Mytra
Overview
Mytra is seeking a highly motivated
Sustainment Engineer
to join our CX Sustainment team. This role is critical to ensuring reliability, support readiness, and lifecycle sustainment for Mytra’s advanced robotics and ASRS (Automated Storage and Retrieval Systems) solutions deployed across customer sites. The Sustainment Engineer will leverage a strong background in engineering, reliability, and field support to close the loop between product performance in the field and continuous improvement initiatives in engineering and operations.
Responsibilities
Customer Support & Operations Readiness
Act as the technical point of contact for the customer-facing field support team.
Provide technical guidance for corrective actions, service kit deployment, spare parts planning, and troubleshooting of complex field issues.
Coordinate with customers to ensure system uptime and reliability requirements are achieved.
Use and maintain customer support systems.
Field Reliability & Sustainment
Monitor, measure, and analyze system reliability performance across deployed platforms.
Perform Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) of field issues.
Understand sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) and how they gauge system performance and efficiency.
Cross-Functional Engineering Collaboration
Partner with design, manufacturing, and reliability engineering teams to drive continuous product improvements.
Translate field performance data into actionable ECOs and design-for-reliability / design-for-supportability recommendations.
Support new product introduction (NPI) by defining sustainment requirements, field readiness plans, and lifecycle support strategies.
Skills & Qualifications
Bachelor’s degree in Mechanical, Manufacturing, Electrical, or Systems Engineering (or equivalent experience).
2+ years of progressive engineering experience in roles such as Reliability Engineer, Customer Support Engineer, Sustainment Engineer, Hardware Reliability Manager, or related positions.
Proven expertise in reliability engineering tools and field issue resolution.
Knowledge of PLM & CMMS systems (e.g., SAP, EZO, ION) for tracking parts inventory and maintenance work orders.
Comfortable using various hand and power tools to repair hardware in the field.
Demonstrated ability to supervise external contractors and ensure compliance with safety and quality standards.
Excellent communication, cross-functional coordination, and customer-facing skills.
Ability to work on an immature product, grow with the company, and contribute to its future.
Willingness to embrace uncertainty, learn from mistakes, and pivot as needed.
Ability to convey complex ideas and technical concepts to a diverse audience.
Open, inquisitive mindset with ambition and collaboration skills.
Enjoys pair programming and helping others.
Physical Requirements Candidates must be able to perform challenging physical labor for the duration of a shift. This includes standing for extended periods, climbing ladders, crouching, crawling into tight spaces, and working at heights. Candidates must be able to lift and carry up to 40 pounds and work at heights with fall protection.
Location & Travel Strong preference for candidates local to Mytra HQ (Brisbane, CA). Open to considering remote location for highly qualified candidates. Travel required: Up to 75% of the time.
Benefits
Competitive compensation + equity grants at a high growth company backed by top tier VCs
Medical, dental, vision, 401(k), commuter benefits, and pet insurance
Lively modern combined office and lab space with rapid iteration through design, build, and test phases
Lunch and snacks provided in the office
Flexible hours and flexible PTO
Pay Pay notice: Compensation for this position will be negotiated based on the candidate's experience level and location. The posted salary band is applicable only to the San Francisco Bay Area and is subject to change.
The Pay Range For This Role Is 95,000 - 110,000 USD per year (Mytra, Inc.).
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Automation Machinery Manufacturing
#J-18808-Ljbffr
Mytra is seeking a highly motivated
Sustainment Engineer
to join our CX Sustainment team. This role is critical to ensuring reliability, support readiness, and lifecycle sustainment for Mytra’s advanced robotics and ASRS (Automated Storage and Retrieval Systems) solutions deployed across customer sites. The Sustainment Engineer will leverage a strong background in engineering, reliability, and field support to close the loop between product performance in the field and continuous improvement initiatives in engineering and operations.
Responsibilities
Customer Support & Operations Readiness
Act as the technical point of contact for the customer-facing field support team.
Provide technical guidance for corrective actions, service kit deployment, spare parts planning, and troubleshooting of complex field issues.
Coordinate with customers to ensure system uptime and reliability requirements are achieved.
Use and maintain customer support systems.
Field Reliability & Sustainment
Monitor, measure, and analyze system reliability performance across deployed platforms.
Perform Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) of field issues.
Understand sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) and how they gauge system performance and efficiency.
Cross-Functional Engineering Collaboration
Partner with design, manufacturing, and reliability engineering teams to drive continuous product improvements.
Translate field performance data into actionable ECOs and design-for-reliability / design-for-supportability recommendations.
Support new product introduction (NPI) by defining sustainment requirements, field readiness plans, and lifecycle support strategies.
Skills & Qualifications
Bachelor’s degree in Mechanical, Manufacturing, Electrical, or Systems Engineering (or equivalent experience).
2+ years of progressive engineering experience in roles such as Reliability Engineer, Customer Support Engineer, Sustainment Engineer, Hardware Reliability Manager, or related positions.
Proven expertise in reliability engineering tools and field issue resolution.
Knowledge of PLM & CMMS systems (e.g., SAP, EZO, ION) for tracking parts inventory and maintenance work orders.
Comfortable using various hand and power tools to repair hardware in the field.
Demonstrated ability to supervise external contractors and ensure compliance with safety and quality standards.
Excellent communication, cross-functional coordination, and customer-facing skills.
Ability to work on an immature product, grow with the company, and contribute to its future.
Willingness to embrace uncertainty, learn from mistakes, and pivot as needed.
Ability to convey complex ideas and technical concepts to a diverse audience.
Open, inquisitive mindset with ambition and collaboration skills.
Enjoys pair programming and helping others.
Physical Requirements Candidates must be able to perform challenging physical labor for the duration of a shift. This includes standing for extended periods, climbing ladders, crouching, crawling into tight spaces, and working at heights. Candidates must be able to lift and carry up to 40 pounds and work at heights with fall protection.
Location & Travel Strong preference for candidates local to Mytra HQ (Brisbane, CA). Open to considering remote location for highly qualified candidates. Travel required: Up to 75% of the time.
Benefits
Competitive compensation + equity grants at a high growth company backed by top tier VCs
Medical, dental, vision, 401(k), commuter benefits, and pet insurance
Lively modern combined office and lab space with rapid iteration through design, build, and test phases
Lunch and snacks provided in the office
Flexible hours and flexible PTO
Pay Pay notice: Compensation for this position will be negotiated based on the candidate's experience level and location. The posted salary band is applicable only to the San Francisco Bay Area and is subject to change.
The Pay Range For This Role Is 95,000 - 110,000 USD per year (Mytra, Inc.).
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Automation Machinery Manufacturing
#J-18808-Ljbffr