales Representatives earn on average $32K - 65K+ annually.
Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all WRITTEN Sales.
Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.
Training Pay: $16 per hour for 2-6 weeks (no commissions)
Average Annual Earning Potential After Training: $32,000 - $65,000+ (inclusive of base and commission)
Key Responsibilities
Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
Promote the Design program and assist the Designer to achieve established Design program sales goals
Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers
Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, handling objections, closing, follow-up, after-sale service and ongoing contact with customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product lines
Design Program
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
Execute and champion the Design process following established company guidelines
Support design related functions in the store
Customer Focus
Provide the highest level of customer service to all current and future customers
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future follow-up
Make sound business decisions to deliver customer satisfaction and promote teamwork
Provide support by being responsive to incoming phone calls and emails
Assist in handling customer issues and/or complaints with appropriate solutions
People
Maintain a positive working relationship with all store employees
Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills
Help promote and champion a culture of sales and service
Operational Excellence
Assist with maintenance of the overall visual appearance of the store and related duties
Accurately complete order information, collect deposits and fees, keep orderly customer records
Responsible for accurately completing daily On-Point system logs
Show a sense of urgency, enthusiasm and teamwork
Maintain knowledge of company standards, product knowledge and internal processes
Schedule deliveries with customers
Responsible for opening and closing of the store
Minimum Requirements
High School Diploma or equivalent
Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to manage time and conflicting priorities
Ability to work as part of a team
Ability to work the schedule dictated by business needs, including evenings, weekends and holidays
Initiative to meet goals and be motivated to achieve more
Strong attention to detail
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Preferred Requirements
Bachelor’s degree in Business or a related field
Benefits Weekly Hours: 40
Benefits include Medical, Vision, Dental and Basic Life Insurance; 401k with company match up to 6%; paid holidays, vacation and sick time per policy.
EEO and Accommodations At La-Z-Boy Incorporated, we are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Reasonable accommodations are available in the application process; contact recruiting@la-z-boy.com or 734-242-1444 for assistance.
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Sales Associate
role at
La-Z-Boy Incorporated .
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
Job Summary Join our dynamic team and embark on a rewarding career where your ambition drives your success. Our Professional Sales Representatives earn on average $32K - 65K+ annually.
Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all WRITTEN Sales.
Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.
Training Pay: $16 per hour for 2-6 weeks (no commissions)
Average Annual Earning Potential After Training: $32,000 - $65,000+ (inclusive of base and commission)
Key Responsibilities
Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
Promote the Design program and assist the Designer to achieve established Design program sales goals
Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers
Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, handling objections, closing, follow-up, after-sale service and ongoing contact with customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product lines
Design Program
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
Execute and champion the Design process following established company guidelines
Support design related functions in the store
Customer Focus
Provide the highest level of customer service to all current and future customers
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future follow-up
Make sound business decisions to deliver customer satisfaction and promote teamwork
Provide support by being responsive to incoming phone calls and emails
Assist in handling customer issues and/or complaints with appropriate solutions
People
Maintain a positive working relationship with all store employees
Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills
Help promote and champion a culture of sales and service
Operational Excellence
Assist with maintenance of the overall visual appearance of the store and related duties
Accurately complete order information, collect deposits and fees, keep orderly customer records
Responsible for accurately completing daily On-Point system logs
Show a sense of urgency, enthusiasm and teamwork
Maintain knowledge of company standards, product knowledge and internal processes
Schedule deliveries with customers
Responsible for opening and closing of the store
Minimum Requirements
High School Diploma or equivalent
Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to manage time and conflicting priorities
Ability to work as part of a team
Ability to work the schedule dictated by business needs, including evenings, weekends and holidays
Initiative to meet goals and be motivated to achieve more
Strong attention to detail
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Preferred Requirements
Bachelor’s degree in Business or a related field
Benefits Weekly Hours: 40
Benefits include Medical, Vision, Dental and Basic Life Insurance; 401k with company match up to 6%; paid holidays, vacation and sick time per policy.
EEO and Accommodations At La-Z-Boy Incorporated, we are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Reasonable accommodations are available in the application process; contact recruiting@la-z-boy.com or 734-242-1444 for assistance.
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