Alvita Care
Overview
Alvita Care is a preferred provider of private home care services. We supply premier in-home care services designed to enhance the well-being, independence & dignity of our clients in the NY, NJ and CT area. Location: New York, NY (Hybrid - 1 day in office a week) Department:
Finance Reports To:
VP of Finance Salary:
$90,000 - $100,000 + bonus It’s an exciting time to join Alvita Care! We are rapidly accelerating our growth and investing in building out a world-class team and differentiated technology to support our continued expansion. Position Summary The RCM Manager will serve as a critical member of the finance management team, responsible for overseeing all billing, collections, insurance reimbursement, and client financial interactions/inquiries. This role ensures timely and accurate revenue capture across both private-pay and insurance clients, while leading a team of billing specialists to provide exceptional client service. The RCM Manager is both a hands-on operator and a people leader, balancing daily execution with process improvements, team development, and metric-driven accountability. This role will directly impact the company\'s cash flow, AR performance, and client satisfaction with billing. Responsibilities
Own the end-to-end revenue cycle, from invoice handoff through cash collection, for both private-pay and insurance clients. Oversee insurance billing processes including claim submissions, denials, resubmissions, and reconciliation with payors (LTC, workers\' comp, other insurers). Manage private-pay collections, ensuring timely follow-ups and resolution of outstanding balances. Ensure client payment methods are maintained, accurate, and processed consistently. Client Service & Communication
Serve as the primary escalation point for client billing inquiries and disputes. Lead a client service-oriented approach to billing, ensuring calls and emails are handled promptly and professionally. Work with families, insurers, and internal teams to resolve complex billing issues and deliver a positive client experience. Team Leadership & Development
Directly manage a US-based Billing Specialist and PH-based Billing Specialists. Set clear performance goals, KPIs, and accountability standards for the billing team (e.g., DSO, denial rates, collection rates). Coach and develop team members to build expertise in revenue cycle best practices and client communication. Metrics, Reporting & Process Improvement
Track and report on AR metrics including days sales outstanding (DSO), collection efficiency, denial trends, and open AR private pay items. Identify and implement process improvements to reduce claim denials, accelerate collections, and improve cash flow. Collaborate with the VP of Finance, Accounting Manager, and Finance Operations Manager to align billing processes with financial reporting and audits. Support system implementations (ERP, billing software, CRM) and ensure billing workflows are accurate and scalable. Compliance & Controls
Ensure compliance with all payer requirements, documentation standards, and healthcare billing regulations. Maintain robust internal controls to safeguard client funds and company receivables. Partner with external auditors or consultants on any revenue cycle reviews or audits. We’re looking for committed, passionate, and caring professionals who possess an entrepreneurial spirit to join our growing organization!
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Alvita Care is a preferred provider of private home care services. We supply premier in-home care services designed to enhance the well-being, independence & dignity of our clients in the NY, NJ and CT area. Location: New York, NY (Hybrid - 1 day in office a week) Department:
Finance Reports To:
VP of Finance Salary:
$90,000 - $100,000 + bonus It’s an exciting time to join Alvita Care! We are rapidly accelerating our growth and investing in building out a world-class team and differentiated technology to support our continued expansion. Position Summary The RCM Manager will serve as a critical member of the finance management team, responsible for overseeing all billing, collections, insurance reimbursement, and client financial interactions/inquiries. This role ensures timely and accurate revenue capture across both private-pay and insurance clients, while leading a team of billing specialists to provide exceptional client service. The RCM Manager is both a hands-on operator and a people leader, balancing daily execution with process improvements, team development, and metric-driven accountability. This role will directly impact the company\'s cash flow, AR performance, and client satisfaction with billing. Responsibilities
Own the end-to-end revenue cycle, from invoice handoff through cash collection, for both private-pay and insurance clients. Oversee insurance billing processes including claim submissions, denials, resubmissions, and reconciliation with payors (LTC, workers\' comp, other insurers). Manage private-pay collections, ensuring timely follow-ups and resolution of outstanding balances. Ensure client payment methods are maintained, accurate, and processed consistently. Client Service & Communication
Serve as the primary escalation point for client billing inquiries and disputes. Lead a client service-oriented approach to billing, ensuring calls and emails are handled promptly and professionally. Work with families, insurers, and internal teams to resolve complex billing issues and deliver a positive client experience. Team Leadership & Development
Directly manage a US-based Billing Specialist and PH-based Billing Specialists. Set clear performance goals, KPIs, and accountability standards for the billing team (e.g., DSO, denial rates, collection rates). Coach and develop team members to build expertise in revenue cycle best practices and client communication. Metrics, Reporting & Process Improvement
Track and report on AR metrics including days sales outstanding (DSO), collection efficiency, denial trends, and open AR private pay items. Identify and implement process improvements to reduce claim denials, accelerate collections, and improve cash flow. Collaborate with the VP of Finance, Accounting Manager, and Finance Operations Manager to align billing processes with financial reporting and audits. Support system implementations (ERP, billing software, CRM) and ensure billing workflows are accurate and scalable. Compliance & Controls
Ensure compliance with all payer requirements, documentation standards, and healthcare billing regulations. Maintain robust internal controls to safeguard client funds and company receivables. Partner with external auditors or consultants on any revenue cycle reviews or audits. We’re looking for committed, passionate, and caring professionals who possess an entrepreneurial spirit to join our growing organization!
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