Premier Business Solutions (PBS)
Loan Servicing Manager (Mortgages)
Premier Business Solutions (PBS), Raleigh, North Carolina, United States
About The Company
At Premier Lending, Inc., we believe that great companies are built by great people. As a mission-driven mortgage lender, we are committed to making a difference in the lives of our clients and the communities we serve. Our operations teams — from accounting and processing to closing and compliance — are essential to delivering on this promise. We foster a collaborative culture where every voice matters and teamwork drives success. At Premier Lending, you'll find a supportive environment focused on professional growth, continuous learning, and the tools you need to thrive. Join us and become part of a purpose-driven organization where your contributions help turn homeownership dreams into reality.
Job Purpose
The
Loan Servicing Manager
(Mortgages) is responsible for overseeing all aspects of Premier Lending’s servicing operations. This includes full oversight of the subservicing relationship with ServiceMac, internal process design, compliance monitoring, and reporting. This manager will also establish and operationalize the servicing department’s workflows and ensure effective training and performance management of support staff. This is a hands-on role ideal for someone with a strong background in mortgage servicing who can define structure, lead operations, and ensure regulatory and investor compliance in a high-growth environment. Responsibilities And Duties Subservicing & Operational Oversight Serve as the primary liaison between Premier Lending and its subservicer (ServiceMac). Monitor day-to-day servicing activities including loan boarding, remittance reporting, escrow administration, and payment processing. Ensure all interim servicing functions—from origination handoff to subservicer setup—are managed accurately and efficiently. Review and implement operational best practices for existing oversight and reporting processes. Coordinate data reviews, file transfers, issue resolution, and servicing transfers. Internal Process Development & Execution Design, document, and implement workflows and SOPs for all key servicing functions. Manage internal trackers, exception logs, and reporting dashboards. Establish and monitor key performance indicators (KPIs) aligned with servicing quality and SLA performance. Team Leadership & Training Provide daily guidance and leadership to servicing team members. Develop and execute onboarding/training plans for new hires. Foster a proactive and collaborative culture to deliver high-quality internal servicing support. Compliance, Audit & Investor Relations Ensure compliance with Fannie Mae, Freddie Mac, Ginnie Mae, CFPB, RESPA, and applicable state/federal servicing regulations. Manage servicing-related audits and investor due diligence processes. Resolve escalated customer, investor, or regulatory servicing issues in a timely and compliant manner. Cross-Functional Collaboration Work closely with origination, closing, post-closing, compliance, accounting, and capital markets teams to align operational dependencies and priorities. Proactively escalate trends or systemic issues that affect loan performance or borrower experience. Experience Bachelor’s degree or equivalent experience in business, finance, or real estate. 5–7 years of mortgage servicing leadership experience—preferably within an Independent Mortgage Banker or subservicer. Experience managing FNMA, FHLMC, and GNMA loan portfolios. Deep understanding of escrow, remittance, borrower inquiries, and investor reporting. Demonstrated experience managing subservicer relationships. Strong analytical skills with the ability to work in Excel and interpret servicing reports. Excellent communication, leadership, and problem-solving skills. Ability to prioritize and handle multiple high-impact tasks under pressure in a remote environment. Preferred Experience Experience working with ServiceMac, LoanCare, Cenlar, or similar subservicers. Familiarity with Encompass or comparable LOS platforms. Exposure to internal audits or investor loan-level reviews. Process improvement or SOP development background. Compensation Base Salary: $75,000 – $95,000 (commensurate with experience and geography) Full-time W-2 employee with access to benefits including medical, dental, vision, and 401(k) Performance-based bonus potential Flexible, remote-first work culture with growth opportunity
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Loan Servicing Manager
(Mortgages) is responsible for overseeing all aspects of Premier Lending’s servicing operations. This includes full oversight of the subservicing relationship with ServiceMac, internal process design, compliance monitoring, and reporting. This manager will also establish and operationalize the servicing department’s workflows and ensure effective training and performance management of support staff. This is a hands-on role ideal for someone with a strong background in mortgage servicing who can define structure, lead operations, and ensure regulatory and investor compliance in a high-growth environment. Responsibilities And Duties Subservicing & Operational Oversight Serve as the primary liaison between Premier Lending and its subservicer (ServiceMac). Monitor day-to-day servicing activities including loan boarding, remittance reporting, escrow administration, and payment processing. Ensure all interim servicing functions—from origination handoff to subservicer setup—are managed accurately and efficiently. Review and implement operational best practices for existing oversight and reporting processes. Coordinate data reviews, file transfers, issue resolution, and servicing transfers. Internal Process Development & Execution Design, document, and implement workflows and SOPs for all key servicing functions. Manage internal trackers, exception logs, and reporting dashboards. Establish and monitor key performance indicators (KPIs) aligned with servicing quality and SLA performance. Team Leadership & Training Provide daily guidance and leadership to servicing team members. Develop and execute onboarding/training plans for new hires. Foster a proactive and collaborative culture to deliver high-quality internal servicing support. Compliance, Audit & Investor Relations Ensure compliance with Fannie Mae, Freddie Mac, Ginnie Mae, CFPB, RESPA, and applicable state/federal servicing regulations. Manage servicing-related audits and investor due diligence processes. Resolve escalated customer, investor, or regulatory servicing issues in a timely and compliant manner. Cross-Functional Collaboration Work closely with origination, closing, post-closing, compliance, accounting, and capital markets teams to align operational dependencies and priorities. Proactively escalate trends or systemic issues that affect loan performance or borrower experience. Experience Bachelor’s degree or equivalent experience in business, finance, or real estate. 5–7 years of mortgage servicing leadership experience—preferably within an Independent Mortgage Banker or subservicer. Experience managing FNMA, FHLMC, and GNMA loan portfolios. Deep understanding of escrow, remittance, borrower inquiries, and investor reporting. Demonstrated experience managing subservicer relationships. Strong analytical skills with the ability to work in Excel and interpret servicing reports. Excellent communication, leadership, and problem-solving skills. Ability to prioritize and handle multiple high-impact tasks under pressure in a remote environment. Preferred Experience Experience working with ServiceMac, LoanCare, Cenlar, or similar subservicers. Familiarity with Encompass or comparable LOS platforms. Exposure to internal audits or investor loan-level reviews. Process improvement or SOP development background. Compensation Base Salary: $75,000 – $95,000 (commensurate with experience and geography) Full-time W-2 employee with access to benefits including medical, dental, vision, and 401(k) Performance-based bonus potential Flexible, remote-first work culture with growth opportunity
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