Vertiv
Overview
The Sr. Inside Sales Representative, FDO is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role maintains and expands existing customer accounts within the assigned customer base with a primary focus on retaining customer business. The role works directly with customer opportunities to provide new equipment proposals and follow up on customer questions or requests. The role provides a significant sales support function to help outside sales representatives improve their sales productivity by being the primary interface between the office and sales operations and the order entry functions. Responsibilities
Works with the sales team to develop and grow the sales pipeline to consistently meet revenue goals. Works with the sales team to build quotes to bid on new business opportunities and generate incremental revenue. Conveys all prospective and lost revenue to Outside Sales Representative and General Manager immediately. Works with the sales team and Vertiv marketing to develop a database of customers within defined market segments. Collaborates with marketing in promotional material generation and communications to customers as needed. Coordinates with the sales team to assist in key sales events, including tradeshows, distributor showcases, off-site Lunch-N-Learn programs, and related office events. Reviews order acknowledgements for accuracy. Tracks orders for shipments and coordinates with outside sales representatives and traffic for special handling or expediting requirements; assists with expediting late shipments as needed. Monitors order status for accounts on credit/contract hold and assists customers with credit/accounting questions. Reviews company inventory, shipping deliveries, and manufacturing timelines to ensure products and services can be delivered to meet customer expectations. Leverages data sources provided by internal sources and proactively uncovers contacts from external sources. Coordinates with appropriate resellers and/or Vertiv field sales teams on opportunities. Generates, updates, and tracks CRM opportunities, whether originated or assigned. Responds accurately and timely to all requests from assigned region(s). Prepares mailings as required by sales staff. Coordinates the purchase of buy-out equipment as part of the ordering process for various projects. Assists the sales staff with mis-ships, damaged shipments, and start-up/commissioning coordination. Coordinates invoice resolution efforts with accounts receivable/collections and outside sales representatives to minimize delays in unsettled reimbursements. Other duties as assigned. Minimum Qualifications
BA or BS required (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience. 1+ years of work experience Excellent communication skills, both written and verbal Excellent customer service, organizational, and analytical skills Ability to work and multi-task in a fast-paced environment Knowledge of technology including software, hardware, and/or networking is preferred Proficient in MS Office Preferred Qualifications
2+ years sales or account management experience Experience working with IT resellers Experience with CRM management Proficient with MS Visio Experience with order entry tools like Oracle or Salesforce Travel
The successful candidate will embrace Vertiv’s core principles and behaviors to help execute our strategic priorities. Core Principles, Priorities & Behaviors
Our Core Principles:
Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Our Strategic Priorities:
Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength Our Behaviors:
Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity or expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you need assistance applying, please contact help.join@vertivco.com. Work Authorization:
No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals on temporary visas are not eligible for hire.
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The Sr. Inside Sales Representative, FDO is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role maintains and expands existing customer accounts within the assigned customer base with a primary focus on retaining customer business. The role works directly with customer opportunities to provide new equipment proposals and follow up on customer questions or requests. The role provides a significant sales support function to help outside sales representatives improve their sales productivity by being the primary interface between the office and sales operations and the order entry functions. Responsibilities
Works with the sales team to develop and grow the sales pipeline to consistently meet revenue goals. Works with the sales team to build quotes to bid on new business opportunities and generate incremental revenue. Conveys all prospective and lost revenue to Outside Sales Representative and General Manager immediately. Works with the sales team and Vertiv marketing to develop a database of customers within defined market segments. Collaborates with marketing in promotional material generation and communications to customers as needed. Coordinates with the sales team to assist in key sales events, including tradeshows, distributor showcases, off-site Lunch-N-Learn programs, and related office events. Reviews order acknowledgements for accuracy. Tracks orders for shipments and coordinates with outside sales representatives and traffic for special handling or expediting requirements; assists with expediting late shipments as needed. Monitors order status for accounts on credit/contract hold and assists customers with credit/accounting questions. Reviews company inventory, shipping deliveries, and manufacturing timelines to ensure products and services can be delivered to meet customer expectations. Leverages data sources provided by internal sources and proactively uncovers contacts from external sources. Coordinates with appropriate resellers and/or Vertiv field sales teams on opportunities. Generates, updates, and tracks CRM opportunities, whether originated or assigned. Responds accurately and timely to all requests from assigned region(s). Prepares mailings as required by sales staff. Coordinates the purchase of buy-out equipment as part of the ordering process for various projects. Assists the sales staff with mis-ships, damaged shipments, and start-up/commissioning coordination. Coordinates invoice resolution efforts with accounts receivable/collections and outside sales representatives to minimize delays in unsettled reimbursements. Other duties as assigned. Minimum Qualifications
BA or BS required (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience. 1+ years of work experience Excellent communication skills, both written and verbal Excellent customer service, organizational, and analytical skills Ability to work and multi-task in a fast-paced environment Knowledge of technology including software, hardware, and/or networking is preferred Proficient in MS Office Preferred Qualifications
2+ years sales or account management experience Experience working with IT resellers Experience with CRM management Proficient with MS Visio Experience with order entry tools like Oracle or Salesforce Travel
The successful candidate will embrace Vertiv’s core principles and behaviors to help execute our strategic priorities. Core Principles, Priorities & Behaviors
Our Core Principles:
Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Our Strategic Priorities:
Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength Our Behaviors:
Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity or expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you need assistance applying, please contact help.join@vertivco.com. Work Authorization:
No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals on temporary visas are not eligible for hire.
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