NetDocuments
Delivery Success Manager - Legal Tech Lehi, Utah, United States; Remote - US
NetDocuments, Lehi, Utah, United States, 84043
Overview
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We are a hybrid, remote-friendly workplace focused on inclusive, diverse environment where employees contribute ideas and innovation, supported by peers and leadership. NetDocuments is committed to a positive candidate experience and will never ask you to engage in recruitment activity without proper phone, video, and in-person meetings and communications from @netdocuments.com domains. If you have questions about communications, please email hrgroup@netdocuments.com so our team can review. We are grateful for the awards and recognition we have received, including Inc. Magazine’s 5000 Fastest-Growing Private Companies in America (2022–2024) and various Top Workplace distinctions. We strive to win together through hard work and collaboration. Your opportunity for impact
NetDocuments is seeking a Delivery Success Manager to support partner-led implementations of our cloud-based document management platform. You’ll work closely with partners and customers to ensure successful project delivery, serving as a key liaison between external stakeholders and internal teams. This role is critical to driving implementation success, maintaining alignment, and enabling scalable outcomes. What your contributions will be
Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations—including review of migration and configuration plans in high-risk or complex environments. Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed. Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed. Support partner onboarding by shadowing their first implementation—reviewing deliverables, providing structured feedback, and validating readiness for independent delivery. Act as a liaison for partners—coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process. Build strong relationships with both partners and customers to foster collaboration and ensure project success. Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings. Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success. Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs. Other duties as assigned. Required Education and Experience
Bachelor’s degree or equivalent experience NetDocuments or other legal business technology experience is a plus 2+ years’ experience implementing Document Management Solutions for law firms 2+ years’ experience in customer account management and/or vendor account management Competency in understanding contractual and design documents relating to business technology systems, such as statements of work and configuration design documentation Competitive benefits including healthcare premiums covered by the company, HSA contributions, 401K match at 4% with immediate vesting, and flexible PTO 10 paid holidays, monthly wellness contributions, and access to LinkedIn Learning with monthly dedicated time Compensation Transparency
The annual compensation range for this position is: $95,000 - $110,000 The posted cash compensation includes on-target earnings, base salary, and variable pay where applicable. Some roles may qualify for overtime pay. Individual compensation is determined based on factors such as career level, skills, experience, geographic location, and other job-related considerations. #LI-HYBRID Equal Employment Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity and/or expression, or protected classifications. We are committed to a diverse, inclusive work environment. Voluntary Self-Identification: For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is optional, confidential, and will not influence hiring decisions. This information helps us comply with OFCCP requirements.
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NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We are a hybrid, remote-friendly workplace focused on inclusive, diverse environment where employees contribute ideas and innovation, supported by peers and leadership. NetDocuments is committed to a positive candidate experience and will never ask you to engage in recruitment activity without proper phone, video, and in-person meetings and communications from @netdocuments.com domains. If you have questions about communications, please email hrgroup@netdocuments.com so our team can review. We are grateful for the awards and recognition we have received, including Inc. Magazine’s 5000 Fastest-Growing Private Companies in America (2022–2024) and various Top Workplace distinctions. We strive to win together through hard work and collaboration. Your opportunity for impact
NetDocuments is seeking a Delivery Success Manager to support partner-led implementations of our cloud-based document management platform. You’ll work closely with partners and customers to ensure successful project delivery, serving as a key liaison between external stakeholders and internal teams. This role is critical to driving implementation success, maintaining alignment, and enabling scalable outcomes. What your contributions will be
Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations—including review of migration and configuration plans in high-risk or complex environments. Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed. Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed. Support partner onboarding by shadowing their first implementation—reviewing deliverables, providing structured feedback, and validating readiness for independent delivery. Act as a liaison for partners—coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process. Build strong relationships with both partners and customers to foster collaboration and ensure project success. Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings. Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success. Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs. Other duties as assigned. Required Education and Experience
Bachelor’s degree or equivalent experience NetDocuments or other legal business technology experience is a plus 2+ years’ experience implementing Document Management Solutions for law firms 2+ years’ experience in customer account management and/or vendor account management Competency in understanding contractual and design documents relating to business technology systems, such as statements of work and configuration design documentation Competitive benefits including healthcare premiums covered by the company, HSA contributions, 401K match at 4% with immediate vesting, and flexible PTO 10 paid holidays, monthly wellness contributions, and access to LinkedIn Learning with monthly dedicated time Compensation Transparency
The annual compensation range for this position is: $95,000 - $110,000 The posted cash compensation includes on-target earnings, base salary, and variable pay where applicable. Some roles may qualify for overtime pay. Individual compensation is determined based on factors such as career level, skills, experience, geographic location, and other job-related considerations. #LI-HYBRID Equal Employment Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity and/or expression, or protected classifications. We are committed to a diverse, inclusive work environment. Voluntary Self-Identification: For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is optional, confidential, and will not influence hiring decisions. This information helps us comply with OFCCP requirements.
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