NYC Department of Social Services
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SCHEDULING UNIT SUPERVISOR
role at
NYC Department of Social Services 4 days ago Be among the first 25 applicants Join to apply for the
SCHEDULING UNIT SUPERVISOR
role at
NYC Department of Social Services Get AI-powered advice on this job and more exclusive features. CANDIDATE MUST BE PERMANENT IN THE CLERICAL ASSOCIATE TITLE.
The OCSS Borough Offices (BO) are the point of entry into the child support system for custodial parents who are Cash Assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the noncustodial parent’s whereabouts are, or become known, cases will be referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.
Under supervision, of the Office Manager (Principal Administrative Associate I) with latitude for independent judgment, the Clerical Associate III functions as the Borough Office Clerical Supervisor, responsible for the supervision of a support staff engaged in the clerical function for the Intake/Interview Unit and Court Prep/Processing Unit.
The Office of Child Support Services (OCSS) is recruiting for one (1) Scheduling Unit Supervisor who will:
Supervise and schedule work assignments to all clerical support staff; ensure that coverage is available.
Track and maintain case records assigned to unit. Access database systems, the Child Support Management System (CSMS), the Welfare Management System (WMS) and the Department of Motor Vehicles System (DMV), for the purpose of retrieving case information for preparation of client interviews; ensure that information is accurate, complete and ready for scheduled interviews.
Compile weekly statistical reports by summarizing data tallies and other accumulated data; prepare and update rosters to keep control on all cases assigned and completed.
Provide staff training and development on policy, practices and new procedures governing the unit; monitor time and leave and rate the performance of subordinates.
Respond to telephone calls regarding scheduled appointments; refer caller to other departments when indicated.
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $42,288.00 – $48,631.00 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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SCHEDULING UNIT SUPERVISOR
role at
NYC Department of Social Services 4 days ago Be among the first 25 applicants Join to apply for the
SCHEDULING UNIT SUPERVISOR
role at
NYC Department of Social Services Get AI-powered advice on this job and more exclusive features. CANDIDATE MUST BE PERMANENT IN THE CLERICAL ASSOCIATE TITLE.
The OCSS Borough Offices (BO) are the point of entry into the child support system for custodial parents who are Cash Assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the noncustodial parent’s whereabouts are, or become known, cases will be referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.
Under supervision, of the Office Manager (Principal Administrative Associate I) with latitude for independent judgment, the Clerical Associate III functions as the Borough Office Clerical Supervisor, responsible for the supervision of a support staff engaged in the clerical function for the Intake/Interview Unit and Court Prep/Processing Unit.
The Office of Child Support Services (OCSS) is recruiting for one (1) Scheduling Unit Supervisor who will:
Supervise and schedule work assignments to all clerical support staff; ensure that coverage is available.
Track and maintain case records assigned to unit. Access database systems, the Child Support Management System (CSMS), the Welfare Management System (WMS) and the Department of Motor Vehicles System (DMV), for the purpose of retrieving case information for preparation of client interviews; ensure that information is accurate, complete and ready for scheduled interviews.
Compile weekly statistical reports by summarizing data tallies and other accumulated data; prepare and update rosters to keep control on all cases assigned and completed.
Provide staff training and development on policy, practices and new procedures governing the unit; monitor time and leave and rate the performance of subordinates.
Respond to telephone calls regarding scheduled appointments; refer caller to other departments when indicated.
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $42,288.00 – $48,631.00 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Government Administration Referrals increase your chances of interviewing at NYC Department of Social Services by 2x Get notified about new Scheduling Supervisor jobs in
Bronx, NY . Supervisor, Medical Records / Patient Intake - Full Time - Day
SUPERVISOR, MEDICAL RECORDS / PATIENT INTAKE - FULL TIME - DAY
Supervisor, Medical Records / Patient Intake - Full Time - Day
Wayne, NJ $80,000.00-$100,000.00 1 day ago Bronx, NY $75,000.00-$85,000.00 2 weeks ago Supervisor VI - CDM Supplies-Corporate 42nd Street-Full-Time Days-Hybrid
New York, NY $64,747.28-$97,790.00 2 months ago Supervisor, Environmental Services - Full Time - Day
East Rockaway, NY $90,000.00-$95,000.00 3 weeks ago Brooklyn, NY $70,000.00-$85,000.00 2 weeks ago Queens County, NY $55,000.00-$60,000.00 4 days ago Food Service Supervisor - Full Time - Day/Evening
New York, NY $70,000.00-$111,000.00 5 days ago Supervisor, Inbound & Outbound Operations
New York, NY $60,000.00-$80,000.00 2 weeks ago Housekeeping Supervisor, The Opus, Westchester
Industrial Maintenance Supervisor - 1st shift - Tribeca Oven
Night Operations Assistant Store Manager in Training
Bronx, NY $75,350.00-$87,000.00 1 week ago Night Operations Assistant Store Manager in Training
Bronx, NY $75,350.00-$87,000.00 1 week ago Offsite Senior Medical Secretary-MSW-FT Days
Supervisor, Environmental Services - Full Time - Night
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr