The Bay Club Company
Overview
Bay Club Associate role at The Bay Club Company. The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Primary Job Functions
Customer Service: Greet members and guests upon arrival to the Club; Check members in by verifying their membership; Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees; Book appointments, program and class reservations for members; Provide information regarding Club programming and facilities; Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business; Represent the club in a professional manner through image, dress, communication, and immediate follow through and response; Provide membership sales team with guest/prospect lead contact information Reception Desk Oversight (if applicable): Operate cash register; Process payments; Manage/handle cash and balance cash drawer each shift; Perform opening and/or closing duties, as required; Answer and transfer phone calls Café Oversight (if applicable): Create and serve food and beverage items; Promote daily specials and encourage upgrades to each order; Operate cash register, process payments; Café opening and/or closing duties, as required; Maintain a clean, safe work environment according to State and Local food safety standards Pool Deck Oversight (if applicable): Greet members and guests; Act as a Host in the designated area or event space; Work with the F&B team to offer food and drinks from designated food outlets; Offer seating, provide tours of Pool Deck amenities; Communicate and book appointments for programs and events; Assist with maintaining refreshment stations; Provide towels as needed Parking Garage Oversight (if applicable): Warmly greet each member; Check members and guests in by verifying membership; Audit cars parked in garage; Perform opening and/or closing duties, as required Cleanliness: Maintain cleanliness and stock levels throughout the Club; Detail cleaning and preventive maintenance; Re-stock supplies; Maintain a clean, safe work environment; Assist with laundry functions for towels Communication and Relationships: Communicate timely and follow up; Actively participate in required events, programs, meetings and trainings Other Job Functions
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays Qualifications
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills & Knowledge Policies and Regulations -- Knowledge of company polices. Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook. Experience & Education At least one year experience in the hospitality industry or related service position preferred. Food Safety certified (if applicable) Professional, friendly manner and excellent customer service attitude and abilities Strong verbal communication and conflict resolution skills Enthusiastic, responsible, and dependable team player Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills Well organized and detail oriented CPR certified Working Conditions/ Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. Job Description Revision
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. Equal Opportunity Employer
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation and identity, gender, gender identity, national origin, disability, age, or other protected characteristics. To view full EEO statements, refer to company policy. Estimated Base Pay Range
$16.50 - $28.85 / hour Other Compensation And Benefits
At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package: Club Membership Competitive Compensation Discounts on club services and amenities Continuing Education Community Involvement Paid Time off* Health Insurance* *Offered to Full-Time associates. Full-Time status eligibility starting at 20 average hours of work per week.
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Bay Club Associate role at The Bay Club Company. The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Primary Job Functions
Customer Service: Greet members and guests upon arrival to the Club; Check members in by verifying their membership; Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees; Book appointments, program and class reservations for members; Provide information regarding Club programming and facilities; Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business; Represent the club in a professional manner through image, dress, communication, and immediate follow through and response; Provide membership sales team with guest/prospect lead contact information Reception Desk Oversight (if applicable): Operate cash register; Process payments; Manage/handle cash and balance cash drawer each shift; Perform opening and/or closing duties, as required; Answer and transfer phone calls Café Oversight (if applicable): Create and serve food and beverage items; Promote daily specials and encourage upgrades to each order; Operate cash register, process payments; Café opening and/or closing duties, as required; Maintain a clean, safe work environment according to State and Local food safety standards Pool Deck Oversight (if applicable): Greet members and guests; Act as a Host in the designated area or event space; Work with the F&B team to offer food and drinks from designated food outlets; Offer seating, provide tours of Pool Deck amenities; Communicate and book appointments for programs and events; Assist with maintaining refreshment stations; Provide towels as needed Parking Garage Oversight (if applicable): Warmly greet each member; Check members and guests in by verifying membership; Audit cars parked in garage; Perform opening and/or closing duties, as required Cleanliness: Maintain cleanliness and stock levels throughout the Club; Detail cleaning and preventive maintenance; Re-stock supplies; Maintain a clean, safe work environment; Assist with laundry functions for towels Communication and Relationships: Communicate timely and follow up; Actively participate in required events, programs, meetings and trainings Other Job Functions
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays Qualifications
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills & Knowledge Policies and Regulations -- Knowledge of company polices. Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook. Experience & Education At least one year experience in the hospitality industry or related service position preferred. Food Safety certified (if applicable) Professional, friendly manner and excellent customer service attitude and abilities Strong verbal communication and conflict resolution skills Enthusiastic, responsible, and dependable team player Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills Well organized and detail oriented CPR certified Working Conditions/ Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. Job Description Revision
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. Equal Opportunity Employer
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation and identity, gender, gender identity, national origin, disability, age, or other protected characteristics. To view full EEO statements, refer to company policy. Estimated Base Pay Range
$16.50 - $28.85 / hour Other Compensation And Benefits
At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package: Club Membership Competitive Compensation Discounts on club services and amenities Continuing Education Community Involvement Paid Time off* Health Insurance* *Offered to Full-Time associates. Full-Time status eligibility starting at 20 average hours of work per week.
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