Brother USA
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible.
Role Overview
The Manager, Jira Platform & ITSM leads the strategic direction and operational excellence of IT Service Management (ITSM) with a strong emphasis on Jira platform ownership, cross-platform integrations, and automation of IT operational processes. Duties & Responsibilities
Lead a team of ITSM professionals across multiple locations, delivering high-quality IT services aligned with business needs Collaborate with IT leadership and business units to improve service delivery through Jira and integrated platforms Provide strategic guidance and hands-on support for Jira platform enhancements, including automation and reporting Develop and maintain documentation, training materials, and support resources for Jira users Experience & Qualifications
Bachelor's Degree (or equivalent experience) IT, Computer Science, or a related field Required Minimum 7 years of experience in IT Service Management (ITSM), with a strong focus on ITIL framework implementation and process improvement Hands-on experience managing and optimizing Jira Service Management (JSM) or similar ITSM platforms ITIL v4 certification Preferred Additional Details For This Role
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Base Salary: $125,000 - $160,000 per year (NJ), $110,000 - $131,000 per year (TN) Eligible for a 15% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance Our Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Equal Opportunity Employer (EOE) Statement
Brother International Corporation is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws.
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The Manager, Jira Platform & ITSM leads the strategic direction and operational excellence of IT Service Management (ITSM) with a strong emphasis on Jira platform ownership, cross-platform integrations, and automation of IT operational processes. Duties & Responsibilities
Lead a team of ITSM professionals across multiple locations, delivering high-quality IT services aligned with business needs Collaborate with IT leadership and business units to improve service delivery through Jira and integrated platforms Provide strategic guidance and hands-on support for Jira platform enhancements, including automation and reporting Develop and maintain documentation, training materials, and support resources for Jira users Experience & Qualifications
Bachelor's Degree (or equivalent experience) IT, Computer Science, or a related field Required Minimum 7 years of experience in IT Service Management (ITSM), with a strong focus on ITIL framework implementation and process improvement Hands-on experience managing and optimizing Jira Service Management (JSM) or similar ITSM platforms ITIL v4 certification Preferred Additional Details For This Role
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Base Salary: $125,000 - $160,000 per year (NJ), $110,000 - $131,000 per year (TN) Eligible for a 15% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance Our Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Equal Opportunity Employer (EOE) Statement
Brother International Corporation is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws.
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