Washington State ESD
Overview
“Helping every Washington resident live, work, drive, and thrive.” We are dedicated to growing a culture of belonging through our values: Respect, Trust, Diversity, Inclusion, Equity. The Department of Licensing (DOL) recognizes the importance of work-life harmony and strives to create a culture where employees are valued and respected. Our Information Services Division (ISD) is recruiting an IT Customer Support professional to provide technical support for DOL Driver and Vehicle Field Licensing offices. The Department of Licensing is a public-facing state agency and the second largest revenue-generating agency in Washington State. We interact with over 6 million residents and collect nearly $3 billion in taxes and fees annually. We are committed to ensuring equitable and meaningful access to our services for every resident. Are you ready to take your tech and customer service talents statewide? If so, apply today. Responsibilities
Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership. Support daily coverage and duties of the DOL Service Desk team. Provide Help Desk support. Coordinate with vendors on development, testing, and maintenance of COTS products. Support security efforts through password resets, device scans, and SAIT approval procedures. Create, review, update, sunset, and follow documentation to provide a consistent and functional work environment. Qualifications
Four (4) years of experience in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience. The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Experience can be obtained concurrently. Up to two (2) years of relevant education (Computer Science or related field) may substitute year for year for experience. What may set you apart
Bachelor’s degree in computer science or related field. Experience installing, maintaining, and administering various computer operating systems like Windows OS and iOS. Experience composing, sending, and responding to electronic mail, and using calendars and meeting requests. Ability to contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organization's goals. Additional Requirements of Employment
This position will operate largely remotely but will require visits to the Olympia, WA office as business needs require; at least 24-hour notice will be provided when the need arises. Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will be considered in determining the applicant’s suitability and competence. DOL is committed to full inclusion of all qualified individuals and will provide reasonable accommodations. For additional information about this position, accommodations, or the interview process, contact Kyle Odell. How to Apply
Select the Apply button at the top of this job announcement. Attach a cover letter explaining your experience as it relates to this position and why you are interested in this opportunity. A resume will not substitute for the work experience section of the application. Applications with blank fields or incomplete supplemental responses may be considered incomplete. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our diverse and inclusive organization. We offer some of the nation’s best benefits and value diverse perspectives and life experiences. We employ and serve people of all backgrounds to create a more respectful, productive, and unified team serving the public of Washington. Veteran/military spouse preference notice: to take advantage, notify the Talent Acquisition Team with a subject line including the title of this position. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex, marital status, sexual orientation, race, creed, color, national origin, veteran or military status, disability, or the use of a service animal. If accommodations are needed in the application process, contact the Human Resources Office.
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“Helping every Washington resident live, work, drive, and thrive.” We are dedicated to growing a culture of belonging through our values: Respect, Trust, Diversity, Inclusion, Equity. The Department of Licensing (DOL) recognizes the importance of work-life harmony and strives to create a culture where employees are valued and respected. Our Information Services Division (ISD) is recruiting an IT Customer Support professional to provide technical support for DOL Driver and Vehicle Field Licensing offices. The Department of Licensing is a public-facing state agency and the second largest revenue-generating agency in Washington State. We interact with over 6 million residents and collect nearly $3 billion in taxes and fees annually. We are committed to ensuring equitable and meaningful access to our services for every resident. Are you ready to take your tech and customer service talents statewide? If so, apply today. Responsibilities
Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership. Support daily coverage and duties of the DOL Service Desk team. Provide Help Desk support. Coordinate with vendors on development, testing, and maintenance of COTS products. Support security efforts through password resets, device scans, and SAIT approval procedures. Create, review, update, sunset, and follow documentation to provide a consistent and functional work environment. Qualifications
Four (4) years of experience in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience. The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Experience can be obtained concurrently. Up to two (2) years of relevant education (Computer Science or related field) may substitute year for year for experience. What may set you apart
Bachelor’s degree in computer science or related field. Experience installing, maintaining, and administering various computer operating systems like Windows OS and iOS. Experience composing, sending, and responding to electronic mail, and using calendars and meeting requests. Ability to contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organization's goals. Additional Requirements of Employment
This position will operate largely remotely but will require visits to the Olympia, WA office as business needs require; at least 24-hour notice will be provided when the need arises. Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will be considered in determining the applicant’s suitability and competence. DOL is committed to full inclusion of all qualified individuals and will provide reasonable accommodations. For additional information about this position, accommodations, or the interview process, contact Kyle Odell. How to Apply
Select the Apply button at the top of this job announcement. Attach a cover letter explaining your experience as it relates to this position and why you are interested in this opportunity. A resume will not substitute for the work experience section of the application. Applications with blank fields or incomplete supplemental responses may be considered incomplete. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our diverse and inclusive organization. We offer some of the nation’s best benefits and value diverse perspectives and life experiences. We employ and serve people of all backgrounds to create a more respectful, productive, and unified team serving the public of Washington. Veteran/military spouse preference notice: to take advantage, notify the Talent Acquisition Team with a subject line including the title of this position. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex, marital status, sexual orientation, race, creed, color, national origin, veteran or military status, disability, or the use of a service animal. If accommodations are needed in the application process, contact the Human Resources Office.
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